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- Tasks: Provide 1st line IT support and resolve technical issues for employees.
- Company: Join Advanced Medical Solutions, a leader in innovative tissue-healing technology.
- Benefits: Enjoy opportunities for travel, technical training, and professional development.
- Why this job: Be part of a dynamic team and kickstart your IT career in a supportive environment.
- Qualifications: 5 GCSEs including Maths and English; strong communication skills and basic IT knowledge required.
- Other info: Ideal for recent graduates or those with first-line support experience.
The predicted salary is between 28000 - 42000 £ per year.
Information Technology Help Desk Analyst
Information Technology Help Desk Analyst
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Head of Global Recruitment at Advanced Medical Solutions
IT Helpdesk 1st Line Analyst
Who are Advanced Medical Solutions?
AMS is a world-leading independent developer and manufacturer of innovative tissue-healing technology, focused on quality outcomes for patients and value for payers. AMS has a wide range of surgical products including tissue adhesives, sutures, haemostats, internal fixation devices and internal sealants, which it markets under its brands LiquiBand, RESORBA, LiquiBandFix8, LIQUIFIX, Peters Surgical, Ifabond, Vitalitec and Seal-G. AMS also supplies wound care dressings such as silver alginates, alginates, and foams through its ActivHeal brand as well as under white label. Since 2019, the Group has made seven acquisitions: Sealantis, an Israeli developer of innovative internal sealants, Biomatlante, a French developer and manufacturer of surgical biomaterials, Raleigh, a leading UK coater and converter of woundcare and bio-diagnostics materials, AFS Medical, an Austrian specialist surgical business, Connexicon, an Irish tissue adhesives specialist, Syntacoll a German specialist in collagen-based absorbable surgical implants and Peters Surgical a global provider of specialty surgical sutures, mechanical haemostasis and internal cyanoacrylate devices. AMS\’s products, manufactured in the UK, Germany, France, the Netherlands, Thailand, India, the Czech Republic and Israel, are sold globally via a network of multinational or regional partners and distributors, as well as via AMS\’s own direct sales forces in the UK, Germany, Austria, France, Poland, Benelux, India, the Czech Republic and Russia. The Group has R&D innovation hubs in the UK, Ireland, Germany, France and Israel. Established in 1991, the Group has more than 1,500 employees. For more information, please see www.admedsol.com
AMS provides equal employment opportunities for all applicants. We highly value and encourage diversity across our workforce meaning that no one will be discriminated against because of their gender, race, age, nationality, disability, or any other protected characteristic as prohibited by law.
We are currently seeking an enthusiastic and customer-focused IT Helpdesk 1st Line Analyst to join our growing team based in Winsford. This is an exciting opportunity to become part of a dynamic helpdesk environment, providing technical support and exceptional service to employees across multiple sites.
You will act as the first point of contact for IT-related queries and support requests, provide timely and effective resolution of technical issues, escalating when necessary. You will ensure new employees are fully set up across all systems and are equipped with the appropriate hardware. Then maintain accurate records of support requests and resolutions.
This role is ideal for individuals with previous first-line support experience or recent college/university graduates eager to launch their career in IT. The successful candidate will demonstrate a proactive attitude, strong communication skills, and a willingness to learn and grow within a global organization.
The role offers opportunities to travel to other sites across Europe, gain technical training and professional development as well as working in a collaborative and supportive team environment.
What will this role involve?
- Provide 1st line and some 2nd Line internal helpdesk support to users across all sites.
- Respond to IT support queries in person, over the phone, email and video calls.
- Respond to enquiries from users and help resolve any hardware/software problems.
- Log all support issues on the helpdesk system.
- Carry out daily systems checks.
- Install PC updates and ensure standard builds are maintained.
- Work to company defined SLA’s & KPI’s.
- Travel to UK Head office and other AMS sites
What we\’re looking for?
- Minimum 5 GCSE Grades (C and above) or equivalent, including Maths and English.
- Flexible, pro-active with \’hands on\’ approach.
- Excellent communications skills.
- Basic understanding of PC hardware set-up.
- Strong knowledge of Microsoft Office and Windows 10 & 11.
- Any exposure to Windows Server and Networking desirable.
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology
-
Industries
Pharmaceutical Manufacturing
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Information Technology Help Desk Analyst employer: Advanced Medical Solutions
Contact Detail:
Advanced Medical Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Help Desk Analyst
✨Tip Number 1
Familiarise yourself with the specific technologies and software mentioned in the job description, such as Microsoft Office, Windows 10 & 11, and any exposure to Windows Server. This knowledge will not only help you during the interview but also demonstrate your proactive approach to learning.
✨Tip Number 2
Practice your communication skills, as this role requires excellent verbal and written communication. Consider role-playing common IT support scenarios with a friend to build your confidence in explaining technical issues clearly.
✨Tip Number 3
Research Advanced Medical Solutions and their products to understand their business better. Being knowledgeable about the company will allow you to tailor your responses during the interview and show your genuine interest in the role.
✨Tip Number 4
Network with current or former employees of AMS on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and the expectations for the IT Helpdesk role, which can be beneficial during your application process.
We think you need these skills to ace Information Technology Help Desk Analyst
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an IT Helpdesk 1st Line Analyst. Familiarise yourself with the skills required, such as communication and technical support, to tailor your application accordingly.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that match the job description. Emphasise any previous helpdesk or IT support roles, and include specific examples of how you've resolved technical issues.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your proactive attitude and willingness to learn, as these traits are highly valued by Advanced Medical Solutions.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, as well as ensuring that all information is accurate and clearly presented.
How to prepare for a job interview at Advanced Medical Solutions
✨Research the Company
Before your interview, take some time to learn about Advanced Medical Solutions. Understand their products, values, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Prepare for Common IT Questions
Expect questions related to first-line support scenarios, such as troubleshooting hardware or software issues. Brush up on your knowledge of Microsoft Office, Windows 10 & 11, and basic networking concepts to demonstrate your technical skills.
✨Showcase Your Communication Skills
As an IT Helpdesk Analyst, strong communication is key. Practice explaining technical concepts in simple terms, as you may need to assist users who are not tech-savvy. Be ready to demonstrate your ability to listen and respond effectively to queries.
✨Exhibit a Proactive Attitude
During the interview, highlight instances where you've taken initiative in previous roles or projects. Employers value candidates who are proactive and willing to go the extra mile to resolve issues and improve processes.
