Customer Service Supervisor
Customer Service Supervisor

Customer Service Supervisor

Full-Time 36000 - 60000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead a team, manage job allocations, and oversee service operations.
  • Company: Join a leading manufacturer in the electrical energy market with over 30 years of experience.
  • Benefits: Enjoy a full-time role with opportunities for professional development and teamwork.
  • Why this job: Be part of a dynamic team in a vibrant location, making a real impact in the energy sector.
  • Qualifications: Experience in service engineering support and team leadership is essential.
  • Other info: Office-based role in Aberdeen; must be available five days a week.

The predicted salary is between 36000 - 60000 £ per year.

This range is provided by Insignis Talent. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Service Admin Manager

We are working with a renowned manufacturer in the electrical energy market, with 30+ years’ experience providing their products across UK, Europe and Middle East.

We are hiring for a brand new role, Service Admin Manager to join us in our Aberdeen HQ to coordinate and direct our Service Admin Team, responsible for assigning maintenance and repair jobs to our team of Service Engineers here in Sunny Scotland.

In this role, you will be responsible for;

  • Oversee 2 Service Administrators – providing support, guidance and development.
  • Job allocation to the Service Engineering Team
  • Coordination of local accommodation for assigned engineers
  • Filling, reporting and service invoicing
  • Raise and manage purchase orders for equipment and parts required for jobs
  • Management of order status, delivery status
  • Monthly reporting of service stats
  • Management of annual leave and timesheet submissions for Service Engineers
  • Manage approvals of purchase requisitions
  • Ad hoc duties as required

To be considered for this role, we are seeking;

  • Previous experience supporting service engineering department, managing parts orders.
  • Demonstrable experience of team leadership, management or in a supervisory role.
  • Competent use of Microsoft Suite – outlook, word, excel.
  • Knowledge of coordinating business accommodation and travel – beneficial.
  • Able to attend the office 5 days a week.

Wish to apply?

Please send a copy of your CV in application to Anna Curtis

Seniority level

  • Seniority level

    Mid-Senior level

Employment type

  • Employment type

    Full-time

Job function

  • Job function

    Administrative and Management

  • Industries

    Energy Technology and Oil and Gas

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Customer Service Supervisor employer: Insignis Talent

Join a leading manufacturer in the electrical energy market at our Aberdeen HQ, where we foster a supportive and collaborative work culture. As a Customer Service Supervisor, you will have the opportunity to lead a dedicated team, with ample room for professional growth and development. Enjoy the benefits of working in a vibrant location, with a focus on employee well-being and a commitment to excellence in service delivery.
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Contact Detail:

Insignis Talent Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Customer Service Supervisor

✨Tip Number 1

Familiarise yourself with the specific responsibilities of a Service Admin Manager. Understanding the nuances of job allocation, reporting, and team management will help you demonstrate your knowledge during interviews.

✨Tip Number 2

Highlight your previous experience in managing service engineering departments. Be ready to discuss specific examples where you successfully led a team or improved processes, as this will resonate well with the hiring managers.

✨Tip Number 3

Brush up on your Microsoft Suite skills, especially Excel, as it’s crucial for reporting and management tasks. Consider creating sample reports or spreadsheets to showcase your proficiency if asked during the interview.

✨Tip Number 4

Research the company’s background in the electrical energy market. Being knowledgeable about their products and services will not only impress your interviewers but also show your genuine interest in the role and the company.

We think you need these skills to ace Customer Service Supervisor

Team Leadership
Service Administration
Job Allocation
Microsoft Office Suite Proficiency
Reporting Skills
Purchase Order Management
Time Management
Communication Skills
Problem-Solving Skills
Attention to Detail
Customer Service Orientation
Coordination Skills
Adaptability
Experience in the Energy Sector

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in service administration and team leadership. Use specific examples that demonstrate your ability to manage parts orders and coordinate teams effectively.

Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities of the Customer Service Supervisor role. Mention your previous supervisory experience and how it aligns with the needs of the company.

Highlight Technical Skills: Emphasise your proficiency in Microsoft Suite, particularly Excel, as this is crucial for reporting and management tasks. Provide examples of how you've used these tools in past roles.

Showcase Relevant Experience: Include any experience you have with coordinating accommodation and travel for teams, as this is beneficial for the role. Detail how you managed logistics and supported service engineers in previous positions.

How to prepare for a job interview at Insignis Talent

✨Showcase Your Leadership Skills

As a Customer Service Supervisor, you'll need to demonstrate your ability to lead and support a team. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts, highlighting your leadership style.

✨Familiarise Yourself with the Company

Research the company’s history, values, and products in the electrical energy market. Understanding their operations will help you tailor your responses and show genuine interest during the interview.

✨Be Ready to Discuss Administrative Tasks

Since the role involves managing service admin tasks, be prepared to discuss your experience with administrative duties such as reporting, invoicing, and order management. Bring specific examples of how you've handled similar responsibilities in the past.

✨Demonstrate Your Technical Proficiency

The job requires competent use of Microsoft Suite. Be ready to discuss your proficiency with Outlook, Word, and Excel. You might even want to mention any specific projects where you used these tools effectively.

Customer Service Supervisor
Insignis Talent
I
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