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- Tasks: Welcome customers, assist with shopping, and maintain a tidy store environment.
- Company: Join Derian House, a charity dedicated to providing exceptional care and support.
- Benefits: Gain retail experience, make friends, enjoy discounts, and receive a uniform.
- Why this job: Be part of a supportive team and make a real difference in your community.
- Qualifications: No prior experience needed; just bring enthusiasm and a passion for helping others.
- Other info: Commit to one shift per week; training and travel expenses covered.
What is a Volunteer Sales Assistant?
At Derian House we pride ourselves on delivering exceptional customer experiencein all of our charity stores.
As a Volunteer Sales Assistant, your role will be to work with the team of paid staff and other volunteers in our store in Preston.
Our stores aremore than just a shop; they are a community hub where customers feel valued, understood and welcomed.
We are looking for enthusiastic volunteers who are passionate about customer service and can make our customers\’ shopping experience memorable.
What\’s involved?
- Greet customers warmly as they enter our store, offering a friendly and inviting atmosphere.
- Assist customers in finding products, answering questions, and providing recommendations to meet their needs.
- Handle customer complaints and concerns with patience, empathy, and a focus on resolving issues effectively.
- Ensure the store is clean, well-organised, and visually appealing at all times.
- Process cash & card payments using our point of sale system.
- Process Gift Aid on receipt of donations to increase vital funds for the hospice.
What’s in it for you?
- Gain significant retail experience that can support career growth
- Become part of a friendly and supportive team
- Meet people from all walks of life, making new friends along the way
- Get involved with other Derian House volunteers at our events
- Great personal satisfaction
- Discount available on all purchases in store
- Uniform provided
This role will suit people who have…
- Excellent Communication Skills: Confident andable to engage in friendly and professional conversations with customers and team members.
- Customer-Service Awareness: A genuine passion for helping people, with the ability to understand and respond to individual customer needs.
- Team Player: Workwell with others, contributing to a positive team dynamic and collaborative atmosphere.
- Volunteer Commitment:Must be able to provide a regular weekly commitment.
We really value kindness, honesty, integrity and reliability in our volunteers and staff and in return, we will do our best to provide you with a rewarding volunteer experience.
Experience of working within a shop is not essential, it’s more important to us that you are keen to make a difference and enjoy working as part of team.
Time Commitment:
One morning 9.30am to 1.30pm or afternoon 1.30pm to 4.30pm per week (Monday to Sunday) – times/days to be agreed at interview
Training Requirements:
Full site induction & mandatory annual training will be provided
Expenses:
Lunch & Travel allowance (minimum hours required per shift)
Age Restrictions:
Volunteers must be aged 16yrs plus
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Volunteer Sales Assistant - Preston Shop employer: Derian House
Contact Detail:
Derian House Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Volunteer Sales Assistant - Preston Shop
✨Tip Number 1
Familiarise yourself with the mission and values of Derian House. Understanding their commitment to customer service and community support will help you align your approach during interviews and interactions.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family. Being able to confidently express yourself and demonstrate empathy will be crucial in a customer-facing role.
✨Tip Number 3
Visit the Preston shop before your interview to get a feel for the environment. Observe how staff interact with customers and take note of the store layout, which can provide valuable insights during your application process.
✨Tip Number 4
Show your enthusiasm for volunteering by discussing any previous experiences where you've helped others or worked in a team. This will highlight your commitment to making a positive impact in the community.
We think you need these skills to ace Volunteer Sales Assistant - Preston Shop
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what a Volunteer Sales Assistant does. Highlight the key responsibilities and skills required, such as excellent communication and customer service awareness.
Tailor Your CV: Make sure your CV reflects your enthusiasm for customer service and teamwork. Include any relevant experience, even if it's not directly in retail, and emphasise your ability to engage with people.
Craft a Personal Statement: Write a personal statement that showcases your passion for volunteering and helping others. Mention why you want to join Derian House and how you can contribute to creating a welcoming atmosphere in the shop.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A well-presented application shows attention to detail and professionalism, which are important in customer-facing roles.
How to prepare for a job interview at Derian House
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping others during the interview. Share any previous experiences where you provided excellent customer service, even if they were informal or voluntary.
✨Demonstrate Team Spirit
Highlight your ability to work well in a team. Discuss examples of how you've collaborated with others in past roles or activities, showcasing your commitment to creating a positive atmosphere.
✨Prepare for Common Scenarios
Think about potential customer interactions you might face as a Volunteer Sales Assistant. Be ready to discuss how you would handle complaints or assist customers in finding products, demonstrating your problem-solving skills.
✨Ask Thoughtful Questions
Prepare some questions to ask the interviewer about the role and the team. This shows your genuine interest in the position and helps you understand more about the volunteer experience at Derian House.
