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- Tasks: Support customers with their inquiries and provide top-notch service in a friendly environment.
- Company: Join a unique insurance company that values personal connections over large call centres.
- Benefits: Enjoy hybrid work options, great hours, paid overtime, and a fantastic holiday allowance.
- Why this job: Be part of a supportive team that prioritises customer satisfaction and offers extensive training.
- Qualifications: No specific experience required; just bring your passion for customer service and a positive attitude.
- Other info: Immediate interviews available; start your rewarding career in customer care today!
The predicted salary is between 19800 - 26800 £ per year.
Customer Care Advisor
£23,810 plus overtime opportunity
January 5th 2026 start date available.
New Positions due to expansion and demand for customer service teams.
Bradford
Hybrid available or full-time office.
My client is a little different to the usual Insurance businesses, rather than being part of a huge contact centre, here they have a more personable and welcoming team appeal.
They encourage a positive result for all of their customers and on average process over 87% of their claims for customers.
This Insurance company are part of an International Group and offer a 12-week training programme to onboard new people into the business and support all the way through the training, offering full engagement from trainers and senior advisors. 4 Weeks classroom training then 8 weeks live with a buddy to coach you through. The hours for the first 12 weeks are 09.00 – 17.00 fully office based. Hybrid can commence after this 12 week training period.
Monday to Friday – no early or late nights with the occasional one in six Saturday eventually required once every 6 weeks for 4 hours – which is paid overtime.
Monday to Friday with 3 alternate start times of 0830, 08.45 or 09.15
- Eventually they will need you to accommodate one in six Saturday mornings only – 09.00 – 12.00 paid at time and a half.
Working in a smaller team of customer service professionals with all levels of customer support exposure and having the support of 12 administrators.
Alongside you will be supporting the technical team of engineers which is a larger team of around 40.
The company are looking to welcome people into the business that are looking for an office-based customer support role.
I would welcome someone that has a wealth of customer service or telephone-based experience (salary can be discussed) that can offer support and leadership in the delivering a high standard of customer service to its clients, along with supporting and encouraging the others that are learning and wanting to train as experienced agents.
You could have experience working within a busy customer service department, retail or contact centre as long as you are confident and love customer service, training is offered to develop you in your new career, you will be first point of contact with customers.
Your customer service skills are key for this role, you will enjoy delivering and maintaining a high level of customer service to all existing customers
Key requirements for the role
- You will need to have a professional and personable manner, have the ability to engage with customers, my client will encourage you to identify the customers specific claim requirements.
- Fact find and transfer the call to the right contact if you cannot progress with the customer enquiry, provide full customer support, update all customer records accurately.
- Advise customers with the next stage process and update any compliant administration.
- Guide clients through the claims process on the portal.
- Deliver excellent customer support under pressure and have the ability to problem solve.
Superb Benefits Available
- 25 days base holiday (plus bank holidays) with the option to buy 5 more or carry them over
- Up to 10 additional holiday days on top of your allowance
- Discounts on products and gym membership discounts through Gym Flex
- Free flu vouchers in winter, Christmas voucher, and free eye tests every 2 years
- Cycle to work scheme and a £625 bonus for referring a friend
- Excellent pension match benefits and private healthcare with Bupa
- Discounts at local retail outlets and opportunities to win tickets to events
- Free parking onsite
For the customer care advisor role, you must be able to demonstrate a strong ability to work under pressure, customer service skills, a confident telephone manner and a reactive and positive attitude.
I have immediate interviews available and look forward to receiving your application, thank you for taking the time to apply.
Lisa
Farr Associates.
Recruitment Specialist
#J-18808-Ljbffr
Customer Care Advisor employer: Farr Associates Recruitment limited
Contact Detail:
Farr Associates Recruitment limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Advisor
✨Tip Number 1
Familiarise yourself with the company culture and values. Since this role is in a smaller, more personable team, showing that you understand and align with their approach to customer service can set you apart from other candidates.
✨Tip Number 2
Prepare to discuss your previous customer service experiences in detail. Highlight specific situations where you successfully resolved issues or built relationships with customers, as this will demonstrate your suitability for the role.
✨Tip Number 3
Practice your telephone communication skills. Since you'll be the first point of contact for customers, being able to convey information clearly and confidently over the phone is crucial. Consider doing mock calls with friends or family.
✨Tip Number 4
Show enthusiasm for the training programme. The company offers extensive training, so expressing your eagerness to learn and grow within the role can make a positive impression on the hiring team.
We think you need these skills to ace Customer Care Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially any roles where you've worked in a busy environment. Emphasise skills like problem-solving, communication, and your ability to work under pressure.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific experiences that demonstrate your ability to engage with customers and provide solutions, as well as your enthusiasm for joining a supportive team.
Highlight Relevant Skills: In your application, focus on skills that align with the job description, such as a confident telephone manner, the ability to maintain a high level of customer service, and your willingness to learn and support others in the team.
Prepare for Potential Questions: Think about common interview questions related to customer service scenarios. Be ready to discuss how you would handle difficult situations or how you've successfully resolved customer issues in the past.
How to prepare for a job interview at Farr Associates Recruitment limited
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles, as this will demonstrate your commitment to providing excellent support.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might encounter in this role. Be ready to discuss how you would handle difficult customers or resolve complaints effectively, showcasing your problem-solving skills and ability to stay calm under pressure.
✨Highlight Teamwork Experience
Since the company values a personable team environment, be sure to highlight any experience you have working in a team. Discuss how you’ve collaborated with colleagues to achieve goals or support each other, which aligns with their team-oriented culture.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about the training programme, team dynamics, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
