At a Glance
- Tasks: Engage with customers, handle transactions, and promote services in a friendly environment.
- Company: Join a successful co-operative with over 160 years of community focus and growth.
- Benefits: Enjoy up to 30 days annual leave, pension contributions, bonuses, and free refreshments.
- Why this job: Make a real difference in your community while developing valuable skills and career opportunities.
- Qualifications: Strong communication skills and a passion for customer service; experience is a plus but not essential.
- Other info: Flexible training hours required; we support inclusivity in our recruitment process.
The predicted salary is between 20000 - 30000 £ per year.
About the role:
Working in a post office is not just about selling stamps, our branches provide a wide range of valued services to their local communities. From posting options for everything they need to send, to helping them get ready for their holidays with currency exchange and travel insurance and so much more, we’re here for our customers to help them get things done!
As a Post Office Counter Clerk, you’ll be at the forefront of this valued service. Greeting your customers and making sure they receive a friendly, easy, and personalised service that they’ll remember and keep coming back for. In this role you will also:
- Build and develop sales by keeping customers informed of the latest products and services that we offer.
- Maximise selling opportunities to ensure that your branch exceeds its targets.
- Deliver the valued services that our customers expect, such as handling letters and parcels, bill payments, passport applications and car tax.
- Ensure any cash handling and administration duties are completed accurately and effectively whilst adhering to any security measures that may be in place.
About You
Are you an enthusiastic people person with strong communication skills and a passion for customer service? Whether you have previous experience in a post office or in customer service setting, we want to hear from you! Due to the fast-paced environment within our Post Offices, you will need to be able to work under pressure in busy periods alongside your close-knit team. You’ll also need to show us:
- An approachable and friendly manner with fantastic customer service skills to serve your local community and keep them returning for more.
- Akeen eye for detail to accurately record information whilst maintaining confidentiality.
- A sales-focused approach to your work, selling effectively with the desire to meet and exceedtargets.
Benefits:
This is a great opportunity to develop your Post Office career and make a difference to the lives of our communities.In addition to working for a growing co-operative business, we offer our colleagues fantastic benefits, including:
- Up to 30 days annual leave (pro-rata) including bank holidays
- Pension scheme (with up to 12% employer contributions)
- Generous colleague discount rates across our family of businesses
- Annual discretionary colleague bonuses to reward you for your hard work
- Free tea and coffee provisions for all colleagues during rest breaks at work
- Wellbeing initiatives and community engagement opportunities
We are an “Investors in People – Platinum” employer, meaning that we have been recognised as one of the country’s top employers, offering progression opportunities to all our colleagues. As your experience grows, you’ll have the opportunity to build the skills necessary to further progress your career and help to open up future opportunities. Whether you’re thinking of a future with us or looking to develop your skills with a community-focused business, we’ll work together with you to shape your career for the better.
About Us
From a single store in 1861 we have grown to be one of the most successful co-operatives in the UK. We’re proud to be able to offer a wide range of services from across our family of businesses. From Food Stores and Pharmacies to Post Offices and Support Services, we’re a growing society made up of over 220 outlets and nearly 3,000 colleagues.
We\’re owned by our members, the people of Lincolnshire and surrounding counties, and have been for more than 160 years! Communities are at the heart of everything we do and motivates us to deliver more than great customer service. We support them by sharing dividend with our members, investing in new and improved services, raising money for charity through our Community Champion scheme, supporting local schools and so much more! Find out more about us, our purpose and wonderful colleagueshere.
We work together as a Society and are committed to ensuring our recruitment process is barrier free and as inclusive as possible for everyone. If you need any adjustments, would like us to do anything differently during the interview or would like to get in touch with us about anything else, please contact our Recruitment team on (01522) 533316, or alternatively you can email careers@lincolnshire.coop.
We may choose to close our vacancies in the event that we receive a high volume of suitable applications, so we encourage all candidates to apply as soon as possible.
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Post Office Counter Clerk employer: Lincolnshire Co-op
Contact Detail:
Lincolnshire Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Post Office Counter Clerk
✨Tip Number 1
Familiarise yourself with the range of services offered by the Post Office. Understanding products like currency exchange, travel insurance, and bill payments will help you engage confidently with customers and demonstrate your knowledge during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully handled customer interactions in the past. Think about situations where you went above and beyond to meet a customer's needs, as this will resonate well with our values.
✨Tip Number 3
Highlight your ability to work under pressure. Since the role involves busy periods, share experiences where you thrived in fast-paced environments, demonstrating your resilience and teamwork skills.
✨Tip Number 4
Express your enthusiasm for community engagement. As a Post Office Counter Clerk, you'll be serving your local community, so mentioning any previous involvement in community activities or initiatives can set you apart from other candidates.
We think you need these skills to ace Post Office Counter Clerk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales. Emphasise any previous roles where you interacted with customers, handled cash, or worked in a fast-paced environment.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as strong communication skills and an approachable manner.
Showcase Your Customer Service Skills: Provide examples of how you've delivered excellent customer service in past roles. This could include resolving customer complaints, upselling products, or creating a welcoming atmosphere.
Highlight Your Attention to Detail: Since the role requires accurate record-keeping and cash handling, mention any experiences where your attention to detail made a difference. This could be in previous jobs or during training sessions.
How to prepare for a job interview at Lincolnshire Co-op
✨Show Your Customer Service Skills
As a Post Office Counter Clerk, you'll be interacting with customers daily. Make sure to highlight your previous customer service experience and demonstrate your friendly, approachable manner during the interview.
✨Know the Services Offered
Familiarise yourself with the range of services provided by the post office, such as currency exchange and bill payments. Being knowledgeable about these services will show your enthusiasm for the role and your commitment to helping customers.
✨Demonstrate Attention to Detail
Since accuracy is crucial in handling cash and recording information, be prepared to discuss how you ensure attention to detail in your work. Share examples from past experiences where your meticulousness made a difference.
✨Prepare for a Fast-Paced Environment
The post office can get busy, so it's important to convey your ability to work under pressure. Think of examples where you've successfully managed multiple tasks or dealt with high-stress situations while maintaining excellent service.