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- Tasks: Lead crisis and incident management initiatives across AXA Partners globally.
- Company: AXA Partners is a global leader in assistance solutions and specialised insurance.
- Benefits: Enjoy competitive salary, 25-27 days holiday, retail discounts, and wellness perks.
- Why this job: Join a dynamic team focused on operational resilience and making a real impact.
- Qualifications: 10+ years in crisis management; degree in computer science or related field required.
- Other info: AXA plants a tree for every new recruit with a permanent contract.
The predicted salary is between 43200 - 72000 Ā£ per year.
Join to apply for the Incident Management Program Manager role at AXA Partners
Join to apply for the Incident Management Program Manager role at AXA Partners
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The ambition of AXA Partnersā Security organization is to evolve to a business partner role, delivering value to the business while reducing and managing their risk. This by following a risk-based strategy and security improvement program with common objectives and controls.
The Crisis and Incident Management Program Manager is a part of Central team and reports directly to the Chief Operational Resilience Officer, and is a key discipline within Operational Resilience department to ensure that Business Continuity, IT Service Continuity, and Crisis & Incident management within the AXA Partners countries is defined, implemented, and delivered in accordance with the Group Security Strategy and supports to achieve local maturity objectives in cost-effective manner. In this role, you will work closely with Operational Resilience community including local Incident Management teams across AXA Partners countries located in Europe, North America, and LATAM.
What Youāll Be Doing
As the Incident Management Program Manager, you\’ll be at the forefront of our Crisis and Incident Management initiatives. Your role will involve:
- Supporting the AXA Partners Crisis Coordinator in driving our global crisis and incident management framework.
- Collaborating closely with local incident management teams to implement effective structures and processes.
- Ensuring that incident management requirements are met, including high-risk scenario testing and post-mortem analyses.
- Presenting consolidated risk assessments and gaps to the Operational Resilience Steering Committee.
- Assisting in internal and external audits to ensure compliance and effectiveness.
- Providing critical support during major incidents and crises.
- Working alongside the Chief Operational Resilience Officer to enhance our global strategies and controls.
- Promoting a culture of information security and raising awareness across the organization.
- Implementing continuous improvement processes to enhance the quality and relevance of our services.
What Youāll Bring
Weāre looking for a dynamic individual with a passion for operational resilience and security. To thrive in this role, you\’ll need:
- A solid understanding of business continuity, IT service continuity, and crisis management practices.
- Proven experience in crisis and incident management as well as having led programs and initiatives in these fields
- Experience in business impact analysis, risk assessments, and developing continuity plans.
- Familiarity with relevant regulations, particularly in DORA, is a plus.
- Strong data management skills, including proficiency with reporting tools like Excel and Power BI.
- Excellent problem-solving abilities and the capacity to work independently within a global team.
- Outstanding communication skills, both excellent written and verbal, with fluency in English. Additional languages like French or Spanish would be advantageous.
- A bachelorās degree in computer science, information systems, or a related field, along with at least 10 years of industry experience.
At AXA Partners, we celebrate diversity and are committed to creating an inclusive environment for all employees. If you\’re ready to drive change and support our mission of becoming a trusted partner for our clients, we want to hear from you!
What We Offer
At AXA Partners, weāre appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:
- Competitive Salary
- 25 days rising to a maximum of 27 days (based on a 5 day week)
- Retail Discounts
- Company Shareplan /Scheme & Loan
- Cycle2Work Scheme
- Discounted Home Insurance
- Employee Assistance Scheme
- Dr@Hand
- Discounted Gym Membership
- Thrive (free mental health app)
- Free Financial Education/Pension Seminars
To apply, click on the āapply for this jobā button, youāll then need to log in or create a profile to submit your CV. Weāre proud to be an Equal Opportunities Employer and donāt discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, please send an email to AXA Partners Global HR Response – globalhr@partners.axa
Who We Are
Weāre AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection – with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive – offering solutions and services that make sure weāre always at peopleās side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, weāre always looking at new ways to offer seamless and reassuring experiences when it really matters.
Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract)
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Project Management and Information Technology
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Industries
Insurance
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Incident Management Program Manager employer: AXA Partners
Contact Detail:
AXA Partners Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land Incident Management Program Manager
āØTip Number 1
Familiarise yourself with AXA Partners' operational resilience strategies and frameworks. Understanding their approach to crisis and incident management will help you align your experience with their needs during discussions.
āØTip Number 2
Network with professionals in the field of incident management, especially those who have experience with AXA Partners or similar organisations. Engaging with them can provide insights into the company culture and expectations for the role.
āØTip Number 3
Prepare to discuss specific examples from your past experiences that demonstrate your ability to manage crises and implement effective incident management processes. Tailoring your stories to reflect the responsibilities outlined in the job description will make a strong impression.
āØTip Number 4
Stay updated on relevant regulations, particularly DORA, as this knowledge could set you apart from other candidates. Being able to speak confidently about compliance and its impact on incident management will showcase your expertise.
We think you need these skills to ace Incident Management Program Manager
Some tips for your application š«”
Tailor Your CV: Make sure your CV highlights relevant experience in crisis and incident management, business continuity, and IT service continuity. Use specific examples that demonstrate your skills and achievements in these areas.
Craft a Compelling Cover Letter: In your cover letter, express your passion for operational resilience and security. Mention how your background aligns with AXA Partners' goals and how you can contribute to their mission of becoming a trusted partner.
Highlight Relevant Skills: Emphasise your strong data management skills and proficiency with reporting tools like Excel and Power BI. Also, mention your problem-solving abilities and communication skills, as these are crucial for the role.
Showcase Continuous Improvement Initiatives: If you have experience implementing continuous improvement processes, be sure to include this in your application. Discuss how these initiatives enhanced service quality and relevance in your previous roles.
How to prepare for a job interview at AXA Partners
āØUnderstand the Role
Make sure you have a solid grasp of what the Incident Management Program Manager role entails. Familiarise yourself with crisis management practices, business continuity, and IT service continuity. This will help you articulate how your experience aligns with the responsibilities outlined in the job description.
āØShowcase Relevant Experience
Prepare to discuss your previous experience in crisis and incident management. Highlight specific programmes or initiatives you've led, and be ready to provide examples of how you've successfully navigated high-risk scenarios or conducted post-mortem analyses.
āØDemonstrate Communication Skills
Since this role requires excellent communication skills, practice articulating your thoughts clearly and concisely. Be prepared to discuss how you would present consolidated risk assessments to the Operational Resilience Steering Committee and promote a culture of information security within the organisation.
āØAsk Insightful Questions
Prepare thoughtful questions to ask during the interview. Inquire about the current challenges the team faces in incident management or how they measure success in their operational resilience initiatives. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
