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For Companies At a Glance
- Tasks: Engage with customers, understand their needs, and provide solutions.
- Company: B&Q is dedicated to diversity and creating a welcoming environment for all.
- Benefits: Enjoy a competitive hourly rate, holiday, shopping discounts, and wellness support.
- Why this job: Join a supportive team, gain valuable skills, and make a positive impact on customer experiences.
- Qualifications: No specific qualifications required; just a passion for customer service.
- Other info: You'll work towards a Level 2 Customer Service Practitioner qualification.
As part of a great team, you\’ll be valued for who you are. We\’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include;
– Actively approach your customers, engaging with them naturally
– Understand customer needs and provide appropriate solutions
– Work with colleagues across the store to help and support them
– Turn negative customer situations into positive outcomes
– Encourage customer feedback, share it with managers and use it to improve service
– Utilise all available tools and systems to maximise sales
– Have a full understanding of the processes relevant to your role and store
– Take personal responsibility for operating in a safe and legally compliant way
– Adhere to all policies & procedures relevant to your role
– You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits;
– UK Notional hourly rate £12.71
– An award-winning pension scheme
– ShareSave options
– 6.6 weeks holiday
– Employee Assistant Programme
– Shopping discounts
– Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsiblities.
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B&Q Customer Advisor Apprenticeship employer: Lifetime Training
Contact Detail:
Lifetime Training Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land B&Q Customer Advisor Apprenticeship
✨Tip Number 1
Familiarise yourself with B&Q's values and commitment to diversity. When you engage with the team during interviews or assessments, highlight how your personal experiences align with their mission to create an inclusive environment.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. This will help you demonstrate your ability to turn negative situations into positive outcomes, which is a key responsibility of the Customer Advisor role.
✨Tip Number 3
Research common customer queries and complaints related to home improvement products. Being knowledgeable about these topics will allow you to provide appropriate solutions and show your proactive approach during the interview.
✨Tip Number 4
Network with current or former B&Q employees on platforms like LinkedIn. They can offer insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace B&Q Customer Advisor Apprenticeship
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the B&Q Customer Advisor Apprenticeship. Tailor your application to highlight how your experiences align with these requirements.
Craft a Personal Statement: Write a personal statement that reflects your passion for customer service and your commitment to diversity and inclusion. Use specific examples from your past experiences to demonstrate your ability to engage with customers and resolve issues.
Highlight Relevant Skills: Make sure to emphasise skills that are particularly relevant to the role, such as communication, teamwork, and problem-solving. Mention any previous experience in retail or customer service, even if it was informal.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A well-presented application shows attention to detail and professionalism, which are important in customer-facing roles.
How to prepare for a job interview at Lifetime Training
✨Show Your Customer Engagement Skills
During the interview, demonstrate your ability to engage with customers naturally. Share examples from past experiences where you successfully approached customers and understood their needs.
✨Highlight Teamwork Experience
B&Q values collaboration, so be sure to discuss any previous roles where you worked effectively with colleagues. Emphasise how you supported your team and contributed to a positive work environment.
✨Prepare for Problem-Solving Scenarios
Expect questions about handling difficult customer situations. Prepare specific examples of how you've turned negative experiences into positive outcomes, showcasing your problem-solving skills.
✨Familiarise Yourself with B&Q's Values
Research B&Q's commitment to diversity and community representation. Be ready to discuss how you align with these values and how you can contribute to creating an inclusive environment.
