Customer Service Advocate

Our public sector client based in Sunderland, has an exciting opportunity for an experienced Customer Service Advocate to join their team as soon as possible! The role will be a temporary contract, lasting until the end of March 2026 initially. The hours of work will be 8:30am – 5:00pm, Monday to Friday, with a pay rate of £13.26 per hour. In this role, you will be the first point of contact for a wide range of incoming calls from residents, providing clear, helpful and compassionate support across various council services. Duties of the role will include:- · Handling a variety of incoming enquiries from residents across Sunderland · Deliver excellent customer service with professionalism and empathy · Provide accurate information and resolve queries efficiently · Work collaboratively with colleagues to ensure a seamless customer experience · Logging information accurately on the system and daily office administration tasks We are looking for someone with strong communication and interpersonal skills, a calm and patient approach to problem solving and the ability to work in a fast-paced, customer focused environment. Previous experience in a contact centre or customer service role is desirable. Please apply online in the first instance, send your CV to (url removed) or call Barker Ross Lincoln on (phone number removed) today! Barker Ross Group values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business