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For Companies At a Glance
- Tasks: Lead a dynamic team at Beauty Works, driving sales and ensuring top-notch customer service.
- Company: Join Beauty Works, a leader in luxury hair solutions with global recognition.
- Benefits: Enjoy a vibrant work environment, competitive pay, and opportunities for growth.
- Why this job: Be part of a passionate team that values creativity and customer engagement in the beauty industry.
- Qualifications: Retail leadership experience and a passion for beauty are essential.
- Other info: Full-time role located in the iconic Selfridges, perfect for those eager to make an impact.
The predicted salary is between 30000 - 42000 £ per year.
Beauty Works Concession Supervisor – Selfridges
Beauty Works Concession Supervisor – Selfridges
2 days ago Be among the first 25 applicants
Direct message the job poster from Beauty Works
HR Business Partner at Beauty Works | CIPD qualified
Beauty Works retails luxury hair solutions, including ready to wear clip-ins, semi-permanent professional extensions and exclusive collaborations. Our hair extensions, aftercare products and electrical stylers have earned recognition amongst the beauty press and up and down the red carpet. Beauty Works operates internationally to both to salon professional and directly to consumers and is owned by a Beauty Industry Group based in Salt Lake City and has the largest share of the hair extensions market in the world.
Job Summary
The Beauty Works Concession Sales Supervisor is responsible for driving the day-to-day running of the Beauty Works counter by providing guidance, instruction, direction and leadership to a team for the purpose of achieving a key result or group of aligned results and delivering consistent service. The Supervisor drives the sales of products and service with the focus of developing brand awareness by engaging with customers and driving brand loyalty. The successful candidate will ensure that the company standards and customer services are always maintained to the highest level and that professionalism, honesty, customer and brand enthusiasm with personal presentation maintained at all times.
Role Outline & responsibilities
- Pro-actively drive sales and ensure that targets and KPIs are met and strive to exceed these, managing the day-to-day activity of the team and monitoring staff productivity and performance
- Provide encouragement to team members, including communication of team goals and identify areas for opportunities. Develop strategies to promote team member engagement and performance goals.
- Ensure the visual and commercial presentation of the retail concession is always maintained to the highest of standard and aligned to the marketing vision
- Maintain high standards of stock replenishment and ensure all items are on display and correctly priced, working with RM on forward demand stock needs
- Prepare and submit timely, accurate and complete reporting as requested by Beauty Works & store management
- Build and maintain relationships with external brands and stores to drive and maximise marketing and eventing opportunities
- Attend all regional and company-wide training, conferences and conference calls
- Ensure full compliance regarding till operation, refunds, and cash control, complying to host store regulations and rules
- Promote a positive work environment by maintaining a respectful workplace and following the stores and Beauty Works procedures
Key Skills
- Retail experience in a leadership role
- Customer centric and relentless about exceeding expectations
- Excellent timekeeping and attendance, and ability to understand the importance of information and activities that are confidential to the Company
- Demonstrate ownership and accountability
- Resilience and dynamic to the nature of changing trends, market and business needs
- Entrepreneurial mindset and enthusiastic about their career
- Highly presentable and well-groomed to ensure a professional appearance.
- Ability to work on own initiative as well as part of a team
- Supporting with on-boarding of future team members. Strong verbal, written and interpersonal skills.
- Ability to solve problems and make decisions
- Team player who is resourceful and comfortable within a sale targeted environment
- Strong organisational skills with the ability to work in a fast-paced busy environment
Requirements
- Experience in Premium Retail/Beauty Halls
- Customer Service experience
- Ability to travel when required
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Customer Service and Sales
-
Industries
Retail
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Beauty Works Concession Supervisor - Selfridges employer: Beauty Works
Contact Detail:
Beauty Works Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Beauty Works Concession Supervisor - Selfridges
✨Tip Number 1
Familiarise yourself with Beauty Works' product range and brand ethos. Understanding their luxury hair solutions and how they stand out in the market will help you engage customers effectively and demonstrate your passion during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team in a retail environment. Highlight specific instances where you drove sales or improved team performance, as this aligns perfectly with the role's responsibilities.
✨Tip Number 3
Network within the beauty industry, especially with professionals who have experience in premium retail. Building connections can provide valuable insights and potentially lead to referrals, increasing your chances of landing the job.
✨Tip Number 4
Prepare to discuss how you would maintain high standards of customer service and visual merchandising. Think about strategies you could implement to enhance brand awareness and customer loyalty, as these are key aspects of the Supervisor role.
We think you need these skills to ace Beauty Works Concession Supervisor - Selfridges
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant retail and leadership experience. Emphasise any previous roles where you drove sales or managed a team, as these are key aspects of the Beauty Works Concession Supervisor position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the beauty industry and your understanding of customer service excellence. Mention specific examples of how you've exceeded sales targets or improved team performance in past roles.
Showcase Your Skills: Clearly outline your skills that align with the job description, such as strong organisational abilities, problem-solving skills, and a customer-centric approach. Use bullet points for clarity and impact.
Highlight Your Professional Appearance: Since the role requires a professional appearance, consider mentioning your commitment to maintaining high standards in personal presentation. This can reflect your understanding of the brand's image and values.
How to prepare for a job interview at Beauty Works
✨Showcase Your Leadership Skills
As a Concession Supervisor, you'll need to demonstrate your ability to lead a team effectively. Prepare examples of how you've motivated and guided team members in previous roles, focusing on achieving sales targets and enhancing customer service.
✨Understand the Brand
Familiarise yourself with Beauty Works' products and brand ethos. Be ready to discuss how you can promote brand awareness and loyalty among customers, as well as how you would maintain high standards of presentation and service.
✨Prepare for Customer Scenarios
Think about potential customer interactions you might face in this role. Prepare responses that highlight your customer service skills and your ability to handle difficult situations while maintaining professionalism and enthusiasm.
✨Demonstrate Your Sales Acumen
Be prepared to discuss your experience with driving sales and meeting KPIs. Share specific strategies you've used in the past to exceed sales goals and how you plan to implement similar tactics at Beauty Works.
