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- Tasks: Support police in transporting service users to healthcare facilities, ensuring safety and care.
- Company: Join EMED Group, the largest Patient Transport and Care Partner to the NHS.
- Benefits: Earn ÂŁ12.56/hour with perks like life assurance, online GP consultations, and paid holidays.
- Why this job: Make a real difference in mental health care while working in a supportive team environment.
- Qualifications: Full UK driving licence and a passion for patient care are essential.
- Other info: Full training provided; flexible hours from Tuesday to Friday.
Ambulance Care Assistant – Mental Health
Join the Ambulance Care Assistant – Mental Health role at EMED Group in Blyth, England.
We have a fantastic opportunity for an Ambulance Care Assistant (Secure Mental Health) to join our amazing team. We are looking for enthusiastic, care‑focused individuals passionate about people and wanting to make a difference. This role involves supporting the police and other professionals with transporting service users to and from healthcare facilities. You may work alone or as part of a two‑ or three‑person team, so a full UK driving licence is essential. Full training will be provided.
Permanent/Full time – 42 hours per week, days, nights and weekend shifts.
Responsibilities
- Work as part of a team to support patients on board.
- Ensure the vehicle is safely and responsibly driven.
- Assist service users with challenging behaviour and/or mental health illnesses, with some requiring physical intervention.
- Collaborate with police and other professionals to transport vulnerable service users between hospitals, homes, prisons and medical/care settings.
- Liaise with hospital staff and the police for safe conveyance of service users.
- Lift, secure and help service users in and out of the ambulance.
- Hand over service users to appropriate staff upon arrival at treatment centres or hospitals.
- Transfer service users from beds to stretchers, chairs to chairs, or similar, both in and out of hospital and medical/commercial flights.
- Keep the ambulance safe, clean and tidy.
Qualifications
- Full manual UK driving licence with no more than six penalty points.
- Commitment to patient care and ability to build rapport with patients.
- Effective communication skills, especially in emotional and difficult circumstances.
- Calm, considerate, careful driver.
- Team‑work and collaboration skills.
- Physically fit for patient handling, moving and occasional restraint when required.
- Problem‑solving skills and ability to recognise changes in patient behaviour during demanding situations.
Benefits
- ÂŁ12.56 per hour.
- Life Assurance – £5,000 protection.
- 24/7 online/telephone GP Consultation and access to prescriptions.
- Second‑opinion medical support.
- Cash‑plan benefits covering dental, optical, chiropody.
- Access to mental health and physiotherapy consultations.
- Free legal advice for domestic issues.
- Financial guidance for retirement planning, tax savings and state benefits.
- Long Service Recognition Scheme.
- Values‑based Internal Recognition Scheme with financial reward.
- Refer a Friend recruitment incentive.
- EMED Foundation support for colleagues and local communities.
- Paid holiday entitlement.
- Pension Scheme.
- Blue Light Card.
- Uniform provided.
- Employee Assistance Programme (EAP).
- Flu vaccination through internal campaign.
Requirements for the role
- Full manual UK driving licence.
- Commitment to patient care and rapport building.
- Excellent communication in emotional situations.
- Calm, careful driver with limited penalty points.
- Team‑work skills.
- Fit for patient handling, moving and occasional restraint.
- Problem‑solving and adaptability to changing patient behaviour.
About EMED Group
The exciting merger of ERS Medical and E‑Zec Medical has enabled us to rebrand as EMED Group. We are the largest Patient Transport and Care Partner to the NHS, with circa 4,000 colleagues across 60 depots. Our aim is to continue developing patient care transport services that improve health and wellbeing across local communities. We are committed to equality, diversity and inclusion and aim to provide an inclusive and safe working culture for all.
Equal Employment Opportunity
EMED Group is committed to encouraging equality, diversity and inclusion among our workforce and eliminating unlawful discrimination. We are truly representative of all sections of society and aim for each employee to feel respected and valued.
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Ambulance Care Assistant - Mental Health employer: EMED Group
Contact Detail:
EMED Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ambulance Care Assistant - Mental Health
✨Tip Number 1
Familiarise yourself with the specific challenges faced in mental health transport. Understanding the nuances of working with vulnerable individuals can set you apart during interviews.
✨Tip Number 2
Network with professionals in the field. Attend local mental health or emergency services events to meet people who can provide insights and potentially refer you to opportunities.
✨Tip Number 3
Demonstrate your commitment to patient care through volunteering or shadowing roles in healthcare settings. This hands-on experience can be invaluable and show your dedication to the role.
✨Tip Number 4
Prepare for situational questions in interviews by thinking about how you would handle various scenarios involving service users with challenging behaviours. This will showcase your problem-solving skills and calmness under pressure.
We think you need these skills to ace Ambulance Care Assistant - Mental Health
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Ambulance Care Assistant in Secure Mental Health. Familiarise yourself with the job description and think about how your skills and experiences align with the requirements.
Tailor Your CV: Customise your CV to highlight relevant experience, particularly in patient care, teamwork, and communication. Emphasise any previous roles that involved working with vulnerable individuals or in challenging situations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your commitment to patient care. Use specific examples from your past experiences to demonstrate how you can contribute to the team and support service users effectively.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in this role.
How to prepare for a job interview at EMED Group
✨Show Your Passion for Care
Make sure to express your enthusiasm for helping others during the interview. Share personal experiences or motivations that drive your passion for patient care, especially in challenging situations.
✨Demonstrate Teamwork Skills
Since the role involves working closely with police and other professionals, highlight your ability to collaborate effectively. Provide examples of past teamwork experiences, particularly in high-pressure environments.
✨Communicate Clearly and Calmly
Effective communication is crucial in this role. Practice articulating your thoughts clearly and calmly, especially when discussing how you would handle difficult situations with service users.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage challenging behaviours. Think through potential scenarios you might face and how you would respond to ensure the safety and comfort of service users.
