Care Co-ordinator

Care Co-ordinator

Dundee Full-Time 28800 - 43200 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Coordinate care services, manage schedules, and ensure client needs are met daily.
  • Company: Prestige Nursing & Care has been a leader in home care for 80 years, with over 30 offices across the UK.
  • Benefits: Enjoy a supportive environment, flexible working culture, and opportunities for personal growth.
  • Why this job: Make a real difference in people's lives while developing your skills in a dynamic team.
  • Qualifications: Experience in care management, strong communication skills, and a passion for excellence are essential.
  • Other info: This role may require travel to other branches and includes weekend on-call duties.

The predicted salary is between 28800 - 43200 £ per year.

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Job title: Care Co-ordinator

Location: Dundee

Salary: £23,692.30 per annum

Hours: Monday to Friday 9 – 5 plus On Call requirements

We want to make life better for more people. If you are as passionate about quality as we are and you want a role where your skills will make a real difference, this is a great opportunity. You can help us to grow and develop in an exciting business that puts people front and centre of everything we do.

Prestige Nursing & Care has provided home care for 80 years, and we have over 30 local offices in England and Scotland. Our aim is to lead the care industry by providing high quality, personalised and specialist services to our clients.

We offer a supportive working environment with lots of potential for learning and development and a friendly, agile, and flexible working culture.

We are looking for a dynamic and independent professional with solid care experience and a flexible, enthusiastic, and can-do attitude to join the Dundee Branch as a Care Co-Ordinator

The role of Care Planner is always to promote Prestige Nursing & Care as well as ensuring that the utilisation of nursing and care resources is both maximised and aligned with client requirements within defined quality, compliance, and safety standards.

The Success Of This Role Will Be Measured By

  • Effective shift rostering including forward planning resulting in all clients having suitably allocated frontline support
  • Identifying business growth opportunities
  • Forming strong relationships with the frontline colleagues
  • Business KPI\’s met.

Key relationships – Internal contacts: Fellow carer colleagues, Fellow Field Care Supervisors, Care Planner and Branch Manager, External contacts: External clients and service providers, potential new clients, and case management individuals/teams.

Main Responsibilities

  • Ensuring that all client visits are covered on a daily basis
  • Organise Quality Visits for the Field Care Supervisors & Field Care Managers
  • Liaise with Branch Nurses to support the assessments, training, and competencies of Complex Packages
  • Provide excellent customer service levels to internal and external users of the business
  • Ability to liaise with a variety of healthcare professionals, social workers, and case managers
  • Ensure compliance with all office systems and procedures
  • Take ownership of area and work in collaboration with the other care planners to ensure care is covered
  • Communicate with our frontline colleagues regarding changes relating to client\’s needs
  • Maintaining great relationships with existing clients and colleagues
  • Identify new business opportunities to support growth with the Branch Manager
  • Work in cooperation with members of multi-disciplinary health teams so as to maximise opportunities for clients
  • Ensure the effective placement of frontline colleagues to meet client needs
  • Prepare ad hoc reports as and when required
  • Undertake the on-call rota and provide 1:4 weekend cover

The role is branch based but may require some travel to other branches/sites to meet the needs of the business.

General Responsibilities

  • Support with the day-to-day responsibilities of the team when required
  • Be a champion for internal customer service
  • Do any other reasonable things your manager needs you to do.

Key Attributes/Knowledge/Skills/Experience

  • Confident in promoting the branch
  • Self-motivated
  • Computer literate
  • A passion for managing and driving excellence
  • Excellent organisational skills
  • Understands target setting and performance
  • The role requires a pro-active response to building key relationships
  • Ability to manage change
  • A commitment to equal opportunities and diversity.

Accountabilities

  • Experience of Supervising/Managing others
  • Smart and professional appearance
  • Due to the geographic area covered, holding a valid UK driving licence and access to a car is desirable
  • Articulate with the ability to put across ideas succinctly and clearly (good communication skills)
  • Excellent assessment skills
  • Ability to work on own initiative – self-starter, able to prioritise tasks and manage time effectively.
  • Good team player
  • Willingness to embrace change.

Person Specification

  • Understanding the market sector and services/products that Prestige Nursing & Care provides
  • Willingness to learn
  • Committed to delivering the service to the highest standard, ensuring compliance
  • Excellent communication and presentation skills
  • Effective time management and organisational skills.

