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- Tasks: Lead a team of engineers to ensure top-notch customer service and efficient resource management.
- Company: Finning is a leading provider in the construction plant and power generation industries with a strong heritage.
- Benefits: Enjoy 25 days holiday, annual bonuses, flexible working, and comprehensive healthcare benefits.
- Why this job: Join a supportive culture focused on employee wellbeing and professional growth in a global company.
- Qualifications: Apprentice-trained engineer with 5 years' experience and strong customer service skills required.
- Other info: Flexible working hours and a commitment to diversity and inclusion make this role unique.
The predicted salary is between 30000 - 42000 £ per year.
Finning Cannock Wood, England, United Kingdom
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Finning Cannock Wood, England, United Kingdom
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Position Overview:
As a Service Controller you will oversee a team of engineers and ensure an excellent customer experience by optimising the resources to meet the customer needs efficiently whilst maintaining the high standard of service delivery
Company:
Finning (UK) Ltd
Number of Openings:
1
Worker Type:
Permanent
Position Overview:
As a Service Controller you will oversee a team of engineers and ensure an excellent customer experience by optimising the resources to meet the customer needs efficiently whilst maintaining the high standard of service delivery
Rollo has a long, established and successful heritage in the construction plant and power generation industries. As a part of the Finning Group, Rollo has access to the skills and expertise of one of the premium service providers in the plant and power generation industry, benefiting from world-class facilities and the latest industry technology
Job Description:
Benefits
- A competitive salary
- 25 days annual leave + bank holidays (purchase additional 5 days holiday)
- Annual Bonus
- Laptop and phone
- The additional benefits attached to this role include a generous reward scheme, up to 7% pension, life insurance, access to the company a share scheme, and healthcare benefits (medical, optical, hearing, dentistry, and physio)
- You will benefit from enhanced maternity and paternity packages, family-friendly policies to support working parents, enhanced flexible working options, support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, the opportunity to support your charity of choice via “Give As You Earn”, and length of service & recognition awards.
Major Job Functions
- Understand & respond to customer requests, assessing & prioritising their need and identifying the actions to take place with agreed timescales. Allocate the most appropriate resources to address the customers’ need.
- Issue completed trial pack to the boat builder. Issue acceptance or trial failure letter to the boat builder.
- Plan all jobs to maximise engineer productivity. Manage and control job progress at every stage. Liaise fully to ensure the job is resolved to the mutual benefit of Finning & our external customer. Contact within Finning to receive ‘Trial Request’ from Cannock and allocate engineers accordingly.
- Open & close work orders accurately and consistently to maximise billing accuracy & timeliness. Identify & exploit opportunities to address safety reworks, priority reworks & PM servicing at the same time as the repairs.
- Keep all systems up-to-date at all stages with accurate job information. Load trial information to the Caterpillar OEMsi web site. Load internal drives with trial data.
- Direct management of engineers (4-8) mentoring, addressing performance issues and carrying out regular 1-2-1. Provide guidance and mentoring to engineers to ensure delivery of high levels of customers’ satisfaction whilst maintaining service profitability.
Specific Skills
- Customer service skills and ability to develop strong customer relations
- Planning and organising skills
- Attention to detail
- Influencing and negotiation skills
- Good interpersonal skills
- Good IT skills, specifically in Microsoft Office
- Works well as part of a team
Knowledge
- Gas & Diesel Engine product knowledge
- Understanding engine/fuel control systems
- DBSi system skills
- Parts identification through SIS/manuals
- Parts ordering through SAP
- Warranty process
- Commissioning process
Accountability
- Keep internal and external customers fully informed of job progress at all times, ensuring promises and agreed commitments are kept.
- Awareness of health, safety & environmental requirements to ensure safe and ISO compliant operations on site.
- Maximise customer revenue for service.
- Control expenses for service including commissioning.
- Manage and control approx. 100 work orders with an average value in the region of £300k per month.
- Inform Field Service Supervisor of work schedule and Engineer’s issues, over attendance, tooling, quality of work, customer care issues, technical issues, parts delivery problems etc. and agree on solutions.
Education and Experience
- Apprentice-trained engineer with 5 years’ experience
- Customer contact experience
- Planned and organised major repair work
- Problem diagnostic experience in terms of both customer and engineer
- Commissioning of Products into the pleasure boat industry
- Experience in a similar role within a similar industry
Working Environment
Office based
Flexible working pattern between 7am – 6pm weekdays, with a potential for Saturday if required, Direct responsibility for planning, organising and despatching approx. 25 regional field engineers.
At Finning we believe that our people are the heart and soul of our company and fundamental to our success. Our employees are rewarded with an attractive all-round benefits package including 25 days holiday, company pension scheme, healthcare, company share scheme and various flexible benefits.
If you would like to work for a global organisation offering industry leading training and a competitive package, then apply online today!
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Finance and Sales
-
Industries
Machinery Manufacturing
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Service controller employer: Finning
Contact Detail:
Finning Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service controller
✨Tip Number 1
Familiarise yourself with the specific tools and systems mentioned in the job description, such as DBSi and SAP. Being able to demonstrate your knowledge of these systems during an interview can set you apart from other candidates.
✨Tip Number 2
Highlight your customer service experience and any previous roles where you've managed teams or projects. Be prepared to share specific examples of how you've optimised resources to enhance customer satisfaction.
✨Tip Number 3
Research Finning and their operations in the construction plant and power generation industries. Understanding their values and recent developments will help you tailor your responses and show genuine interest in the company.
✨Tip Number 4
Prepare for potential situational questions that assess your planning and organisational skills. Think of scenarios where you've successfully managed multiple tasks or resolved conflicts, as these are crucial for a Service Controller role.
We think you need these skills to ace Service controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Service Controller role. Focus on customer service, team management, and any technical knowledge related to machinery or engineering.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention specific examples of how you've successfully managed teams or improved customer satisfaction in previous positions.
Highlight Relevant Skills: In your application, emphasise skills such as planning, organisation, and communication. These are crucial for the Service Controller position, so provide examples of how you've demonstrated these abilities in past roles.
Show Enthusiasm for the Company: Express your interest in Finning and their commitment to customer service and employee wellbeing. Mention any research you've done about the company culture and how you align with their values.
How to prepare for a job interview at Finning
✨Understand the Role
Before your interview, make sure you thoroughly understand the responsibilities of a Service Controller. Familiarise yourself with how to optimise resources and ensure customer satisfaction, as these are key aspects of the role.
✨Showcase Your Customer Service Skills
Be prepared to discuss your experience in customer service. Highlight specific examples where you've successfully managed customer requests or resolved issues, as this will demonstrate your ability to maintain high standards of service delivery.
✨Demonstrate Planning and Organising Skills
Since the role involves planning jobs and managing multiple work orders, be ready to share examples of how you've effectively organised tasks in previous positions. This could include prioritising workloads or optimising team performance.
✨Prepare for Technical Questions
Brush up on your knowledge of gas and diesel engine products, as well as any relevant systems like DBSi and SAP. Being able to discuss technical details confidently will show that you're well-prepared and knowledgeable about the industry.
