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- Tasks: Help customers plan and enjoy their perfect ski trips with expert advice and support.
- Company: WeSki is revolutionising ski trip bookings, making it easy and affordable for everyone.
- Benefits: Enjoy remote work flexibility, a dynamic team environment, and opportunities for growth.
- Why this job: Join a passionate team in a rapidly growing industry and make a real impact on customer experiences.
- Qualifications: 3+ years in customer service and 2+ years in travel are essential; CRM experience is a plus.
- Other info: This is a full-time remote role with a rotating shift schedule, including weekends.
The predicted salary is between 28800 - 43200 £ per year.
Join to apply for the Customer Service Representative – UK role at WeSki
Join to apply for the Customer Service Representative – UK role at WeSki
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Who we are:
WeSki’s vision is to make it easy for skiers across the globe to book and enjoy their ideal ski trip at the best possible price. As the ultimate ski trip booking platform, WeSki enables everyone to design and book their ideal adventure in just a few clicks – quickly, seamlessly, and affordably. In an $80 billion industry that has remained largely traditional, this opens up a massive opportunity to redefine ski trips for modern consumers.
Who we are:
WeSki’s vision is to make it easy for skiers across the globe to book and enjoy their ideal ski trip at the best possible price. As the ultimate ski trip booking platform, WeSki enables everyone to design and book their ideal adventure in just a few clicks – quickly, seamlessly, and affordably. In an $80 billion industry that has remained largely traditional, this opens up a massive opportunity to redefine ski trips for modern consumers.
WeSki’s technology compares millions of combinations of flights, accommodation, transfers, passes, gear, and lessons instantly, saving hours of planning. Each trip is fully customisable, giving customers the flexibility of building it themselves, but with the expert protection and support of a holiday provider.
With all trip components automatically linked, customers can relax and enjoy their holiday knowing that all the logistics are taken care of – alongside 24/7 customer service whilst they’re away.
WeSki is an innovative, passionate and fast moving company – we partner with over 270 ski resorts (and counting) across 19 countries and have already sold over 100,000 ski holiday packages to skiers worldwide. We are in a rapid growth mode whilst maintaining profitability, making our business and product opportunities (and challenges) all the more exciting.
Role Overview:
- Take ownership of client\’s onboarding, professional services, and consulting to ensure a unique customer experience.
- Serve as the main point of contact for our customers throughout their journey at WeSki;
- Pre-booking advice on where and how to book a ski trip.
- Post-booking support according to customers’ needs.
- Support during the trip to give a great customer experience.
- Represent the voice of the customer and influence product development roadmap.
- Liaise between WeSki customers and WeSki suppliers for requests, complaints, and updates
- Requires the ability to work independently while receiving support from a broader team.
- This is a full-time remote position with a rotating shift work schedule, including weekends and evenings.
- This position is for a contract of up to 7 months, with an option for renewal.
Requirements:
- 3+ years of experience in customer service – must
- 2+ Experience in travel – must
- Experience working with support and CRM systems, preferably the following platforms: Hubspot, Front, Zendesk and Intercom – advantage.
- Preferably In-Resort team experience – advantage
- Excellent written and verbal communication skills.
- Strong technical skills and self-learning ability to understand multi-platform systems.
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Other
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Industries
Software Development
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Customer Service Representative - UK employer: WeSki
Contact Detail:
WeSki Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - UK
✨Tip Number 1
Familiarise yourself with WeSki's platform and services. Understanding how their technology works and the unique offerings they provide will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight your customer service experience, especially in travel. Be prepared to share specific examples of how you've handled customer inquiries or complaints, as this will showcase your ability to thrive in a fast-paced environment like WeSki.
✨Tip Number 3
Research common customer service scenarios related to travel and ski trips. Being able to discuss potential challenges and solutions during your interview will show that you're proactive and ready to tackle the role head-on.
✨Tip Number 4
Network with current or former employees of WeSki if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out as a candidate.
We think you need these skills to ace Customer Service Representative - UK
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Service Representative at WeSki. Highlight your relevant experience in customer service and travel, as these are key requirements.
Tailor Your CV: Customise your CV to reflect your experience in customer service and any relevant travel industry roles. Use specific examples that demonstrate your ability to provide excellent customer support and handle inquiries effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and the travel industry. Mention how your skills align with WeSki's mission to enhance the ski trip booking experience for customers.
Showcase Communication Skills: Since excellent written and verbal communication skills are essential for this role, ensure your application is free from errors and clearly conveys your message. Consider including examples of how you've successfully communicated with customers in previous roles.
How to prepare for a job interview at WeSki
✨Know the Company Inside Out
Before your interview, make sure to research WeSki thoroughly. Understand their vision, the technology they use, and their unique selling points in the ski trip booking industry. This will help you demonstrate your genuine interest and align your answers with their goals.
✨Showcase Your Customer Service Skills
As a Customer Service Representative, your ability to handle customer queries effectively is crucial. Prepare examples from your past experiences that highlight your problem-solving skills, empathy, and ability to manage difficult situations. Be ready to discuss how you can enhance the customer experience at WeSki.
✨Familiarise Yourself with Relevant Tools
Since the role involves using CRM systems like Hubspot, Front, Zendesk, and Intercom, it’s beneficial to have a basic understanding of these platforms. If you have experience with any of them, be sure to mention it during the interview, as it shows you’re prepared and tech-savvy.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your customer service approach. Think about how you would handle specific situations, such as a customer complaint or a last-minute booking change. Practising these scenarios will help you articulate your thought process clearly during the interview.
