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For Companies At a Glance
- Tasks: Lead a vibrant team to deliver exceptional guest experiences in a busy hotel environment.
- Company: Join Leonardo Hotels, a rapidly expanding hotel group with over 270 locations across the UK and Europe.
- Benefits: Enjoy bonuses, enhanced pension plans, special room rates, and fun team celebrations.
- Why this job: Be part of a supportive community that values your growth and offers clear paths for progression.
- Qualifications: A passion for hospitality and strong leadership skills are essential; experience is a plus.
- Other info: Participate in exciting training programmes and earn industry-recognised certifications.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Be Yourself – Be an Inspiration to Your Team – Be Leonardo
As a Front Office Manager, you’ll keep your department running like clockwork and lead your team to ensure our guests have an incredible experience with us. Take a deep breath because you’ll be stepping into a busy role! You’ll be an integral member of the management team, inspiring a vibrant team to ensure the delivery of exceptional guest service and exceed guests’ expectations.
Some of the perks you could enjoy include:
- Head of Department bonus scheme: based on our financial and your personal performances
- Enhanced pension plan
- Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break you’ve been dreaming of!
- Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops
- Meals on duty
- Talent referral scheme: earn yourself a bonus for recommending a friend to join us
- We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration
- The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support
- Ongoing job-related training programmes with clear paths for progression
If you’re our ideal Front Office Manager, you will:
- Be yourself!
- Create a fun and engaged department to deliver on KPIs and support your team to achieve these
- Have a passion for hospitality and be a role model for your hotel
- Bring your positive energy to work with you every day
- Complete Duty Manager shifts as required – take the chance to get involved in other areas of the hotel!
Why come join us?
We look after our colleagues just as well as we look after our guests. Once you’re part of the team, you’re part of the Leonardo community and it’s our role to keep you at the top of your game as a Head of Department (HOD)! Our HODs hold key team leadership roles, so we support your management skills with our “People Programme” and “Passion 4 People Leonardo Culture” workshops.
To develop vital business and people skills we offer an 8-month “Fast Forward Programme”, or if the time is right our longer-term “Accelerate Programme” will prepare you for your first DGM or Operations Manager role! “Accelerate” develops your abilities and expertise at Leonardo Hotels, along with an Institute of Leadership and Management (ILM) certificate and membership of the Institute of Hospitality (IoH). With our support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality.
Our Story
Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and being one of the fastest growing hotel groups, we have plans for major expansion over the next few years’; there’s never been a more exciting time to come join us!
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Front office manager employer: The Midland Hotel
Contact Detail:
The Midland Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front office manager
✨Tip Number 1
Familiarise yourself with the Leonardo Hotels brand and its values. Understanding our culture and what we stand for will help you align your approach during interviews and discussions, showcasing how you can embody our ethos as a Front Office Manager.
✨Tip Number 2
Network with current or former employees of Leonardo Hotels. Engaging with them can provide you with insider insights about the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Prepare to discuss specific examples of how you've led teams in high-pressure environments. As a Front Office Manager, demonstrating your ability to inspire and manage a team effectively will be crucial in making a strong impression.
✨Tip Number 4
Showcase your passion for hospitality by sharing personal experiences that highlight your commitment to exceptional guest service. This will help you connect with the interviewers and illustrate why you're the perfect fit for the role.
We think you need these skills to ace Front office manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Front Office Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in hospitality management. Use bullet points to make it easy to read, and include specific achievements that demonstrate your ability to lead a team and enhance guest experiences.
Write a Personalised Cover Letter: In your cover letter, express your passion for hospitality and your leadership style. Mention specific examples of how you've inspired teams in the past and how you plan to bring that energy to the role at Leonardo Hotels.
Proofread Your Application: Before submitting, take the time to proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a front office management role.
How to prepare for a job interview at The Midland Hotel
✨Show Your Passion for Hospitality
Make sure to express your genuine enthusiasm for the hospitality industry during the interview. Share specific experiences that highlight your love for guest service and how you’ve gone above and beyond to create memorable experiences.
✨Demonstrate Leadership Skills
As a Front Office Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on how you inspired and motivated them to achieve their goals while maintaining a positive work environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to handle difficult guests or resolve conflicts within your team, and be ready to discuss the outcomes and what you learned from those experiences.
✨Research the Company Culture
Familiarise yourself with Leonardo Hotels' values and culture. Be prepared to discuss how your personal values align with theirs and how you can contribute to creating a fun and engaged department that meets KPIs.
