At a Glance
- Tasks: Gain hands-on experience in logistics, operational management, and customer service over three years.
- Company: Join Royal Mail, a leading logistics company committed to sustainability and innovation.
- Benefits: Enjoy a competitive salary, flexible shifts, and opportunities for personal and professional growth.
- Why this job: Be part of a dynamic team, learn valuable skills, and contribute to a sustainable future.
- Qualifications: Must be pursuing a degree in Management or Business; strong communication and problem-solving skills required.
- Other info: Work various shifts to understand our 24/7 operations; training provided for all necessary skills.
The predicted salary is between 20000 - 24000 £ per year.
Royal Mail Belfast, Northern Ireland, United Kingdom
Operations Degree Apprentice
Royal Mail Belfast, Northern Ireland, United Kingdom
2 weeks ago Be among the first 25 applicants
Job Reference Number: 325235
Location: Belfast
Hours: 36 hours per week
Qualification: Degree in Management and Business (BA, BSc, or BBA)
Start Date: September 2025
Salary: £24,082
Working Hours
As an Operations Degree Apprentice, you will be required to work a variety of shifts to gain full exposure to our 24/7 operation. This will include working early shifts, late shifts, and night shifts, as well as some weekend working.
To help you gain a full understanding of how our operations work, you’ll experience a range of shift patterns, including:
Early shifts (starting from around 6am)
Late shifts (finishing as late as 10pm)
Night shifts (range from the hours of 10pm – 6am)
This will help you develop a well-rounded view of our 24/7 parcel operation, and you’ll always be given plenty of notice for your shift schedules.
About The Apprenticeship
Over three years you will learn all about the different parts of our pipeline and gain skills in:
Logistics & Supply Chain Operations – How Royal Mail’s parcel delivery network works — from collection hubs to depots to final delivery. Tracking and optimising parcel flows, using technology and operational processes. Understanding delivery routes, fleet management, and vehicle scheduling.
Operational Management – Day-to-day management of teams in depots, hubs, and delivery offices. Learning to manage KPIs (Key Performance Indicators) like on-time delivery rates, parcel volumes, and customer service scores. Exposure to shift planning, resource allocation, and contingency planning.
Commercial & Financial Acumen – Understanding the financial side of operations — e.g., cost per delivery, budgeting, and profitability of delivery routes. Analysing performance data to find cost savings and efficiency improvements.
Customer Service & Client Relationships – How Royal Mail deals with B2B (business customers) and B2C (consumers). Handling customer complaints, tracking issues, and providing solutions to improve service levels
Leadership & People Management – Managing teams of drivers, warehouse operatives, and office staff. Developing communication, leadership, and conflict resolution skills. Understanding employment law, health & safety, and HR policies in a logistics environment.
Continuous Improvement & Innovation – Learning how Royal Mail adopts new technology, such as route optimisation software, vehicle telematics, and automated sorting systems.
Sustainability & Environmental Practices – Understanding how Royal Mail is working to reduce its carbon footprint. Learning about alternative fuel vehicles, route efficiency, and sustainable packaging initiatives.
About You
Communication Skills – Ability to communicate clearly and confidently with team members, managers, and customers. Comfortable delivering updates, reports, and presentations. Strong listening skills to understand operational challenges.
Problem-Solving & Analytical Thinking – Ability to assess operational issues and identify practical solutions. Confidence to analyse data, spot trends, and recommend improvements. Logical thinking when dealing with unexpected challenges in a fast-paced environment.
Teamwork & Collaboration – Ability to work effectively within teams across depots, hubs, and customer service departments. Willingness to support colleagues and share ideas. Understanding how different functions (operations, customer service, transport) work together.
Time Management & Organisation – Ability to balance work responsibilities, university study, and personal development. Strong organisational skills to prioritise tasks, especially during peak periods. Capability to manage deadlines for work projects and degree assignments.
Leadership Potential – Eagerness to take on responsibility and lead small teams or projects. Confidence to engage and motivate others. Willingness to develop coaching and feedback skills.
Attention to Detail – Ability to follow operational processes accurately. Ensuring compliance with health & safety and quality standards. Thoroughness when analysing performance data or preparing reports.
Adaptability & Resilience – Willingness to work in a fast-moving environment with changing priorities. Ability to stay calm under pressure, particularly during peak periods. Openness to feedback and continuous improvement
Customer Focus Understanding the importance of delivering excellent service to Royal Mail customers. Willingness to learn about customer expectations and the role of operations in ensuring satisfaction. Proactive approach to resolving issues and ensuring parcels are delivered on time.
Numeracy & Data Analysis – Confidence working with numbers, particularly when tracking KPIs or analysing performance data. Basic understanding of spreadsheets and an interest in learning data tools
IT Literacy – Comfortable using email, online systems, and operational software (training provided). Interest in how technology supports modern logistics operations, from tracking systems to automated sorting.
Desirable Attributes
Curiosity About How Large-scale Logistics Networks Operate.
Drive to succeed and progress into leadership roles.
Interest in sustainability and how Royal Mail can reduce its environment impact.
Seniority level
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Seniority level
Internship
Employment type
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Employment type
Full-time
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Job function
Management and Manufacturing
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Industries
Freight and Package Transportation
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Operations Degree Apprentice employer: Royal Mail
Contact Detail:
Royal Mail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Degree Apprentice
✨Tip Number 1
Familiarise yourself with Royal Mail's operations and logistics processes. Understanding how their parcel delivery network functions will give you an edge during interviews, as you'll be able to discuss specific aspects of their operations confidently.
✨Tip Number 2
Demonstrate your adaptability by sharing examples of how you've successfully managed changing priorities in previous roles or studies. This will show that you're ready for the dynamic environment of a 24/7 operation.
✨Tip Number 3
Highlight any experience you have with teamwork and collaboration. Royal Mail values strong team players, so be prepared to discuss how you've worked effectively with others to achieve common goals.
✨Tip Number 4
Show your enthusiasm for sustainability and innovation in logistics. Research Royal Mail's initiatives in these areas and be ready to share your thoughts on how you can contribute to their efforts during your discussions.
We think you need these skills to ace Operations Degree Apprentice
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the Operations Degree Apprentice role. Focus on your communication skills, problem-solving abilities, and any experience in logistics or team management.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of Royal Mail's operations that interest you and how your background makes you a suitable candidate for the apprenticeship.
Highlight Relevant Experience: If you have any previous work experience, internships, or projects related to logistics, supply chain, or customer service, be sure to include these. Use concrete examples to demonstrate your skills and achievements.
Showcase Your Adaptability: Given the varied shift patterns required for this role, emphasise your flexibility and willingness to work different hours. Mention any past experiences where you've successfully adapted to changing environments or schedules.
How to prepare for a job interview at Royal Mail
✨Show Your Understanding of Operations
Make sure to demonstrate your knowledge of logistics and supply chain operations during the interview. Discuss how you understand the flow of parcels from collection to delivery, and be ready to talk about any relevant experiences or projects that showcase your analytical thinking.
✨Highlight Your Communication Skills
Since communication is key in this role, prepare examples of how you've effectively communicated with team members or customers in the past. Be confident in sharing how you handle updates, reports, and presentations, as well as your listening skills when addressing operational challenges.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've identified problems and implemented solutions. Use data or examples to illustrate your logical thinking and how you approach unexpected challenges, especially in fast-paced environments.
✨Express Your Interest in Continuous Improvement
Show your eagerness to learn about new technologies and processes that enhance operational efficiency. Discuss any previous experiences where you've contributed to improvements or innovations, and express your curiosity about sustainability practices within logistics.