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- Tasks: Support the Hostel Manager in daily operations and ensure a fantastic guest experience.
- Company: YHA is a social enterprise dedicated to enriching lives through memorable hostel experiences.
- Benefits: Enjoy 10 free hostel stays yearly, discounts, and access to well-being support.
- Why this job: Join a vibrant team in a stunning location with opportunities for personal growth and training.
- Qualifications: Experience in hospitality or customer service; team management skills are a plus.
- Other info: Staff accommodation available at £69.83 per week; all ages welcome to apply.
The predicted salary is between 24996 - 29631 £ per year.
Deputy Manager
YHA Keswick
Fixed, permanent contract
Full time and 42.5 hours per week
£29,996 – £33,631 per annum (applies to all, including those under the age of 21)
Staff accommodation is available at a rate of £69.83 per week
Are you looking for a fun and varied job in hospitality management? YHA Keswick is a busy town hostel situated in a stunning location overlooking the River Greta with views of Latrigg and Skiddaw. The hostel features a modern cafe/bar and is open year-round. There\’s never a dull day for any member of our hard-working and committed management team!
As a Deputy Manager you’ll support the Hostel Manager with the day-to-day management of the hostel. You’ll create a great place for our teams to work and ensure our guests have a great experience in our hostels.
Why work for YHA?
Join our team and enjoy a range of exclusive staff benefits that support your well-being and career growth:
- 10 nights free hostel stays per year for you and up to 3 friends or family
- Access to YHA’s staff discount and cash back portal
- Free YHA Membership each year
- Access to support via our Employee Assistance Program
There’s lots more benefits to working for YHA so please visit our YHA Jobs website to find out more.
What will you be doing as a Deputy Manager?
Required
We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including:
- Delivering an excellent customer experience to all hostel guests.
- Contributing towards the achievement of targets across all aspects of the hostel operation including food and beverage, and responsibility for maximising revenue whilst controlling expenditure.
- Supporting the Hostel Manager by managing a team of employees and occasional volunteers.
- Contributing to the team effort in the day-to-day operation of the hostel, undertaking housekeeping, reception, and food and beverage tasks on a daily basis.
What Skills and Experience do you need to be a Deputy Manager?
Our Deputy Managers support the Hostel Managers in managing the hostel team, the operational budget and safeguarding all guests.
To provide this service we are looking for candidates who have:
- Experience in hospitality or customer service, including the management and delivery of a quality service
- Ability to manage varying pressures, include peaks in workload demands – can prioritise, able to deal with conflicting duties
- Experience of managing a team – experience of leading others, providing guidance to members of your team (desirable)
- Food safety level 2 and APLH level 2 qualifications (desirable)
- Basic IT skills (ideally Microsoft Office) – able to use Microsoft Word, Outlook, Excel
- Knowledge and understanding of the core purpose of YHA – what YHA does and how we do it
For more information about the role and the skills and experience required, please refer to the job description.
At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds.
Who are YHA?
YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills.
If you would like to find out more about YHA the charity, the culture, the heritage and so much more please visit our jobs website.
How do you apply?
Submit your CV and complete the application form (it’s a short one, we promise!). If you need any assistance, please visit the contact page on the YHA Jobs website.
Once the hiring manager has reviewed your application we will contact shortlisted candidates. We aim to get in touch within a reasonable amount of time after the closing date.
PLEASE NOTE All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
YHA Job Title: Deputy Manager
Keywords: Deputy Manager #J-18808-Ljbffr
Deputy Manager - YHA Keswick employer: YHA (England & Wales)
Contact Detail:
YHA (England & Wales) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Manager - YHA Keswick
✨Tip Number 1
Familiarise yourself with YHA's mission and values. Understanding what YHA stands for and how they operate will help you align your answers during the interview, showcasing your passion for their cause.
✨Tip Number 2
Highlight your customer service experience. Since the role focuses on delivering an excellent guest experience, be ready to share specific examples of how you've successfully managed customer interactions in the past.
✨Tip Number 3
Prepare to discuss your team management skills. Think of instances where you've led a team or provided guidance, as this is crucial for the Deputy Manager role. Show how you can motivate and support others.
✨Tip Number 4
Be ready to talk about handling pressure. The job involves managing varying workloads, so prepare examples that demonstrate your ability to prioritise tasks and remain calm under pressure.
We think you need these skills to ace Deputy Manager - YHA Keswick
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Deputy Manager at YHA Keswick. Highlight your relevant experience in hospitality management and customer service in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your ability to manage teams, deliver excellent customer service, and handle operational tasks effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of YHA's mission. Mention specific examples from your past experiences that demonstrate your suitability for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at YHA (England & Wales)
✨Know the YHA Mission
Familiarise yourself with YHA's mission and values. Understanding their commitment to enriching lives, especially for young people, will help you align your answers with their core purpose during the interview.
✨Showcase Your Hospitality Experience
Be prepared to discuss your previous experience in hospitality or customer service. Highlight specific examples where you delivered excellent service or managed a team, as this role requires strong leadership and customer-focused skills.
✨Demonstrate Team Management Skills
Since the role involves supporting the Hostel Manager and managing a team, be ready to share your experiences in leading others. Discuss how you've provided guidance and support to team members in past roles.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle varying pressures and workload demands. Think of scenarios where you successfully prioritised tasks or dealt with conflicting duties, as these are crucial skills for the Deputy Manager position.
