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- Tasks: Lead a team to deliver exceptional customer experiences and smash sales targets.
- Company: Join Fairfax & Favor, a luxury brand redefining British heritage style since 2013.
- Benefits: Enjoy a competitive salary, generous staff discounts, and exclusive internal perks.
- Why this job: Be a brand ambassador and create unforgettable in-store experiences while driving innovation.
- Qualifications: 2+ years of retail management experience and a passion for luxury retail required.
- Other info: Full-time role with flexible hours; weekends included.
The predicted salary is between 28800 - 42000 £ per year.
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Join the Legacy – Become a Retail Manager at Fairfax & Favor
At Fairfax & Favor, we don’t just create luxury footwear, apparel, and accessories — we craft modern classics that turn heads and stand the test of time. Born in 2013 from a spark of entrepreneurial spirit (and a muddy Land Rover boot), our journey began with a single, standout tassel boot and a mission to redefine British heritage style. Today, our collections blend timeless elegance with contemporary flair, loved by a loyal and ever-growing fanbase across the globe.
As we continue to expand our retail footprint, we’re looking for a dynamic, hands-on Retail Manager who shares our passion for exceptional customer experience, premium craftsmanship, and bold ambition. This isn’t just about running a store — it’s about becoming a brand ambassador, leading a team, and creating an unforgettable in-store journey that reflects the heart and soul of Fairfax & Favor.
If you’ve got a sharp eye for detail, a flair for luxury retail, and a drive to lead from the front, read on — your next great adventure could start here.
What you\’ll be leading on:
- Inspire Excellence Every Day – Lead your team to deliver exceptional customer experiences while consistently smashing sales targets and company KPIs.
- Coach, Develop & Elevate – Mentor your team with energy and purpose, using regular 1:1s and team huddles to drive motivation, growth, and performance.
- Own the Store Strategy – Keep your finger on the pulse by prioritising both personal goals and wider store objectives, ensuring every day moves the business forward.
- Drive Innovation & Revenue – Think creatively to boost store performance and elevate service levels – we love! fresh ideas that keep customers coming back.
- Host VIP Moments – Plan and execute exciting in-store events and exclusive VIP days, teaming with other local businesses to showcase the Fairfax & Favor culture, bringing the brand to life.
- Champion the Brand Locally – Collaborate with our in-house Retail Marketing Team to raise the profile of your store through local outreach and online visibility.
- Report with Purpose – Deliver insightful weekly business updates that keep your Regional Manager in the loop and your store ahead of the curve.
- Be the Customer Hero – Take ownership of customer feedback and queries, turning challenges into opportunities to impress.
- Keep the Finances Tight – Oversee daily till reconciliation and cashing-up with precision and accountability.
- Maintain the Standard for Onboarding – Partner with HR to deliver an unforgettable first impression for new team members, while keeping recruitment admin accurate and on-point.
- Be our Safety Advocate – Take the lead on in-store health & safety, staying alert with your team and be proactive in flagging issues to your line manager.
What You\’ll Bring to the Role:
- Retail Experience That Counts – You bring at least 2 years of retail management experience (or a similar customer-focused leadership role) and are ready to hit the ground running.
- Natural Leadership Presence – You know how to lead by example, inspire your team, and bring out the best in those around you.
- Clear, Confident Communicator – Whether it\’s face-to-face with customers, presenting to your team, or writing a sharp email, your communication style is polished, personable, and professional.
- Brand Champion in the Making – You\’re passionate about product knowledge (don\’t worry, we\’ll train you!) and love sharing your expertise with customers and colleagues alike.
- Commercially Savvy – You understand the numbers, spot opportunities, and make smart decisions that drive performance and profit.
- Tech-Smart and Organised – Comfortable using Microsoft Office & Excel, you can stay on top of reports, stock, schedules, and everything in between.
- Self-Starter with Follow-Through – You spot what needs doing and make sure it gets done — no nudging required.
- People Person Through and Through – You’re confident working with a wide range of people, and treat everyone with genuine respect and warmth.
- Cool Under Pressure – You thrive in fast-paced environments and keep your cool, even when things get busy.
Perks & Practical Bits:
- Competitive Salary – We believe in rewarding talent and experience fairly.
- Generous Staff Discount – Enjoy a competitive personal discount across our full range of luxury products.
- Style, On Us – You\’ll receive a curated allocation of Fairfax & Favor pieces to wear as part of your uniform — because we want you to feel (and look) part of the brand.
- Exclusive Internal Benefits – From private perks to employee incentives, we offer a range of benefits designed to support and reward our team.
- Working Hours – This is a full-time role (37.5 hours per week), with shifts scheduled between Monday to Sunday between 09:15 – 17:15 on a fair rota basis. Flexibility is essential, and weekends will be part of the mix.
If you are interested, please send your CV and covering email/letter letting us know why you would like to join our team and your current employment status to:careers@fairfaxandfavor.com
Fairfax & Favor actively encourage and promote diversity, ensure all voices are heard and are committed to equal opportunities for all. Aiming to provide a positive, welcoming, and inclusive culture with ample team support and growth opportunities.
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Sales and Business Development
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Industries
Retail
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Luxury Retail Manager employer: FAIRFAX & FAVOR
Contact Detail:
FAIRFAX & FAVOR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Luxury Retail Manager
✨Tip Number 1
Familiarise yourself with Fairfax & Favor's brand values and product range. Understanding their luxury offerings and unique selling points will help you articulate your passion for the brand during interviews.
✨Tip Number 2
Network within the luxury retail sector. Attend industry events or connect with current employees on platforms like LinkedIn to gain insights into the company culture and expectations for the Retail Manager role.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully motivated teams in previous roles. Be ready to share specific examples of how you've driven sales and improved customer experiences.
✨Tip Number 4
Showcase your creativity by thinking of innovative ideas that could enhance the in-store experience at Fairfax & Favor. Presenting fresh concepts during your interview can set you apart from other candidates.
We think you need these skills to ace Luxury Retail Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant retail management experience and showcases your leadership skills. Use specific examples that demonstrate your ability to inspire teams and drive sales.
Craft a Compelling Cover Letter: In your cover letter, express your passion for luxury retail and explain why you want to work at Fairfax & Favor. Mention how your values align with the brand's mission and culture.
Showcase Your Communication Skills: Since clear communication is key in this role, ensure your application reflects your polished and professional communication style. Use concise language and check for any grammatical errors.
Highlight Your Customer-Centric Approach: Emphasise your commitment to exceptional customer experiences. Provide examples of how you've successfully managed customer feedback and turned challenges into opportunities in previous roles.
How to prepare for a job interview at FAIRFAX & FAVOR
✨Show Your Passion for Luxury Retail
Make sure to express your enthusiasm for luxury retail during the interview. Share specific examples of how you've contributed to creating exceptional customer experiences in previous roles, as this aligns perfectly with what Fairfax & Favor values.
✨Demonstrate Leadership Skills
Prepare to discuss your leadership style and how you motivate and develop your team. Use examples from your past experience where you successfully led a team to achieve sales targets or improved performance, showcasing your ability to inspire excellence.
✨Be Ready to Discuss Brand Knowledge
Familiarise yourself with Fairfax & Favor's products and brand ethos. Be prepared to discuss how you would champion the brand locally and engage customers with your product knowledge, as this is crucial for the role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle customer feedback. Think of examples where you turned challenges into opportunities, demonstrating your coolness under pressure and commitment to customer satisfaction.
