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- Tasks: Help clients with technical support for payment solutions via phone, email, chat, or SMS.
- Company: Global Payments connects millions of buyers and sellers through innovative payment technology.
- Benefits: Enjoy flexible work options and a supportive team culture.
- Why this job: Join a dynamic team and shape the future of payments technology while making a real impact.
- Qualifications: High School Diploma required; customer service experience in the payments industry preferred.
- Other info: Global Payments is an equal opportunity employer committed to diversity and inclusion.
The predicted salary is between 28800 - 43200 £ per year.
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best‑in‑class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Our Stockport office is seeking a Customer Service Advisor to join our Technical Helpdesk team. If you are passionate about helping customers resolve technical issues and are looking for an opportunity to grow in a rewarding field, we want to hear from you!
Benefits of being our Customer Service Advisor:
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Excellent Basic Salary of £25,396
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Work from home during weekend shifts
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Competitive Uncapped Commission structure
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Our offices are minutes away from all public transport links and on‑site parking
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In depth Training and Development with the opportunity to progress your career
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Incredible events and incentives
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40 Hour week – Shifts during the hours of Monday – Sunday 8am to 7pm
Responsibilities for our Customer Service Advisor:
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Technical Issue Resolution: Act as the first point of contact for customers experiencing technical issues with their payment terminals. Diagnose and troubleshoot problems to provide efficient solutions.
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Customer Support: Offer exceptional customer service by actively listening to customer concerns, providing clear and concise explanations, and ensuring customer satisfaction.
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Product Knowledge: Develop a deep understanding of our payment terminal products and stay up‑to‑date with technical advancements to assist customers effectively.
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Organisation: Maintain detailed records of customer interactions, including issue descriptions, resolutions, and follow‑up actions.
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Team Work: Collaborate with colleagues and other departments to elevate and resolve complex technical issue, ensuring a seamless customer experience.
Requirements for our Customer Service Advisor:
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Previous customer service experience, preferably in a fast paced – high pressure role.
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Ability to use multiple technical platforms simultaneously so very string IT skills required
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Strong problem‑solving skills and technical aptitude.
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Excellent communication and attention to detail skills, both written and verbal.
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Ability to work effectively in a fast‑paced environment.
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Flexibility to work within the specified shifts, including weekends.
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.
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Customer Success Consultant employer: Total System Services
Contact Detail:
Total System Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Consultant
✨Tip Number 1
Familiarise yourself with the payments industry. Understanding the basics of payment processing, POS systems, and common technical issues will give you an edge during interviews and help you relate better to potential clients.
✨Tip Number 2
Practice your communication skills. As a Customer Success Consultant, you'll need to explain technical solutions clearly. Role-playing scenarios with friends or family can help you articulate your thoughts more effectively.
✨Tip Number 3
Network with professionals in the payments industry. Attend relevant webinars or local meetups to connect with others in the field. This can provide insights into the role and may even lead to referrals.
✨Tip Number 4
Stay updated on the latest trends in payment technology. Following industry news and developments will not only enhance your knowledge but also demonstrate your passion for the field during interviews.
We think you need these skills to ace Customer Success Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly in the payments industry. Use specific examples that demonstrate your problem-solving skills and technical support capabilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer success and your understanding of payment solutions. Mention how your previous experiences align with the responsibilities outlined in the job description.
Highlight Technical Skills: Since the role involves resolving technical issues, emphasise any technical skills or experience you have with POS products or similar systems. This will show your potential employer that you can handle the technical aspects of the job.
Showcase Your Communication Skills: In your application, provide examples of how you've effectively communicated with clients in the past. This could be through phone, email, or chat, as the role requires responding to inquiries through various channels.
How to prepare for a job interview at Total System Services
✨Understand the Payments Industry
Before your interview, take some time to research the payments industry. Familiarise yourself with key terms and concepts related to payment solutions, POS products, and customer service in this sector. This knowledge will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience that highlight your customer service skills, especially in technical support. Be ready to discuss how you've resolved issues, communicated effectively with clients, and maintained a positive attitude under pressure. This will show that you can handle the responsibilities of the Customer Success Consultant role.
✨Demonstrate Problem-Solving Abilities
During the interview, be prepared to discuss specific instances where you've successfully solved problems or made recommendations. Use the STAR method (Situation, Task, Action, Result) to structure your responses, as this will help you convey your thought process clearly and effectively.
✨Ask Insightful Questions
At the end of the interview, make sure to ask thoughtful questions about the company culture, team dynamics, and ongoing training opportunities. This not only shows your enthusiasm for the position but also helps you determine if the company is the right fit for you.
