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For Companies At a Glance
- Tasks: Support and manage a cutting-edge payment gateway in a dynamic tech environment.
- Company: Join Transaction Network Services, a leader in telecommunications and payment solutions.
- Benefits: Enjoy a collaborative culture, opportunities for growth, and a chance to work with innovative technology.
- Why this job: Be part of a talented team, tackle real-world challenges, and enhance your technical skills.
- Qualifications: Experience with Linux, AWS, SQL, and a passion for problem-solving are essential.
- Other info: This role includes 24/7 on-call duties and offers a chance to support major incidents.
The predicted salary is between 28800 - 42000 £ per year.
Application Support Analyst – Payments and Orchestration Services
Join to apply for the Application Support Analyst – Payments and Orchestration Services role at Transaction Network Services (TNS)
Application Support Analyst – Payments and Orchestration Services
Join to apply for the Application Support Analyst – Payments and Orchestration Services role at Transaction Network Services (TNS)
Get AI-powered advice on this job and more exclusive features.
An extraordinarily talented group of individuals work together every day to drive TNS\’ success, from both professional and personal perspectives. Come join the excellence!
Overview
TNS are currently looking to recruit an Application Support Analyst to join a small, dedicated team of individuals who are responsible for providing technical application support and engineering, technical solutions across our new Payment Orchestration gateway platform. This is a great opportunity for somebody with great technical knowledge or detailed payments support who wants to apply, learn and be challenged and be involved in our expanding Payments Processing business.
Responsibilities
- This position will provide day to day support for the new Orchestration payment gateway running within an impressive tech stack within the AWS environment.
- To be involved with the support and managing the production payments application gateway across multiple regions.
- Manage and resolve incident tickets assigned to the 3rd line support team.
- Provide support for Major Incidents providing root cause analysis.
- Plan and support of Release and Change Management activities within the production environments.
- Support the Problem Management process.
- Responsible for application housekeeping and maintenance tasks that include a whole host of database technologies including Maria DB, Aurora, DynamoDB and MySQL.
- Become an expert on supported systems, applications, and services.
- Support security and crypto service within the production environment.
- Creation of WI\’s and update service documentation
- Support and help maintain PCI DSS Compliance
- Provide Support for Disaster Recovery activities
- Partake in 24/7 on-call rota
- Collaboration between the different teams, sharing knowledge and help support other member of the team.
- Provide training, knowledge transfer and ongoing support to 1st and 2nd line support teams
Qualifications
Essential
- Several years’ experience of Linux based systems
- Working within an AWS environment
- Knowledge of:
- General SQL administration and support
- Able to setup maintenance task
- Carry out queries against tables
- Excellent problem-solving skills
Desirable
- Docker or Kubernetes Istio experience within an AWS environment
- Supporting Java based applications.
- General Payments experience and supporting payments switches
- Knowledge of ITIL framework
Candidate Requirements
- Team player who will collaborate with other teams
- Fast learner and adaptable
- Strong problem-solving, logical skills and technical prowess.
- A hunger and willingness to learn in a demanding environment
- Customer focused with proven customer service skills
- Attention to detail
If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about!
TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology
-
Industries
Telecommunications
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Application Support Analyst – Payments and Orchestration Services employer: Transaction Network Services (TNS)
Contact Detail:
Transaction Network Services (TNS) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst – Payments and Orchestration Services
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as AWS, Linux systems, and SQL. Having hands-on experience or projects that showcase your skills in these areas can set you apart from other candidates.
✨Tip Number 2
Highlight any experience you have with payment systems or gateways. If you've worked on similar projects or have knowledge of payment processing, make sure to discuss this during your conversations with us.
✨Tip Number 3
Demonstrate your problem-solving abilities by preparing examples of past incidents you've resolved, especially in a technical support context. This will show us that you can handle the challenges of the role effectively.
✨Tip Number 4
Be ready to discuss your approach to teamwork and collaboration. Since the role involves working closely with different teams, showcasing your ability to communicate and share knowledge will be crucial.
We think you need these skills to ace Application Support Analyst – Payments and Orchestration Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in application support, particularly with Linux systems and AWS environments. Emphasise any specific knowledge of SQL administration and payments processing.
Craft a Compelling Cover Letter: In your cover letter, express your passion for technology and personal growth. Mention your problem-solving skills and adaptability, and how these align with the responsibilities of the Application Support Analyst role.
Showcase Technical Skills: Clearly outline your technical skills related to the job description, such as experience with Docker, Kubernetes, and Java-based applications. Provide examples of how you've used these skills in previous roles.
Highlight Team Collaboration: Since the role requires collaboration with different teams, include examples of past experiences where you successfully worked in a team environment. This will demonstrate your ability to contribute positively to TNS's culture.
How to prepare for a job interview at Transaction Network Services (TNS)
✨Showcase Your Technical Skills
Make sure to highlight your experience with Linux systems and AWS during the interview. Be prepared to discuss specific projects or challenges you've faced in these environments, as this role requires a solid technical foundation.
✨Demonstrate Problem-Solving Abilities
Since the position involves managing incident tickets and providing root cause analysis, be ready to share examples of how you've successfully resolved complex issues in the past. This will show your logical thinking and problem-solving skills.
✨Familiarise Yourself with Payment Systems
Given the focus on payments and orchestration services, brush up on your knowledge of payment gateways and switches. Being able to discuss your understanding of these systems will set you apart from other candidates.
✨Emphasise Team Collaboration
This role requires working closely with various teams, so be prepared to talk about your experiences in collaborative environments. Highlight any instances where you've shared knowledge or supported colleagues, as teamwork is key in this position.
