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- Tasks: Welcome customers, assist with shopping, and ensure a tidy store environment.
- Company: Derian House is a charity focused on providing exceptional care and support.
- Benefits: Gain retail experience, make friends, enjoy discounts, and receive a uniform.
- Why this job: Join a supportive team, make a difference, and enhance your customer service skills.
- Qualifications: Excellent communication skills and a passion for helping others; no prior retail experience needed.
- Other info: Volunteers must be 16+ and commit to one shift per week.
What is a Volunteer Sales Assistant?
At Derian House we pride ourselves on delivering exceptional customer experiencein all of our charity stores.
As a Volunteer Sales Assistant, your role will be to work with the team of paid staff and other volunteers in our store in Horwich.
Our stores aremore than just a shop; they are a community hub where customers feel valued, understood and welcomed.
We are looking for enthusiastic volunteers who are passionate about customer service and can make our customers\’ shopping experience memorable.
What\’s involved?
- Greet customers warmly as they enter our store, offering a friendly and inviting atmosphere.
- Assist customers in finding products, answering questions, and providing recommendations to meet their needs.
- Handle customer complaints and concerns with patience, empathy, and a focus on resolving issues effectively.
- Ensure the store is clean, well-organised, and visually appealing at all times.
- Process cash & card payments using our point of sale system.
- Process Gift Aid on receipt of donations to increase vital funds for the hospice.
What’s in it for you?
- Gain significant retail experience that can support career growth
- Become part of a friendly and supportive team
- Meet people from all walks of life, making new friends along the way
- Get involved with other Derian House volunteers at our events
- Great personal satisfaction
- Discount available on all purchases in store
- Uniform provided
This role will suit people who have…
- Excellent Communication Skills: Confident andable to engage in friendly and professional conversations with customers and team members.
- Customer-Service Awareness: A genuine passion for helping people, with the ability to understand and respond to individual customer needs.
- Team Player: Workwell with others, contributing to a positive team dynamic and collaborative atmosphere.
- Volunteer Commitment:Must be able to provide a regular weekly commitment.
We really value kindness, honesty, integrity and reliability in our volunteers and staff and in return, we will do our best to provide you with a rewarding volunteer experience.
Experience of working within a shop is not essential, it’s more important to us that you are keen to make a difference and enjoy working as part of team.
Time Commitment:
One morning or afternoon per week (Monday, Tuesday, Wednesday, Thursday, FridayorSaturday) – times/days to be agreed at interview
Training Requirements:
Full site induction & mandatory annual training will be provided
Expenses:
Lunch & Travel allowance (minimum hours required per shift)
Age Restrictions:
Volunteers must be aged 16yrs plus
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Volunteer Sales Assistant - Horwich Shop employer: Derian House
Contact Detail:
Derian House Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Volunteer Sales Assistant - Horwich Shop
✨Tip Number 1
Familiarise yourself with Derian House and its mission. Understanding the charity's values and the community it serves will help you connect with customers and demonstrate your passion for the role during any interactions.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in a retail-like scenario. This will help you feel more comfortable greeting customers and assisting them, which is crucial for making their shopping experience memorable.
✨Tip Number 3
Be prepared to discuss your availability and commitment during the interview. Showing that you can consistently dedicate time each week will highlight your reliability and eagerness to contribute to the team.
✨Tip Number 4
Think of examples from your past experiences where you've demonstrated teamwork and problem-solving skills. Being able to share these stories will showcase your ability to work well with others and handle customer concerns effectively.
We think you need these skills to ace Volunteer Sales Assistant - Horwich Shop
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what a Volunteer Sales Assistant does. Highlight the key responsibilities and skills required, such as customer service and teamwork.
Tailor Your CV: Make sure your CV reflects your enthusiasm for customer service and any relevant experience, even if it's not in retail. Emphasise your communication skills and ability to work in a team.
Craft a Personal Statement: Write a personal statement that showcases your passion for volunteering and helping others. Mention why you want to join Derian House and how you can contribute to their mission.
Proofread Your Application: Before submitting, double-check your application for spelling and grammar errors. A well-presented application shows attention to detail and professionalism.
How to prepare for a job interview at Derian House
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping others during the interview. Share any previous experiences where you provided excellent customer service, even if they were informal or voluntary.
✨Demonstrate Team Spirit
Highlight your ability to work well in a team. Discuss examples of how you've collaborated with others in past roles or activities, showcasing your commitment to creating a positive atmosphere.
✨Prepare for Common Scenarios
Think about potential customer interactions you might face as a Volunteer Sales Assistant. Be ready to discuss how you would handle complaints or assist customers in finding products, demonstrating your problem-solving skills.
✨Ask Thoughtful Questions
Prepare some questions to ask the interviewer about the role and the team. This shows your genuine interest in the position and helps you understand more about the shop's community-focused environment.
