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- Tasks: Become a Customer Advisor, helping customers with their home improvement projects and providing excellent service.
- Company: B&Q is dedicated to empowering customers to create homes they love with expert advice and tools.
- Benefits: Enjoy competitive pay, generous holidays, wellness benefits, and an award-winning pension scheme.
- Why this job: Join a diverse team where your contributions are valued and you can grow your skills in a supportive environment.
- Qualifications: No specific experience needed, just a friendly attitude and eagerness to learn about home improvement.
- Other info: Flexible shifts available, including weekends and evenings, perfect for students balancing studies and work.
Overview
Customer Advisor
Part time – 10 hours per week
Fixed Term Contract
Shifts available Monday – Sunday, 7.00am pm
UK Notional hourly rate £13.52 per hour (Inclusive of an 0.81p per hour store specific location allowance)
B&Q Crawley
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they\’ll love. Join us as a Customer Advisor and you\’ll be a big part of this.
What\’s the job?
Join our team, and you\’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great. You\’ll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim.
What we need:
Happy to help, eager to learn and just a little bit obsessed with home improvement, you\’ll be right at home with us. You\’re friendly and outgoing, and you get a buzz from helping others. You\’ll be happy to expand your skills by using new technology and learning new ways of working. You\’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
What\’s in it for me?
As part of a great team, you\’ll be valued for who you are. We\’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more We also provide generous breaks to make sure you\’re refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact -and- for any recruitment adjustments.
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Customer Advisor employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Familiarise yourself with B&Q's product range and services. Understanding the types of home improvement projects customers might undertake will help you engage more effectively during interviews and demonstrate your passion for the role.
✨Tip Number 2
Showcase your customer service skills by preparing examples from previous experiences where you went above and beyond to assist a customer. This will highlight your ability to connect with customers and provide exceptional service.
✨Tip Number 3
Be ready to discuss your flexibility regarding working hours, especially since the role requires shifts that include weekends and evenings. Emphasising your willingness to adapt will make you a more attractive candidate.
✨Tip Number 4
Research B&Q's commitment to diversity and inclusion. Being able to speak about how you align with these values can set you apart and show that you're not just looking for a job, but a place where you can contribute positively.
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what B&Q is looking for in a Customer Advisor. Highlight key responsibilities and required skills, such as customer service and teamwork.
Tailor Your CV: Make sure your CV reflects your experience and skills relevant to the Customer Advisor position. Emphasise any previous roles in retail or customer service, and include specific examples of how you've helped customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for home improvement and your eagerness to learn. Mention why you want to work at B&Q and how you can contribute to their mission of helping customers improve their homes.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in customer-facing roles.
How to prepare for a job interview at B&q
✨Show Your Passion for Home Improvement
Make sure to express your enthusiasm for home improvement during the interview. Share any personal projects or experiences that highlight your interest and knowledge in this area, as it aligns perfectly with what B&Q values in a Customer Advisor.
✨Demonstrate Excellent Customer Service Skills
Prepare examples of how you've provided outstanding customer service in the past. B&Q is looking for someone who is friendly and eager to help, so showcasing your ability to connect with customers will be crucial.
✨Be Ready to Discuss Teamwork
Since teamwork is essential for this role, think of instances where you've successfully worked as part of a team. Highlight your flexibility and willingness to collaborate, especially in a retail environment.
✨Familiarise Yourself with B&Q's Values
Research B&Q's commitment to diversity and inclusion, as well as their focus on wellness. Being able to discuss these values during your interview will show that you are aligned with the company's mission and culture.
