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- Tasks: Assist clients with payroll inquiries and provide friendly, accurate responses.
- Company: Join ADP, a global leader in HR technology with a commitment to diversity and inclusion.
- Benefits: Enjoy 25 days holiday, flexible benefits, study support, and competitive salary.
- Why this job: Experience award-winning training and a collaborative culture while building a rewarding career.
- Qualifications: Good general education, excellent communication skills, and customer service experience preferred.
- Other info: Hybrid working model with 3 days in office and 2 days from home.
The predicted salary is between 22000 - 30000 £ per year.
ADP are hiring Entry Level Payroll Specialists (Full training provided).
Location: Cheadle (Southgate Centre One, 319 Wilmslow Road, Heald Green, Cheadle, SK8 3PW)
Hybrid working – 3 days in office and 2 days from home
Do you have a background in customer service and are looking for a new challenge? Are you a recent graduate looking to start your career in a global company or looking to make a career change?
Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?
Are you looking for an inclusive environment with a culture of collaboration and belonging?
If so, this may be an opportunity for you. Read on and decide for yourself!
Please note: We are unable to consider anyone on a visa for this role.
As an Entry Level Payroll Specialist at ADP, you will work alongside seasoned professionals who will guide and support you to enhance your professional skills while gaining relevant experience in a business environment. Even better: once you join the business you will go through an 8 week paid intensive training period where we teach you everything you need to create an excellent foundation to build a successful and rewarding career with ADP.
Every day, you will utilize multiple tools and resources to develop accurate, comprehensive, and friendly responses to clients\’ inquiries regarding payroll practices and tax considerations. The nature of what you do every day will not change — your #1 goal is to help clients. Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions you\’ll receive, which will keep things interesting, and our top-ranked training will help to set you up for success!
Upon your successful completion of the training program, you will join our fast-paced Service Team as a Payroll Specialist.
To thrive in this role, you must be comfortable working in a metrics-driven, fast paced environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here, but friendships that last in a company that values inclusion.
Please note: As part of the recruitment process you must be available to attend a phone interview, online test and an interview in our Cheadle office.
Check out Holly\’s video, one of our many successful Associates who began her ADP journey in the Academy –
https://vocalvideo.com/v/adp-reviews-holly-kelly-6qszcpr2
For more useful information please click here: https://jobs.adp.com/en-UK/locations/uk/academy/
To succeed in this role you will need the following skills:
- Be self-motivated and personable
- Possess excellent communication skills
- Be organised
- Be able to work in a team as well as independently
- Be able to remain focused
With the following education and experience:
- Good general education up to GCSE or equivalent, including Maths & English
- Excellent customer service and communication skills
- Strong computer skills including Microsoft Word, Excel, etc.
- Customer service experience from any sector (desirable but not essential)
Benefits:
- 25 days holiday (you can also buy and sell up to 5 days each year)
- Flexible benefits – private medical insurance, excellent pension scheme, subsidized gyms, employee discount portal, life assurance cover, annual kids pass membership and many more
- Study support
- Employee Assistance Program
- Competitive salary
- Company social events
YOU\’LL LOVE WORKING HERE BECAUSE YOU CAN:
- Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
- Belong by joining one of nine Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
- Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
- Continuously learn through ongoing training, development, and mentorship opportunities.
- Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
- Focus on your mental health and well-being. We\’re here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
- Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
- Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.
A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We\’ve received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. As part of our deep DEI commitment, our CEO has joined the OneTen coalition to create one million jobs for Black Americans within ten years. Learn more about DEI at ADP on our YouTube channel: http://adp.careers/DEI_Videos
Ready to #MakeYourMark? Apply now!
A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We\’ve received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.
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Trainee Payroll Specialist employer: ADP, Inc.
Contact Detail:
ADP, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Payroll Specialist
✨Tip Number 1
Familiarise yourself with payroll processes and terminology. Understanding the basics of payroll will not only help you during the interview but also show your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills. Since this role involves direct client interaction, demonstrating your ability to communicate effectively and build rapport will be crucial.
✨Tip Number 3
Prepare for the phone interview by practising common interview questions related to teamwork and problem-solving. This will help you articulate your experiences clearly and confidently.
✨Tip Number 4
Research ADP's company culture and values. Being able to discuss how your personal values align with theirs can set you apart from other candidates and show that you're a good fit for their team.
We think you need these skills to ace Trainee Payroll Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure to customise your CV to highlight relevant skills and experiences that align with the Trainee Payroll Specialist role. Emphasise any customer service experience and your ability to communicate effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you are interested in payroll and how your background in customer service makes you a great fit for this position.
Highlight Relevant Skills: In your application, clearly outline your organisational skills, attention to detail, and ability to work in a fast-paced environment. These are key attributes that ADP is looking for in a candidate.
Prepare for Interviews: Be ready to discuss your previous experiences and how they relate to the role. Practice common interview questions and think about examples that demonstrate your communication skills and ability to build rapport with clients.
How to prepare for a job interview at ADP, Inc.
✨Showcase Your Customer Service Skills
Since the role requires excellent customer service abilities, be prepared to share specific examples from your past experiences. Highlight how you effectively handled client inquiries and resolved issues, demonstrating your ability to build rapport and trust.
✨Demonstrate Your Organisational Skills
The job involves managing multiple tasks in a fast-paced environment. During the interview, discuss how you prioritise tasks and stay organised. You could mention tools or methods you use to keep track of your responsibilities.
✨Communicate Clearly and Confidently
Effective communication is key for this position. Practice articulating your thoughts clearly and concisely. Be ready to explain complex ideas in simple terms, as this will reflect your ability to assist clients with payroll inquiries.
✨Express Your Willingness to Learn
ADP offers extensive training, so it's important to convey your eagerness to learn and grow within the company. Share your enthusiasm for the training programme and how you plan to apply what you learn to excel in your role.
