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- Tasks: Coordinate service delivery and manage maintenance requests for clients and engineers.
- Company: Join a growing national facilities management provider making waves across the UK.
- Benefits: Enjoy a competitive salary, 25 days holiday, and ongoing training opportunities.
- Why this job: Be part of a dynamic team that values your input and fosters professional growth.
- Qualifications: Previous experience in admin or coordination roles is preferred; strong communication skills are essential.
- Other info: Diversity is valued here; all applications are welcomed and supported.
The predicted salary is between 16800 - 28000 £ per year.
We are recruiting on behalf of a national facilities management provider that is continuing to expand across the UK. Due to growth, they are now looking for an experienced Helpdesk Administrator to join their operations support team based in Elland.
This role plays a vital part in coordinating service delivery and ensuring the smooth operation of maintenance activities across the country. You\’ll work closely with clients, engineers, suppliers, and subcontractors to manage requests, schedule work, and help maintain high service standards.
What\’s on Offer:
- Competitive salary of GBP28,000 (dependent on experience)
- Permanent, full-time working hours Monday to Friday (8am – 5pm, 40 hours)
- Overtime opportunities available
- 25 days holiday (plus bank holidays)
- Generous company pension scheme
- Company pension, sick pay, and life assurance
- Ongoing training and professional development
Key Responsibilities:
- Respond to incoming calls and emails from clients, contractors, engineers, and internal teams
- Log service requests and reactive jobs on the CAFM system
- Update job statuses and key notes from stakeholders across the maintenance supply chain
- Provide regular updates to clients on the progress of ongoing work
- Plan and manage engineer\’s workloads across multiple regions
- Issue purchase orders to suppliers and subcontractors
- Generate and distribute reports for key accounts
- Support performance monitoring against SLAs and KPIs
- Carry out general helpdesk administration duties as required
Skills & Experience Required:
- Previous experience in a service desk, administrative or coordination role (preferably within maintenance, FM, or similar service sectors)
- Excellent written and verbal communication skills
- Strong attention to detail and ability to multitask
- Confident using Microsoft Office applications, especially Outlook, Excel and Word
- Experience using CAFM systems is desirable but not essential
- A proactive, organised and customer-focused approach
- Team player who thrives in a fast-paced environment
Interested? Apply today with an updated CV!
Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
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Helpdesk Administrator employer: Randstad Construction & Property
Contact Detail:
Randstad Construction & Property Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Administrator
✨Tip Number 1
Familiarise yourself with the CAFM systems commonly used in facilities management. Even if you don't have direct experience, showing that you've researched and understand how these systems work can set you apart from other candidates.
✨Tip Number 2
Highlight your communication skills during any interactions with us or potential employers. Since the role involves liaising with various stakeholders, demonstrating your ability to communicate clearly and effectively will be crucial.
✨Tip Number 3
Prepare examples of how you've successfully managed multiple tasks or projects in previous roles. This will showcase your organisational skills and ability to thrive in a fast-paced environment, which is essential for a Helpdesk Administrator.
✨Tip Number 4
Research the company and its values before your interview. Understanding their approach to service delivery and client satisfaction will help you align your answers with what they are looking for in a candidate.
We think you need these skills to ace Helpdesk Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service desk or administrative roles, particularly within facilities management or similar sectors. Emphasise your communication skills and attention to detail, as these are crucial for the Helpdesk Administrator position.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the key responsibilities mentioned in the job description. Explain how your previous experience aligns with the role and demonstrate your proactive, organised approach to customer service.
Highlight Relevant Skills: In your application, be sure to mention your proficiency with Microsoft Office applications and any experience with CAFM systems. If you have examples of multitasking or managing workloads, include those to showcase your ability to thrive in a fast-paced environment.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential for the Helpdesk Administrator role.
How to prepare for a job interview at Randstad Construction & Property
✨Know the Company
Before your interview, take some time to research the facilities management provider. Understand their values, services, and recent developments. This will help you tailor your answers and show genuine interest in the role.
✨Highlight Relevant Experience
Make sure to emphasise any previous experience you have in service desk or administrative roles, especially within maintenance or facilities management. Be ready to discuss specific examples of how you've successfully managed requests or coordinated tasks.
✨Demonstrate Communication Skills
Since the role involves liaising with clients, engineers, and suppliers, showcase your excellent written and verbal communication skills during the interview. Practice articulating your thoughts clearly and concisely.
✨Show Your Organisational Skills
The job requires strong attention to detail and multitasking abilities. Prepare to discuss how you prioritise tasks and manage workloads effectively, perhaps by sharing a situation where you successfully juggled multiple responsibilities.