Competencies and behaviours

– Communicating effectively

– Building successful relationships

– Driving for results

– Exhibiting an empathetic approach

– Self-assurance.

In line with CQC & Care Inspectorate regulations, we require and will undertake enhanced DBS/PVG, right to work, reference and employment history checks in line with Government guidelines for this role and safer recruitment best practice. You may be asked to provide your employment details through HMRC.

Whilst we endeavour to keep the recruitment process as short as possible, due to the nature of these important checks there may be extension to timelines.

As a private provider of home care in the UK, Prestige Nursing & Care is not affiliated to the NHS, as such we are unable to sponsor or take over sponsorship of any employment visa at this time.

All our clients are equally entitled to have their needs met in a safe, fair and balanced way. Prestige Nursing & Care colleagues are responsible for promoting equal opportunities for all and for challenging any behaviour or practice which discriminates against any client or colleague on the grounds of race, religion, disability, age, gender, sexual orientation, identity or any other perceived difference.

We reserve the right to close this position early.

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Seniority level

  • Seniority level

    Entry level

Employment type

  • Employment type

    Full-time

Job function

  • Job function

    Other

  • Industries

    Hospitals and Health Care

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Care Co-ordinator employer: Prestige Nursing & Care

Prestige Nursing & Care is an exceptional employer that prioritises the well-being of both its clients and employees. With a strong commitment to quality care, a supportive work environment, and ample opportunities for professional development, our Dundee branch fosters a culture of collaboration and flexibility. Join us to make a meaningful impact in the lives of others while enjoying a rewarding career in the healthcare sector.
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Contact Detail:

Prestige Nursing & Care Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Care Co-ordinator

✨Tip Number 1

Familiarise yourself with the services provided by Prestige Nursing & Care. Understanding their approach to personalised care will help you demonstrate your alignment with their values during any discussions.

✨Tip Number 2

Network with current or former employees of Prestige Nursing & Care. They can provide valuable insights into the company culture and expectations, which can be beneficial when preparing for interviews.

✨Tip Number 3

Highlight your experience in managing care resources and building relationships with healthcare professionals. Be ready to discuss specific examples that showcase your ability to meet client needs effectively.

✨Tip Number 4

Prepare to discuss how you would handle challenges in care coordination. Think about scenarios where you successfully managed change or improved service delivery, as this will demonstrate your proactive approach.

We think you need these skills to ace Care Co-ordinator

Excellent Communication Skills
Organisational Skills
Customer Service Skills
Relationship Building
Time Management
Problem-Solving Skills
Ability to Work Independently
Team Collaboration
Flexibility and Adaptability
Knowledge of Care Standards and Compliance
Experience in Supervising or Managing Others
Proactive Approach to Change
Assessment Skills
Understanding of Healthcare Services
Driving Licence and Access to a Car

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in care coordination and management. Emphasise your organisational skills, ability to build relationships, and any previous supervisory roles you've held.

Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for quality care and your understanding of the role. Mention specific examples of how you've successfully managed care resources or improved client satisfaction in past positions.

Highlight Key Skills: In your application, focus on key attributes such as excellent communication, time management, and the ability to work independently. These are crucial for the Care Co-ordinator role and should be evident in your application.

Showcase Your Commitment: Demonstrate your commitment to delivering high-quality care by mentioning any relevant training, certifications, or experiences that align with Prestige Nursing & Care's values and mission.

How to prepare for a job interview at Prestige Nursing & Care

✨Show Your Passion for Care

Make sure to express your genuine passion for providing high-quality care. Share personal experiences or stories that highlight your commitment to making a difference in people's lives, as this aligns with the company's mission.

✨Demonstrate Strong Communication Skills

Since the role involves liaising with various healthcare professionals and clients, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially in challenging situations.

✨Highlight Organisational Abilities

The Care Co-ordinator role requires excellent organisational skills. Be ready to discuss how you manage your time and prioritise tasks, perhaps by sharing specific instances where your organisational skills led to successful outcomes.

✨Prepare for Scenario-Based Questions

Expect questions that assess your problem-solving abilities and how you handle change. Think of scenarios from your previous experience where you had to adapt quickly or resolve conflicts, and be prepared to discuss these in detail.

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