Customer Advisor

Customer Advisor

Loughborough Part-Time No home office possible
B

At a Glance

  • Tasks: Become a home improvement expert, assisting customers with their projects and managing store displays.
  • Company: B&Q is dedicated to helping customers create homes they love with innovative ideas and tools.
  • Benefits: Enjoy flexible hours, competitive pay, wellness benefits, and an award-winning pension scheme.
  • Why this job: Join a diverse team where your contributions are valued and you can grow your skills.
  • Qualifications: No prior experience needed; just bring your enthusiasm for home improvement and teamwork.
  • Other info: Part-time role with shifts available across the week, including evenings and weekends.

B&Q Loughborough, England, United Kingdom

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B&Q Loughborough, England, United Kingdom

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Customer Advisor

Part Time – 15 hours per week (Full flexibility required)

Shifts available Monday – Sunday, 7.00am – 10.00pm

UK Notional hourly rate £ 12.71 per hour

B&Q Loughborough

We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Customer Advisor and you’ll be a big part of this.

Overview

Customer Advisor

Part Time – 15 hours per week (Full flexibility required)

3 Month Fixed Term Contract

Shifts available Monday – Sunday, 7.00am – 10.00pm

UK Notional hourly rate £ 12.71 per hour

B&Q Loughborough

We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Customer Advisor and you’ll be a big part of this.

What\’s the job?

Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great. You’ll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim.

What We Need

Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us. You’re friendly and outgoing, and you get a buzz from helping others. You’ll be happy to expand your skills by using new technology and learning new ways of working. You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.

What\’s in it for me?

As part of a great team, you’ll be valued for who you are.We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.

So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.

Seniority level

  • Seniority level

    Entry level

Employment type

  • Employment type

    Part-time

Job function

  • Job function

    Other

  • Industries

    Retail

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Customer Advisor employer: B&Q

B&Q Loughborough is an exceptional employer that values diversity and inclusion, ensuring every team member feels they belong. With a strong commitment to employee wellbeing, we offer a competitive salary alongside an award-winning pension scheme, generous holiday allowance, and various wellness benefits. Join us as a Customer Advisor and enjoy a supportive work culture that encourages personal growth and development in the vibrant retail environment of Loughborough.
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Contact Detail:

B&Q Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Customer Advisor

✨Tip Number 1

Familiarise yourself with B&Q's products and services. Understanding the range of home improvement items they offer will help you engage with customers more effectively and demonstrate your enthusiasm for the role.

✨Tip Number 2

Showcase your customer service skills during any interactions. Whether it's through networking or informal chats, emphasise your ability to connect with people and provide excellent service, as this is a key aspect of the Customer Advisor role.

✨Tip Number 3

Be prepared to discuss your flexibility in working hours. Since the role requires availability across various shifts, highlighting your willingness to work evenings, weekends, and bank holidays can set you apart from other candidates.

✨Tip Number 4

Demonstrate your passion for home improvement. Share any personal projects or experiences that reflect your interest in DIY and home enhancement, as this will resonate well with the values of B&Q and their commitment to helping customers.

We think you need these skills to ace Customer Advisor

Customer Service Skills
Communication Skills
Teamwork
Flexibility
Sales Skills
Problem-Solving Skills
Attention to Detail
Adaptability
Time Management
Basic Technical Skills
Product Knowledge
Interpersonal Skills
Positive Attitude
Learning Agility

Some tips for your application 🫡

Understand the Role: Read the job description carefully to understand what B&Q is looking for in a Customer Advisor. Highlight your customer service skills and any experience related to home improvement.

Tailor Your CV: Make sure your CV reflects your relevant experience and skills. Emphasise your ability to work in a team, your flexibility with shifts, and your eagerness to learn new things.

Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and home improvement. Mention specific examples of how you've helped customers in the past and why you want to work at B&Q.

Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A polished application shows attention to detail and professionalism.

How to prepare for a job interview at B&Q

✨Show Your Passion for Home Improvement

B&Q is all about helping customers improve their homes, so make sure to express your enthusiasm for home improvement during the interview. Share any personal projects or experiences that highlight your interest and knowledge in this area.

✨Demonstrate Excellent Customer Service Skills

As a Customer Advisor, providing great customer service is key. Prepare examples of how you've successfully helped customers in the past, whether in retail or other settings. Highlight your friendly and outgoing nature, as well as your ability to handle difficult situations.

✨Be Ready to Discuss Flexibility

This role requires full flexibility with shifts, including weekends and evenings. Be prepared to discuss your availability and willingness to adapt to the store's needs. Showing that you're a team player who can work around others' schedules will impress the interviewers.

✨Ask Thoughtful Questions

At the end of the interview, take the opportunity to ask questions about the team culture, training opportunities, or the types of products you'll be working with. This shows your genuine interest in the role and helps you determine if it's the right fit for you.

Customer Advisor
B&Q
B
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