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- Tasks: Lead and inspire a team to deliver exceptional hospitality experiences.
- Company: BaxterStorey creates beautiful spaces and exciting menus for clients across various locations.
- Benefits: Enjoy 35 days holiday, free meals, enhanced maternity leave, and discounts on high street shops.
- Why this job: Join a supportive, inclusive environment that values growth, creativity, and work-life balance.
- Qualifications: Previous experience in operations management and a passion for food and customer service required.
- Other info: We celebrate diversity and encourage applications from all backgrounds.
The predicted salary is between 40000 - 60000 £ per year.
Join to apply for the Operations Manager role at BaxterStorey
Join to apply for the Operations Manager role at BaxterStorey
Direct message the job poster from BaxterStorey
Head of Resourcing @ BaxterStorey | Driving High-Quality Talent Acquisition
Operations Manager
Location: Based in Broughton with travel to Newport, Bristol, Portsmouth and Stevenage
Salary: £50,000 per annum plus car / car allowance
- 35 Days holiday including bank holidays
- Plus your birthday off
- 24 weeks enhanced maternity leave
- Secondary carer leave
- Wedding/commitment day leave
- Free meals on shift
- Bespoke training and development opportunities
- Apprenticeships opportunities for all experience levels
- Pension and life insurance
- Discounts available on our Perkbox app; high street shops, holidays & cinema
- Access to employee assistance programme
- Cycle to work scheme
Do you have a passion for leading the way in providing genuine hospitality and impeccable service? Can you motivate a team? Are you friendly, professional and efficient? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a Operations Manager who motivates their team to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.
We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.
If you are a Operations Manager who thrives on delivering extraordinary experiences, and loves to inspire a harmonious and collaborative team, we would love to hear from you!
Job Description
- Lead, inspire, collaborate and support your direct reports to deliver consistently exceptional standards
- Working with regional operations managers within this piece of business
- Flexible to travel to the other 4 sites when required.
- Build positive, credible and collaborative relationships & communication methods with clients and other key stakeholders in the business
- Continually look to develop your team through mentoring, training, recognition, and empowerment
- Create a culture of excellence with your team, continually striving to push the boundaries of brilliance through natural caring service, obsessive food standards and innovation
- Achieve business critical KPI\’s including Health and Safety, Sustainability, Financial and Governance
Qualifications
- Previous experience as an Operations Manager
- Recent background within a group or operational role within contract catering
- Have a contagious passion for food and customer service
- You draw satisfaction from managing, training, and supporting a team
- Financially astute, you are very analytical and know how to create and maintain budgets and drive commercial performance
- Excellent delegation and influencing skills
- Ability to prioritise multiple projects in a fast-paced, multi-faceted, creative environment and able to work well under pressure
- Meticulous organisational abilities; high attention to detail
- Concise and effective verbal and written communication
- Ability to adapt to challenges and opportunities with a solution-oriented perspective
- Excellent strategic thinking and critical reasoning skills
- Works according to the BaxterStorey core values
Additional Information
For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.
We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.
Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.
Join us, and be part of the food revolution!
BaxterStorey Values:
ALWAYS VISIONARY
We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.
WHOLEHEARTEDLY POSITIVE
We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.
CREATIVELY COLLABORATIVE
We embrace our differences to push creativity and we work together to be better.
FOREVER CONSCIOUS
We work together as a team to lead by example, protecting the planet and supporting local communities.
Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.
We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.
BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.
Join us and bring your unique perspective to our team.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Other and Management
-
Industries
Food and Beverage Services, Food and Beverage Retail, and Hospitality
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Operations Manager employer: BaxterStorey
Contact Detail:
BaxterStorey Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Familiarise yourself with BaxterStorey's core values and mission. When you understand what they stand for, you can tailor your conversations and demonstrate how your personal values align with theirs during interviews or networking opportunities.
✨Tip Number 2
Network within the hospitality industry, especially with professionals who have experience in contract catering. Attend industry events or join relevant online forums to connect with potential colleagues or mentors who can provide insights into the role and company culture.
✨Tip Number 3
Prepare to discuss specific examples of how you've led teams to achieve exceptional service standards. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing your leadership skills and ability to motivate others.
✨Tip Number 4
Research the latest trends in the hospitality industry, particularly in food service and customer experience. Being knowledgeable about current innovations will not only impress your interviewers but also show that you're passionate about driving excellence in your role.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as an Operations Manager, particularly in the hospitality or contract catering sectors. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your ability to lead and inspire teams. Mention specific examples of how you've achieved business-critical KPIs in previous roles.
Highlight Leadership Skills: In your application, emphasise your leadership and mentoring abilities. Provide examples of how you've developed teams and created a culture of excellence in past positions.
Showcase Problem-Solving Abilities: Demonstrate your strategic thinking and critical reasoning skills by including examples of challenges you've faced in previous roles and how you successfully navigated them.
How to prepare for a job interview at BaxterStorey
✨Show Your Passion for Hospitality
Make sure to express your genuine passion for the hospitality industry during the interview. Share specific examples of how you've gone above and beyond to create exceptional experiences for customers in your previous roles.
✨Demonstrate Leadership Skills
As an Operations Manager, you'll need to inspire and lead a team. Prepare to discuss your leadership style and provide examples of how you've successfully motivated and developed your team in the past.
✨Highlight Your Analytical Abilities
Since the role requires financial acumen, be ready to talk about your experience with budgeting and driving commercial performance. Bring examples of how you've used data to make informed decisions that positively impacted your previous employers.
✨Emphasise Adaptability and Problem-Solving
The hospitality environment can be fast-paced and unpredictable. Be prepared to share instances where you've successfully adapted to challenges or found innovative solutions to problems, showcasing your ability to thrive under pressure.
