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- Tasks: Join a friendly team to assist customers with healthcare supplies and manage orders.
- Company: A leading supplier of healthcare products focused on exceptional customer service.
- Benefits: Enjoy 25 days holiday, Blue Light discount card, and free onsite parking.
- Why this job: Make a real impact in healthcare while working in a supportive and collaborative environment.
- Qualifications: Recent customer care experience and excellent communication skills are essential.
- Other info: Flexible hours, Monday to Friday, with a focus on teamwork and patient confidentiality.
The predicted salary is between 28800 - 43200 £ per year.
A brand-new opportunity for a customer care professional! Be part of a small, friendly, exceptionally customer-focused team that provides healthcare supplies to patients.
- Mon – Fri, 9am – 5pm (37.5 hours per week).
- Excellent benefits to include 25 days' holiday + bank holidays and Blue Light discount card.
- Free Onsite Parking.
A leading supplier of healthcare products is recruiting for a customer service advisor to assist in the daily operations of a regional dispensing centre and provide the highest standards of service to patients and healthcare professionals.
Key Responsibilities:- The customer service advisor role involves working as part of a small, friendly team. You will handle customer enquiries and orders by phone, email, and in person, building rapport with both new and regular customers and efficiently supporting community-based nurses.
- Regular liaison with healthcare professionals regarding patient records and orders.
- Accurately input and process orders, paying close attention to product codes and quantities.
- Update patient files and databases, always maintaining patient confidentiality.
- Booking of appointments and delivery dates on behalf of patients and nurses.
- Handling queries through to a satisfactory conclusion.
- Ensure sufficient (lightweight) stock levels are maintained within the branch.
- You will have recent customer care experience and be skilled in handling enquiries, ideally within an operational setting.
- You will demonstrate excellent communication skills, both verbal and written.
- You will take pride in building effective working relationships with your team and providing the very best customer care.
- You will be joining a friendly, supportive team environment where both team and individual tasks will be part of your daily responsibilities. A ‘can-do’ attitude and a well-organised, tidy, and methodical approach to work are essential.
- You will demonstrate efficient administration skills and follow strict operational guidelines.
- Efficient keyboard and basic Microsoft Office skills, and the ability to work with great attention to detail are essential.
- Healthcare sector experience would be an advantage, although not essential.
To be considered for the opportunity of customer service advisor, please send your CV Application for consideration. If you would like further details before applying, please call us. Thank you for your interest. We will assess your application, and we will contact you if we are able to progress with considering you for the vacancy.
Please note that due to the high number of applications we can receive, we are not always able to respond to each applicant individually. Please be assured, in line with GDPR guidelines - We will only store your data once we have spoken with you and the data that we hold can be viewed, amended or deleted at any time upon your request.
Customer Service Advisor employer: Godwin Recruitment
Contact Detail:
Godwin Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the healthcare sector, even if you don't have direct experience. Understanding common terms and practices can help you engage more effectively during interviews and demonstrate your commitment to the role.
✨Tip Number 2
Practice your communication skills by role-playing customer service scenarios with friends or family. This will help you articulate your thoughts clearly and confidently when discussing how you would handle various customer enquiries.
✨Tip Number 3
Research StudySmarter and our values, especially our focus on customer care. Being able to discuss how your personal values align with ours can make a strong impression during any conversations you have with us.
✨Tip Number 4
Prepare questions to ask during your interview that show your interest in the team dynamics and operational processes. This not only demonstrates your enthusiasm for the role but also helps you assess if it's the right fit for you.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your recent customer care experience and any relevant skills that align with the job description. Emphasise your communication skills and ability to build relationships, as these are key for this role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how you've handled customer enquiries in the past and how you can contribute to the friendly team environment.
Highlight Relevant Skills: In your application, be sure to mention your administration skills, attention to detail, and proficiency with Microsoft Office. If you have any experience in the healthcare sector, even if it's not essential, make sure to include that too.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which is crucial for a customer service role.
How to prepare for a job interview at Godwin Recruitment
✨Showcase Your Customer Care Experience
Be prepared to discuss your previous customer service roles in detail. Highlight specific examples where you successfully handled enquiries or resolved issues, as this will demonstrate your ability to thrive in a customer-focused environment.
✨Communicate Clearly and Confidently
Since excellent communication skills are essential for this role, practice articulating your thoughts clearly. Use concise language and maintain a friendly tone, as building rapport with customers is key.
✨Demonstrate Attention to Detail
Given the importance of accurately processing orders and maintaining patient confidentiality, be ready to discuss how you ensure accuracy in your work. Mention any tools or methods you use to stay organised and detail-oriented.
✨Emphasise Teamwork and Collaboration
This position involves working closely with a small team, so be sure to express your enthusiasm for collaboration. Share examples of how you've effectively worked within a team to achieve common goals, especially in a customer service context.
