At a Glance
- Tasks: Become a home improvement expert, assisting customers with their projects and managing store displays.
- Company: B&Q is dedicated to helping customers create homes they love with innovative ideas and tools.
- Benefits: Enjoy flexible hours, competitive pay, wellness benefits, and an award-winning pension scheme.
- Why this job: Join a diverse team where your contributions are valued and you can grow your skills.
- Qualifications: No prior experience needed; just bring your enthusiasm for home improvement and teamwork.
- Other info: Part-time role with shifts available across the week, including evenings and weekends.
B&Q Loughborough, England, United Kingdom
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B&Q Loughborough, England, United Kingdom
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Customer Advisor
Part Time – 15 hours per week (Full flexibility required)
Shifts available Monday – Sunday, 7.00am – 10.00pm
UK Notional hourly rate £ 12.71 per hour
B&Q Loughborough
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Customer Advisor and you’ll be a big part of this.
Overview
Customer Advisor
Part Time – 15 hours per week (Full flexibility required)
3 Month Fixed Term Contract
Shifts available Monday – Sunday, 7.00am – 10.00pm
UK Notional hourly rate £ 12.71 per hour
B&Q Loughborough
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Customer Advisor and you’ll be a big part of this.
What\’s the job?
Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great. You’ll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim.
What We Need
Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us. You’re friendly and outgoing, and you get a buzz from helping others. You’ll be happy to expand your skills by using new technology and learning new ways of working. You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
What\’s in it for me?
As part of a great team, you’ll be valued for who you are.We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Part-time
Job function
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Job function
Other
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Industries
Retail
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Customer Advisor employer: B&Q
Contact Detail:
B&Q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Familiarise yourself with B&Q's products and services. Understanding the range of home improvement items they offer will help you engage with customers more effectively and demonstrate your enthusiasm for the role.
✨Tip Number 2
Showcase your customer service skills during any interactions. Whether it's through networking or informal chats, emphasise your ability to connect with people and provide excellent service, as this is a key aspect of the Customer Advisor role.
✨Tip Number 3
Be prepared to discuss your flexibility in working hours. Since the role requires availability across various shifts, highlighting your willingness to work evenings, weekends, and bank holidays can set you apart from other candidates.
✨Tip Number 4
Demonstrate your passion for home improvement. Share any personal projects or experiences that reflect your interest in DIY and home enhancement, as this will resonate well with the values of B&Q and their commitment to helping customers.
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what B&Q is looking for in a Customer Advisor. Highlight your customer service skills and any experience related to home improvement.
Tailor Your CV: Make sure your CV reflects your relevant experience and skills. Emphasise your ability to work in a team, your flexibility with shifts, and your eagerness to learn new things.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and home improvement. Mention specific examples of how you've helped customers in the past and why you want to work at B&Q.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A polished application shows attention to detail and professionalism.
How to prepare for a job interview at B&Q
✨Show Your Passion for Home Improvement
B&Q is all about helping customers improve their homes, so make sure to express your enthusiasm for home improvement during the interview. Share any personal projects or experiences that highlight your interest and knowledge in this area.
✨Demonstrate Excellent Customer Service Skills
As a Customer Advisor, providing great customer service is key. Prepare examples of how you've successfully helped customers in the past, whether in retail or other settings. Highlight your friendly and outgoing nature, as well as your ability to handle difficult situations.
✨Be Ready to Discuss Flexibility
This role requires full flexibility with shifts, including weekends and evenings. Be prepared to discuss your availability and willingness to adapt to the store's needs. Showing that you're a team player who can work around others' schedules will impress the interviewers.
✨Ask Thoughtful Questions
At the end of the interview, take the opportunity to ask questions about the team culture, training opportunities, or the types of products you'll be working with. This shows your genuine interest in the role and helps you determine if it's the right fit for you.