Relief House Manager

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Do you take pride in delivering excellent customer service?

Do you get satisfaction from a role that involves multi-tasking and finding solutions?

Do you enjoy organising and facilitating social events?

McCarthy Stone are looking for Relief House Managers to join the team to cover ad hoc shifts at some of our development across Bristol and the surrounding areas.

Hours: Flexible hours to be agreed with Operations Manager

Hourly rate: £13.77 per hour

Mileage will be paid.

Benefits:

• Group personal pension
• Life assurance
• Medical screening
• Full induction and training
• Excellent career progression
• Work in the most beautiful surroundings

About The Role Of a Relief House Manager

We are seeking a customer‑centric House Manager to exemplify the high‑quality customer standards that we are renowned for. A House Manager is a diverse role encompassing front of house management, facilities, event coordination and customer service.

Relief House Manager Duties

• Helping Homeowners settle into their new home.
• Providing a professional front of house service and welcoming all visitors in a friendly manner.
• Being available to all Homeowners to offer help, support and advice as necessary.
• Promoting good communications between the Homeowners and their families, and our partners and suppliers who provide support and other services.
• Managing the development, gardens and grounds in an efficient and effective manner such that a safe, secure, well‑maintained and pleasant environment is provided for our Homeowners.
• Dealing with emergency situations as they arise in a professional way.
• Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.

The Successful Candidate Will Have The Following Key Competencies

• Excellent communication skills with a real “can do” attitude.
• Extensive experience in a professional customer service‑oriented position.
• A professional approach with high quality standards.
• Reliability and flexibility to deal with out of hour’s calls and emergencies on the development.
• Thrives in a busy and varied role where every day will be different.
• Resilience and effective problem‑solving skills.
• Awareness of basic Health and Safety will be a distinct advantage.
• Good level of computer literacy including Microsoft Word and Outlook.
• Previous/current work‑based first aid qualifications will be an advantage.

Could this role be the perfect job for you?

Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date.

McCarthy Stone is officially recognised as a ‘Great Place to Work!’ We celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background.

About Us

As the UK’s leading developer and manager of retirement communities, we provide high‑quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people.

We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain.

We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list!

Seniority level

Entry level

Employment type

Full‑time

Job function

Management and Manufacturing

Industries

Construction

Referral increase your chances of interviewing at McCarthy Stone by 2x