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- Tasks: Plan and manage patient transport journeys efficiently while ensuring excellent customer service.
- Company: Join EMED Group, the largest Patient Transport and Care Partner to the NHS with a diverse team.
- Benefits: Enjoy life assurance, 24/7 GP access, mental health support, and a pension scheme.
- Why this job: Make a real impact on patient care while working in a supportive and inclusive environment.
- Qualifications: Strong communication skills and a knack for problem-solving are essential; no prior experience needed.
- Other info: Flexible 4 on, 4 off shifts; uniform provided; and opportunities for recognition and rewards.
The predicted salary is between 24000 - 36000 £ per year.
Join to apply for the Transport Controller/Planner role at EMED Group
1 week ago Be among the first 25 applicants
Join to apply for the Transport Controller/Planner role at EMED Group
We have a fantastic opportunity for a Controller/Planner to join our team based in Shrewsbury.
We are looking for enthusiastic, care focused individuals, who are organised and have a passion for excellent customer service.
The Controller is responsible for planning and controlling the daily movement of patient journeys (adults & children) to and from outpatient clinics, day care centres and routine hospital admissions on timed appointments.
The role involves efficiently managing Patient Transport Service (PTS) resources to meet the needs of booked patient journeys, as well as collaborating with hospital staff and departments to optimise vehicle and staff utilisation.
This role is a 4 on, 4 off shift pattern working 08.00-20.00 (40.36 hours per week). Please only apply if you can commit to these shifts.
Some of the benefits can you expect.
- Life Assurance – providing colleagues and their family financial peace of mind and protection to the value of £5,000.
- 24/7 online/telephone GP Consultation and access to prescriptions.
- 2nd opinion medical support following diagnosis or where a colleague is on a treatment pathway.
- Cash-plan benefits, providing colleagues the option of protecting themselves in case of illness and recuperation, including dental, optical, chiropody.
- Access to mental health consultations.
- Access to physiotherapy consultations.
- Access to legal advice on domestic issues e.g. motoring offences, wills and probate, and personal injury.
- Financial guidance re retirement planning, tax savings and state benefits.
- Long Service Recognition Scheme – recognising colleagues for their continued service after 5 years and at 5-year intervals with an increase in annual leave.
- Values-based Internal Recognition Scheme with financial reward, which will lead to an annual recognition event.
- Refer a Friend recruitment incentive scheme with financial rewards.
- The EMED foundation, to provide support to colleagues and our local communities.
- Paid holiday entitlement.
- Pension Scheme.
- Blue Light Card.
- Uniform provided.
- EAP (Employee Assistance Programme) to support a range of health and wellbeing requirements.
- Flu vaccination (through an internal campaign in Autumn/Winter)
Main Duties
- Check and plan daily and future bookings within the Cleric controlling system, ensuring resourcing is correct and all sub-contractor, taxi and volunteers are informed where applicable.
- The main focus of the role will be the dispatch and management of the operational crews to ensure timely and efficient collection and delivery of patients between destinations and achieving contractual targets.
- To receive in an accurate, effective and polite manner, requests for patient transport and queries regarding ambulance journeys, ensuring compliance with relevant service procedures and standing orders.
- Undertake general clerical duties including but not exclusive checking booking lists, data input, completing ad-hoc forms/invoices as necessary.
- Maintaining and enhancing the performance and quality of service offered to patients and customers.
- Deal promptly, professionally and efficiently with all telephone calls received taking appropriate action on own initiative where required. Liaison with other agencies such as GPs, Nursing Homes, Hospital Clinics and Wards.
- Maintain patient flow across all control areas through effective liaison with colleagues and hospital staff and prompt resolution of urgent problems and appropriate responses to unplanned events.
Successful candidates will have
- Effective communication and interpersonal skills gained from experience of dealing with customers or members of the public.
- The ability to work on your own initiative and problem solve.
- Good organisational skills.
Please note that this role will be subject to several regulatory pre-employment checks, and you will be asked to provide details of your full employment history should you be invited to an interview. Your HMRC record, available to download from the Government Gateway may help you in preparing this information when required.
Our Values
Collaborative – we work as one team with a shared purpose to meet the needs of our patients, passengers, colleagues, customers, communities, and the planet.
Agile – We listen, learn and adapt to improve the business, each other, and ourselves.
Reliable – We do what we say we will do, we take responsibility and we behave with integrity.
Empowered – We are confident and committed to taking responsibility to deliver the highest quality service.
About Us
The exciting merger of ERS Medical and E-Zec Medical has enabled us to rebrand, therefore as a combined business we are now known as EMED Group. We are the largest Patient Transport and Care Partner to the NHS with circa 4,000 colleagues across 60 depots. Our ambition is to continue developing patient care transport services that improve the health and wellbeing for people across our local communities by providing transport that supports patient care, community support, secure mental health and medical courier services.
EMED Group are committed to providing services for our patients, service users, clients, and community and is supported by employees with an increasing variety of backgrounds. To do this effectively it is essential that we promote equality and embrace diversity and inclusion and treat all of our employees, patients, service users and clients with dignity and respect.
EMED Group is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination, with our aim being to be truly representative of all sections of society and our clients, and for each employee to feel respected, valued and able to give their best.
EMED Group are committed to providing equal opportunities and we endeavour to provide an inclusive and safe working culture for all.
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Transport Controller/Planner employer: EMED Group
Contact Detail:
EMED Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Transport Controller/Planner
✨Tip Number 1
Familiarise yourself with the Patient Transport Service (PTS) operations. Understanding how patient journeys are planned and executed will give you an edge during interviews, as you'll be able to discuss relevant scenarios and demonstrate your knowledge of the role.
✨Tip Number 2
Network with current or former employees of EMED Group on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage in your discussions during the interview process.
✨Tip Number 3
Prepare to showcase your organisational skills by thinking of examples from your past experiences where you successfully managed multiple tasks or resolved conflicts. This will help you illustrate your ability to handle the fast-paced environment of a Transport Controller/Planner.
✨Tip Number 4
Research the values and mission of EMED Group. Being able to articulate how your personal values align with theirs during the interview will demonstrate your commitment to their goals and enhance your chances of making a positive impression.
We think you need these skills to ace Transport Controller/Planner
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Transport Controller/Planner position. Highlight your relevant experience in planning, customer service, and communication.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job. Emphasise your organisational skills, ability to work independently, and any previous roles that involved managing resources or logistics.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your background makes you a great fit for the Transport Controller/Planner position and your commitment to excellent customer service.
Prepare for Regulatory Checks: Be ready to provide your full employment history and any necessary documentation for regulatory pre-employment checks. Having your HMRC record handy can streamline this process when required.
How to prepare for a job interview at EMED Group
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Transport Controller/Planner. Be prepared to discuss how your skills and experiences align with the specific duties, such as managing patient transport services and liaising with hospital staff.
✨Showcase Your Communication Skills
Effective communication is key in this role. During the interview, provide examples of how you've successfully communicated with customers or colleagues in previous positions. Highlight any experience you have in handling queries or resolving issues promptly.
✨Demonstrate Organisational Skills
As a Transport Controller/Planner, you'll need to be highly organised. Prepare to discuss how you manage your time and resources effectively. You might want to share specific examples of how you've planned or coordinated activities in past roles.
✨Emphasise Your Problem-Solving Abilities
This role requires quick thinking and problem-solving skills. Be ready to talk about situations where you've had to think on your feet or resolve unexpected challenges. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
