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- Tasks: Support patients in clinical trials by managing travel and reimbursements.
- Company: Scout is a leading provider in life sciences, known for innovation and stellar service.
- Benefits: Enjoy a fully remote role with flexible hours and holiday compensation.
- Why this job: Join a dynamic team making a real impact in healthcare while developing your skills.
- Qualifications: Fluency in English and Spanish, with 3 years of customer service experience preferred.
- Other info: Opportunity to work in a fast-paced environment with a strong focus on teamwork.
The predicted salary is between 30000 - 42000 £ per year.
Bi-Lingual Patient Liaison (English and Spanish)
Overview
We are looking to hire a talented, eager, and skilled Bi-Lingual Patient Liaison to join our UK team in a remote position. The Patient Liaison provides support to patients and clinics involved in clinical research trials. You would be responsible for ensuring excellent and consistent service. This includes reviewing and approving travel and expense reimbursement requests, partnering with our vendors to fulfill services, and answering questions in a timely and courteous manner.
Schedule information
Fully remote position for the following shift:
Monday – Friday | 9:00 AM – 6:00 PM
Hours: 9-hour shift (including 1-hour lunch for a total of 8-hour shift)
Some holiday work will be required, but will be compensated.
Responsibilities
- Serve as the primary point of contact for our patients, study sites, vendors, and other related parties.
- Scheduling travel and logistics requests for patients enrolled in clinical trials, including:
- Arrangements including flights, hotel, ground transportation, and special needs assistance, as well as assist with any additional issues that arise during travel
- Interaction and management of vendors handling travel requests
- Review travel requests against study parameters and seek approvals where necessary
- Processing expense reimbursements to patients for approved expenses, including review against study parameters and seeking approvals where necessary of those expenses
- Responsible for training study site personnel on how to use the online portal including:
- Creating/entering requests in the portal if applicable
Qualifications and experience
- BS or BA degree or equivalent experience
- Minimum 3 years of experience within the customer service or life sciences industry preferred
- Fluency in English, and Spanish (spoken and written)
- Experience working with multiple independent vendors to achieve results on a deadline
- Experience in the travel and/or hospitality industry is a plus
- Ability to modify, edit, and create Excel spreadsheets, Word documents.
- Ability to conduct hotel, venue, and destination research online.
- Work with financial information, including basic knowledge and understanding of how to convert foreign currency to USD.
- Attention to detail with the ability to track and manage key dates/deadlines
- The ability to learn quickly
- Timely, professional, courteous correspondence and communication with clients, vendors, and colleagues
- Ability to prioritize and multi-task.
- Ability to work in a fast-paced environment.
- Hard working and reliable with a strong work ethic
- Diplomatic and discreet
WE ARE AN EQUAL OPPORTUNITY EMPLOYER
Job details
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Sales, General Business, and Education
- Industries: Wireless Services, Telecommunications, and Communications Equipment Manufacturing
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Bi-Lingual Patient Liaison (English and Spanish) employer: Scout
Contact Detail:
Scout Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bi-Lingual Patient Liaison (English and Spanish)
✨Tip Number 1
Familiarise yourself with the clinical trial process and the role of a Patient Liaison. Understanding the nuances of patient support in clinical research will help you stand out during interviews.
✨Tip Number 2
Brush up on your bilingual communication skills, especially in medical terminology. Being able to communicate effectively in both English and Spanish will be crucial for this role.
✨Tip Number 3
Network with professionals in the life sciences and customer service sectors. Engaging with others in the field can provide valuable insights and potentially lead to referrals.
✨Tip Number 4
Prepare for situational interview questions that assess your problem-solving skills and ability to handle multiple tasks. Think of examples from your past experiences that demonstrate these abilities.
We think you need these skills to ace Bi-Lingual Patient Liaison (English and Spanish)
Some tips for your application 🫡
Highlight Bilingual Skills: Make sure to emphasise your fluency in both English and Spanish. Include specific examples of how you've used these language skills in previous roles, especially in customer service or healthcare settings.
Tailor Your CV: Customise your CV to reflect the responsibilities mentioned in the job description. Focus on your experience with patient support, travel arrangements, and vendor management, as these are key aspects of the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention why you are interested in working for Scout and how your background aligns with their mission in the life sciences sector.
Showcase Relevant Experience: In your application, detail any relevant experience in the life sciences or customer service industries. Highlight your ability to manage multiple tasks and deadlines, as well as your attention to detail, which is crucial for this position.
How to prepare for a job interview at Scout
✨Showcase Your Bilingual Skills
Since the role requires fluency in both English and Spanish, be prepared to demonstrate your language skills during the interview. You might be asked to switch between languages or answer questions in both, so practice speaking about your experiences in both languages.
✨Highlight Relevant Experience
Make sure to discuss your previous experience in customer service or the life sciences industry. Provide specific examples of how you've successfully managed patient interactions or vendor relationships, as this will show your suitability for the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of situations where you had to handle travel logistics or resolve issues for patients, and be ready to explain how you approached these challenges.
✨Demonstrate Attention to Detail
Given the nature of the job, attention to detail is crucial. Be prepared to discuss how you ensure accuracy in your work, especially when processing reimbursements or managing travel requests. Mention any tools or methods you use to stay organised.
