Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support IT processes and provide tech help to users in Aberdeen and globally.
- Company: Join NES Fircroft, a leading engineering staffing provider with 90 years of experience.
- Benefits: Enjoy a supportive work culture and comprehensive benefits for contractors.
- Why this job: Be part of a global team, enhancing your skills while making a real impact.
- Qualifications: Strong Microsoft 365 skills and experience in IT support are essential.
- Other info: This role is onsite in Aberdeen; no remote work options available.
The predicted salary is between 30000 - 42000 £ per year.
HMH is seeking an IT Client Services Specialistto build and support ITSM process workflows in our Incident Management system (Freshservice) and to provide IT support for the end users at our Aberdeen site in Scotland, UK.
Additionally, provide remote support to 2,100 employees in 30 locations across 16 countries on a variety of software, hardware, and networking issues. In this critical role, the technician will work side by side with the ITSM Administrator to create/manage automated workflows, managing customer expectations, writing knowledge base articles for both internal and customer use, serving as a communication channel between customers and the IT organization, and providing a first-contact resolution whenever possible. The successful candidate is experienced with Knowledge Centered Solutions and can deliver within that methodology including creation of process and technical documentation.
Job Responsibilities
· Work with the senior IT Administrator to automate incident/request workflows
· Junior administrator to the internal ITSM system hosted through Freshservice
· Write API scripts to connect data sources, such as MS Intune and Entra, with Freshservice
· Create and manage workflows to facilitate security group management, software requests, user onboarding/offboarding, and request fulfillment.
· Through Problem Management analysis, develop proactive workflow solutions to automate repetitive tasks within the ITSM system.
· Provide KB-documented shift-left solutions with escalation teams (Applications and Infrastructure)
· Partner with Asset Manager on inventory lifecycle management.
· Provide high-quality technical desktop support for all employees (our customer) via the global IT Service Desk: Email, voice, chat, and in person
· Track local inventory and order/recycle equipment (PCs, accessories) as needed
· Create and update Knowledge Base articles to increase service quality through consistent and predictable solutions and promote self-service resources
· Liaise with Applications, Infrastructure, Compliance, Security, and other teams to establish and update support workflows (knowledge) in a dynamic environment
· Follow a common set of practices and principles for the support team with regards to ticket management, knowledge ownership, customer escalation, and major incident management.
· Embody a colleague-centric culture of trust, communication, and support
Qualifications
· Strong, hands-on Microsoft 365 skills (Azure AD, Intune, and Office 365)
· API script development
· Experience with RegEx
· Excellent written and spoken communications in English
· Demonstrated experience in IT support environments (SD and onsite)
· Practiced working within ITIL framework and terminology, certification a plus
· Ability to communicate technical information to non-technical users
Desired Characteristics
· Self-motivated, able to work under minimal supervision and demonstrate results
· Excited to work as a part of a truly global team across 16 countries
· Demonstrated knowledge-centered approach to IT support
· Skilled at preparing process documentation for KM and Training
Additional Information
• Must be legally authorized to work in the UK on a full-time basis, now or in the future, without employer sponsorship for employment visa status
• No relocation assistance
Location
· Aberdeen, Scotland, UK
· This position is onsite, not a remote worker opportunity
With over 90 years\’ combined experience, NES Fircroft (NES) is proud to be the world\’s leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining andManufacturingsectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.
#J-18808-Ljbffr
IT Client Services Specialist employer: Oil And Gas Job Search Ltd
Contact Detail:
Oil And Gas Job Search Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Client Services Specialist
✨Tip Number 1
Familiarise yourself with ITIL principles and the ITSM framework, as this role heavily relies on these methodologies. Understanding how to apply these concepts in real-world scenarios will give you an edge during discussions.
✨Tip Number 2
Brush up on your Microsoft 365 skills, particularly Azure AD and Intune. Being able to demonstrate your hands-on experience with these tools can significantly boost your chances of impressing the hiring team.
✨Tip Number 3
Prepare to discuss your experience with API scripting and RegEx. Having specific examples ready will show that you not only understand the technical requirements but can also apply them effectively.
✨Tip Number 4
Highlight any previous experience in writing knowledge base articles or process documentation. This role values a knowledge-centered approach, so showcasing your ability to create clear and helpful resources will set you apart.
We think you need these skills to ace IT Client Services Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with Microsoft 365, API script development, and ITIL practices. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to work in a global team. Mention specific examples of how you've successfully managed workflows or provided excellent customer service in previous roles.
Showcase Technical Skills: In your application, emphasise your hands-on experience with tools like Freshservice, MS Intune, and Azure AD. If you have experience writing knowledge base articles or process documentation, be sure to include that as well.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. Clear and professional communication is key, especially since the role requires excellent written skills.
How to prepare for a job interview at Oil And Gas Job Search Ltd
✨Showcase Your Technical Skills
Make sure to highlight your hands-on experience with Microsoft 365, especially Azure AD and Intune. Be prepared to discuss any API scripts you've developed and how they improved workflows in previous roles.
✨Demonstrate Your Problem-Solving Abilities
Prepare examples of how you've tackled complex IT issues in the past. Discuss your approach to automating repetitive tasks and how you’ve used Problem Management analysis to enhance service delivery.
✨Communicate Clearly
Since you'll be dealing with non-technical users, practice explaining technical concepts in simple terms. This will show your ability to bridge the gap between IT and end-users effectively.
✨Emphasise Team Collaboration
Highlight your experience working in a global team environment. Share examples of how you've collaborated with different departments to improve support workflows and customer satisfaction.
