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For Companies At a Glance
- Tasks: Support clients by processing bookings and managing shipments efficiently.
- Company: Join Kuehne+Nagel, a global leader in logistics making a real-world impact.
- Benefits: Enjoy discounts, a pension plan, and 24/7 access to health and legal support.
- Why this job: Be part of a team that ensures vital deliveries and contributes to global well-being.
- Qualifications: Excellent customer service skills and strong attention to detail are essential.
- Other info: We value diversity and are a forces-friendly employer.
The predicted salary is between 28800 - 43200 £ per year.
It\’s more than a job
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
Challenge your talent and come onboard to live an extraordinary experience. Are you ready to ignite the future of logistics together? We are looking for a Customer Service Specialist for our office in East Midlands Gateway. Our aim is to ensure sustainable profitability and to create a business environment which enables our employees to prosper. With our diverse service portfolio, we will continue to provide innovative solutions to the market through our customer focus and proximity. Our continued dedication to quality and operational excellence will enable us to exceed customer expectations
How you create impact
- Efficiently process bookings from clients and overseas agents on to the system.
- Provide operational support for the Freight Account Managers when required.
- Liaise with all relevant parties throughout the shipment to organise the movement of goods
- Deal with any issues that may arise during a shipment and ensure the client and/or Freight Account Manager is updated
- Process sales and purchase invoices of the branch
- Working at all times to enable and develop a team culture
- Completing any reasonable task requested of you by your supervisor/manager in a timely manner.
- When deemed necessary, aiding in the completion of other departmental work to ensure efficiency and effectiveness of the department as a whole to ensure customer service, internal or external, is continually maintained
What we would like you to bring
- Excellent Customer Service skills
- Have a strong attention to detail and accuracy
- Strong communication and interpersonal skills
- Strong organisational skills with the ability to manage conflicting priorities
What\’s in it for you
If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Sterling a Kuehne + Nagel company, pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition and its own wellbeing center. We care for our colleagues (and their immediate family) with our employee assistance program providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognize the skills, expertise and value service leavers bring to our organization.
Who we are
Logistics shapes everyday life – from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
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Customer Service Specialist employer: Kuehne + Nagel AS
Contact Detail:
Kuehne + Nagel AS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist
✨Tip Number 1
Familiarise yourself with the logistics industry, especially freight operations. Understanding key terms and processes will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully handled challenging situations in the past. This will highlight your problem-solving abilities and your commitment to maintaining high customer satisfaction.
✨Tip Number 3
Network with current or former employees of Kuehne+Nagel on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage during your application process.
✨Tip Number 4
Prepare to discuss how you manage conflicting priorities and stay organised. The role requires strong organisational skills, so having a few strategies or tools you use to keep track of tasks will impress your interviewers.
We think you need these skills to ace Customer Service Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service skills and experience. Use specific examples that demonstrate your attention to detail, strong communication abilities, and organisational skills.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention how your skills align with the job description and express your passion for logistics and customer service.
Showcase Relevant Experience: In your application, emphasise any previous roles where you dealt with clients or managed conflicting priorities. This will show that you have the necessary experience to handle the responsibilities of a Customer Service Specialist.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in customer service roles.
How to prepare for a job interview at Kuehne + Nagel AS
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer service, be prepared to share specific examples of how you've successfully handled customer inquiries or resolved issues in the past. Highlight your ability to empathise with customers and provide effective solutions.
✨Demonstrate Attention to Detail
Given the importance of accuracy in processing bookings and invoices, discuss instances where your attention to detail has made a significant impact. This could include avoiding errors in documentation or ensuring timely updates during shipments.
✨Communicate Clearly and Effectively
Strong communication skills are essential for this position. Practice articulating your thoughts clearly and concisely. Be ready to explain how you would liaise with various parties involved in the shipment process to ensure smooth operations.
✨Prepare for Conflict Management Scenarios
Be ready to discuss how you would handle potential conflicts or issues that may arise during shipments. Think of examples from your past experiences where you successfully navigated challenges and kept all parties informed.
