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For Companies At a Glance
- Tasks: Serve customers with a smile, assist with sales, and keep the store tidy.
- Company: Join a vibrant brand that values style, positivity, and inclusivity.
- Benefits: Enjoy 25 days holiday, discounts, and access to wellness resources from day one.
- Why this job: Be part of a fun team that prioritises customer experience and personal growth.
- Qualifications: Customer service experience is a plus, but a positive attitude is key!
- Other info: Flexible hours perfect for students; apply now to join our community!
Who are we?
For over 30 years, we ve travelled, we ve laughed, we ve grown. We believe life is for living and more fun with those we love. Our purpose is to bring style and positivity to our customers lives through the clothes we make, the things we do and the values we have. We are Made for Life.
Equality and inclusion isn t an aspiration but the standard. We promote and drive equality within our workforce to ignite an inclusive foundation for us all to build from and truly connect with our customers, colleagues and communities alike. You play a key part in creating an environment free from prejudice, racism, sexism, harassment, bullying and any other form of marginalisation in our work places.
Role Overview
You put the customer at the heart of everything that you do, as the face of our business, greeting and serving our customers in a friendly, enthusiastic and professional manner. You are genuinely attentive and interested in our customers needs and will have the opportunity to learn all about our lovely products to ensure you can be as helpful as possible.
Role Responsibilities
- To both greet and thank customers along with wishing them a fond farewell in a warm and friendly manner, ensuring they have had a memorable experience with us
- Provide exceptional service at all times utilising your knowledge to help our customers find the best products to suit them for in-store and multi-channel sales
- Efficient and attentive service at the tills processing sales, orders and refunds
- Processing deliveries and helping to get all of the replenishment and new stock onto the shop floor
- General housekeeping and tidying of the shop floor and back of house
- Keeping up to date with company activity and promotions
- Supporting floor moves, sale set ups and launches
- To abide by all FatFace policies and procedures
- Ensure GDPR procedures are adhered to at all times
Competencies
- To deliver excellent customer service standards focussing on customer needs and satisfaction
- Passionate commitment and enthusiasm for the FatFace brand, exhibiting our brand vision and values through everything you do
- Align self to companies social and environmental mission and champion any actions that you can directly impact at all times
- Proactively provide a personal, genuine and authentic approach
- Acting with integrity, demonstrates a passion for, interest in and understanding of others
- Values and respects the team at all levels, getting on well with everyone around you
- Play an active and positive part in the team by embracing every opportunity to be a part of what s going on
- Ability to enhance relationships with appropriate use of humour and tailoring your approach for each individual interaction
- Proactively offer customer alternative ways to buy across our whole multichannel proposition
- Proactively deliver on all operational standards to maintain expected requirements across all core components including handling deliveries, VM, health and safety, general housekeeping and stock replenishment
Experience
- Experience in a customer service environment is desirable but not essential
- Excellent interpersonal and communication skills
- Positive can-do attitude
- Ability to work productively in a high-pressure environment
- Confidence in taking the initiative and working under own direction at times
- Team player
- Great time management
Benefits of working with us
- 25 days holiday plus bank holidays
- Generous monthly discount allowance
- Perkbox our online platform to use from day one (this includes amazing online discounts, home workouts, wellbeing content, popular brand discounts e.c.t)
- THRIVE Our learning management system- access from day one with 1000 s of pieces of learning
- Dental Insurance (employee funded)
- Pension scheme
- EAP support around the clock- UNUM/Retail Trust/ Fashion Textiles Support
- Sick pay allowances
- Sabbatical leave in line with service
- Enhanced Family Friendly polices i.e. Maternity Leave
- Refer a friend scheme
If this sounds like the opportunity for you then apply today #J-18808-Ljbffr
Bracknell Store Crew (Temporary, Part-Time) employer: Fatface
Contact Detail:
Fatface Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bracknell Store Crew (Temporary, Part-Time)
✨Tip Number 1
Familiarise yourself with the FatFace brand and its values. Understanding their commitment to equality and inclusion will help you connect with the team and demonstrate your alignment with their mission during any interactions.
✨Tip Number 2
Showcase your customer service skills in any conversations you have. Be prepared to share examples of how you've provided exceptional service in the past, as this role is all about creating memorable experiences for customers.
✨Tip Number 3
Be enthusiastic and positive when engaging with the team or during interviews. A can-do attitude is essential for this role, so let your passion for helping others shine through in every interaction.
✨Tip Number 4
Prepare to discuss how you can contribute to a positive team environment. Think of ways you've collaborated with others in the past and be ready to share how you can bring that same energy to the FatFace team.
We think you need these skills to ace Bracknell Store Crew (Temporary, Part-Time)
Some tips for your application 🫡
Understand the Company Culture: Familiarise yourself with FatFace's values and mission. Highlight your alignment with their commitment to equality, inclusion, and customer service in your application.
Tailor Your CV: Make sure your CV reflects relevant experience, especially in customer service. Emphasise any roles where you demonstrated a positive attitude, teamwork, and effective communication skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the brand. Mention specific examples of how you've provided excellent customer service in the past and how you can contribute to creating a welcoming environment.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Fatface
✨Show Your Enthusiasm for Customer Service
Make sure to express your passion for providing excellent customer service during the interview. Share examples of how you've gone above and beyond for customers in the past, as this role is all about creating memorable experiences.
✨Familiarise Yourself with the Brand
Before the interview, take some time to learn about the FatFace brand, its values, and its products. Being knowledgeable about what they offer will show your genuine interest and help you connect better with the interviewers.
✨Demonstrate Team Spirit
This role requires a strong team player. Be prepared to discuss how you've collaborated with others in previous jobs or projects. Highlight any experiences where you contributed positively to a team environment.
✨Prepare for Situational Questions
Expect questions that assess how you would handle specific situations, especially related to customer interactions. Think of scenarios where you successfully resolved issues or provided exceptional service, and be ready to share those stories.
