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For Companies At a Glance
- Tasks: Support customers via email and phone, resolve issues, and guide users through the software.
- Company: Join a leading UK-based SaaS company in the cloud accounting space.
- Benefits: Enjoy remote work flexibility and opportunities for professional growth.
- Why this job: Perfect for tech-savvy communicators who love helping others and thrive in a dynamic environment.
- Qualifications: Experience in IT support or customer service, with a knack for problem-solving and communication.
- Other info: Full-time, permanent role with a focus on customer success and team collaboration.
The predicted salary is between 28800 - 43200 ÂŁ per year.
This range is provided by YourPrime. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Sales & Support Agent | Cloud Accounting Software |
Location: Remote
Type: Full-time, Permanent
Are you a tech-savvy communicator with a passion for helping people get the most out of digital tools? Do you enjoy working across both support and sales, guiding customers and solving problems? If so, we have a fantastic opportunity for you!
Our client, a leading UK-based SaaS company in the cloud accounting space, is looking for a Sales & Support Agent to join their dynamic and growing team. This is a great opportunity for someone who enjoys the balance of customer support and proactive outreach, especially within a financial or tech-focused environment.
What You\’ll Be Doing
As a Sales & Support Agent, your role will be a varied mix of:
- Customer Support: Respond to user queries via email and phone (Freshdesk & Dialpad), resolve technical/product issues, and keep our online community active and informed.
- Sales Engagement: Reach out to trial users, guide them through the platform, demo features, and convert them into loyal paying customers.
- Product Training: Deliver one-on-one demos and training sessions to help customers unlock the full value of the software.
- Account Management: Ensure customers are happy, supported, and getting value — with an eye toward upsell opportunities.
- Retention & Advocacy: Understand why users churn, offer solutions, and turn satisfied customers into brand champions.
- Team Collaboration: Work closely with product and marketing teams, sharing customer insights and attending regular sprint reviews.
Who They\’re Looking For
We’re looking for someone who blends a technical mindset with excellent people skills — a background similar to this might be ideal:
- Experience in 1st or 2nd line IT support, with exposure to tools like Microsoft 365, virtual machines, or remote desktop environments.
- Some experience within or supporting clients in accounting, finance, or SaaS would be advantageous
- You enjoy helping customers succeed and are comfortable on the phone and over email.
- Experience in managing support tickets, delivering demos, and troubleshooting basic technical issues.
- You’re organised, proactive, and love collaborating with cross-functional teams.
Seniority level
-
Seniority level
Associate
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology and Customer Service
-
Industries
Software Development
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Support Consultant employer: YourPrime
Contact Detail:
YourPrime Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Consultant
✨Tip Number 1
Familiarise yourself with the specific tools mentioned in the job description, like Freshdesk and Dialpad. Having hands-on experience or even a basic understanding of these platforms can give you an edge during interviews.
✨Tip Number 2
Brush up on your knowledge of cloud accounting software and the financial sector. Being able to discuss industry trends or common challenges faced by users will demonstrate your genuine interest and expertise.
✨Tip Number 3
Prepare to showcase your problem-solving skills through real-life examples. Think of situations where you've successfully resolved customer issues or improved user experiences, as this will resonate well with the role's focus on customer support.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage during your application process.
We think you need these skills to ace Support Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, customer service, and any exposure to accounting or SaaS environments. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping customers and your technical skills. Mention specific experiences where you've successfully resolved customer issues or provided product training.
Showcase Communication Skills: In your application, emphasise your ability to communicate effectively both verbally and in writing. Provide examples of how you've engaged with customers and collaborated with teams in previous roles.
Highlight Problem-Solving Abilities: Demonstrate your problem-solving skills by including examples of how you've tackled technical issues or improved customer satisfaction in past positions. This will show your potential employer that you can handle the challenges of the role.
How to prepare for a job interview at YourPrime
✨Showcase Your Technical Skills
Make sure to highlight your experience with tools like Microsoft 365 and any familiarity with virtual machines or remote desktop environments. Be prepared to discuss specific scenarios where you've successfully resolved technical issues.
✨Demonstrate Your Customer Support Experience
Share examples of how you've helped customers in previous roles, especially in a tech or finance context. Discuss your approach to managing support tickets and how you ensure customer satisfaction.
✨Prepare for Sales Engagement Scenarios
Since the role involves converting trial users into paying customers, think about how you would guide someone through a demo. Practice explaining features clearly and persuasively, as this will be key in your interview.
✨Emphasise Team Collaboration
Talk about your experience working with cross-functional teams. Highlight any instances where you've shared customer insights with product or marketing teams, as collaboration is crucial in this role.
