Receptionist / Host

Receptionist / Host

Knutsford Part-Time 12000 - 18000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Welcome customers, manage calls, and ensure a smooth visit experience.
  • Company: Join Sytner Group, a leader in luxury vehicle retail with a focus on talent development.
  • Benefits: Enjoy flexible hours, enhanced holiday entitlement, and discounts on cars and gyms.
  • Why this job: Be part of a vibrant team that values your contribution and offers career growth.
  • Qualifications: Customer service experience in retail is essential; a friendly attitude is a must!
  • Other info: Diversity and inclusion are at our core; we welcome all applicants.

The predicted salary is between 12000 - 18000 £ per year.

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About The Role

Sytner Land Rover Knutsford is looking for a friendly and enthusiastic Part Time Receptionist/Host to join our fantastic Welcome team! As a Sytner Host, you should share your passion for our brand every day and immerse customers in the world of Jaguar Land Rover. You will welcome every customer through our doors, managing their visit by directing them to the correct department efficiently and offering refreshments throughout. You will also manage incoming calls and will be responsible for connecting the diallers to the right department promptly. Our Receptionists/Hosts work a variety of full and part-time flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service.

About The Role

Sytner Land Rover Knutsford is looking for a friendly and enthusiastic Part Time Receptionist/Host to join our fantastic Welcome team! As a Sytner Host, you should share your passion for our brand every day and immerse customers in the world of Jaguar Land Rover. You will welcome every customer through our doors, managing their visit by directing them to the correct department efficiently and offering refreshments throughout. You will also manage incoming calls and will be responsible for connecting the diallers to the right department promptly. Our Receptionists/Hosts work a variety of full and part-time flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service.

About You

You will be the first impression on the phone for our clients and guests – so a warm and cheerful voice with an ability to efficiently transfer the call is essential. You will also help proactively manage the experience of whoever visits our showroom so that each customer and guest feel that they have had uniquely personal and bespoke service. To provide the best service to our customers we\’ll need someone who is: a proactive communicator with our management and dealership teams, innovative in your approach to creating experiences and someone who will use their own initiative where they think it will delight a customer. You will also need to collate customer knowledge and anticipate their needs, to back this up, excellent organisational and preparation skills are required coupled with a genuine passion for detail.

When applying for this role please consider that we require candidates to have customer service experience within a retail environment as a threshold level of prior exposure and participation.

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

  • Enhanced Holiday Entitlement – 33 days inc. bank holidays
  • Industry-leading Maternity, Paternity and Adoption Pay
  • Career Development
  • Recognition of Long Service every 5 years
  • Discounted Car Schemes
  • High Street Discounts
  • Discounted Gym memberships
  • Cycle to work scheme
  • One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual\’s unique contribution, supporting our colleagues to thrive and achieve their full potential.

We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.

For more information around reasonable adjustments and the recruitment process please click here.

Unsure? Read on…

We represent over 23 of the world\’s most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.

Seniority level

  • Seniority level

    Entry level

Employment type

  • Employment type

    Part-time

Job function

  • Job function

    Administrative

  • Industries

    Retail Motor Vehicles

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Receptionist / Host employer: Sytner Group

Sytner Group is an exceptional employer, offering a vibrant work culture that values each individual's contribution and fosters personal growth. With an industry-leading benefits package, including enhanced holiday entitlement, career development opportunities, and a commitment to diversity and inclusion, employees at Sytner Land Rover Knutsford can thrive in a supportive environment while delivering outstanding customer service.
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Contact Detail:

Sytner Group Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Receptionist / Host

✨Tip Number 1

Familiarise yourself with the Jaguar Land Rover brand and its values. Being able to speak passionately about the brand during your interactions will show your enthusiasm and help you connect with both customers and the team.

✨Tip Number 2

Practice your phone etiquette. Since you'll be the first point of contact for clients, having a warm and cheerful tone is crucial. Consider role-playing with a friend to refine your call handling skills.

✨Tip Number 3

Demonstrate your proactive communication skills by preparing questions or suggestions on how to enhance customer experiences. This shows initiative and a genuine interest in improving service quality.

✨Tip Number 4

Be ready to discuss your previous customer service experiences in detail. Think of specific examples where you went above and beyond to assist a customer, as this will highlight your suitability for the role.

We think you need these skills to ace Receptionist / Host

Customer Service Experience
Excellent Communication Skills
Warm and Cheerful Demeanour
Organisational Skills
Attention to Detail
Proactive Problem-Solving
Ability to Manage Incoming Calls
Initiative in Customer Engagement
Time Management
Team Collaboration
Flexibility in Working Hours
Knowledge of Retail Environment
Ability to Anticipate Customer Needs

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in a retail environment. Emphasise skills like communication, organisation, and attention to detail, as these are crucial for the Receptionist/Host role.

Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the Jaguar Land Rover brand and your passion for providing excellent customer service. Mention specific experiences where you have gone above and beyond for customers.

Showcase Your Communication Skills: Since you'll be the first point of contact for clients, highlight your verbal communication skills. Use clear and friendly language in your application to reflect the warm and cheerful voice they are looking for.

Highlight Flexibility: Mention your availability for flexible working patterns, including weekends. This shows that you are adaptable and willing to meet the needs of the business, which is important for this role.

How to prepare for a job interview at Sytner Group

✨Show Your Enthusiasm

As a Receptionist/Host, your energy and enthusiasm are key. Make sure to express your passion for the Jaguar Land Rover brand during the interview. Share why you love the brand and how you can convey that excitement to customers.

✨Demonstrate Excellent Communication Skills

Since you'll be the first point of contact for customers, it's crucial to showcase your communication skills. Practice speaking clearly and warmly, and be prepared to discuss how you would handle various customer interactions, both in person and over the phone.

✨Prepare for Scenario Questions

Expect questions about how you would manage specific situations, such as dealing with a difficult customer or directing someone to the right department. Think of examples from your past experience where you've successfully handled similar scenarios.

✨Highlight Your Organisational Skills

Being organised is essential for this role. Be ready to discuss how you prioritise tasks and manage your time effectively, especially in a busy environment. You might want to share any tools or methods you use to stay organised.

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