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Foot Locker
CX Team Member

CX Team Member

Bristol Part-Time No home office possible
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At a Glance

  • Tasks: Engage with customers, share your sneaker passion, and ensure a top-notch shopping experience.
  • Company: Foot Locker is a leading retailer in athletic footwear and apparel, perfect for sneaker enthusiasts.
  • Benefits: Earn £10.00 - £13.65 per hour, enjoy 28 days holiday, and get discounts of 30-50%.
  • Why this job: Join a fun team, enhance your skills, and connect with fellow sneaker lovers while making an impact.
  • Qualifications: No prior experience needed; just bring your enthusiasm and willingness to learn!
  • Other info: Flexible hours including nights and weekends; great development opportunities available.

Join to apply for the CX Team Member role at Foot Locker

Join to apply for the CX Team Member role at Foot Locker

Get AI-powered advice on this job and more exclusive features.

Overview

You recognize yourself when you enter one of our stores. You love to talk about athletic sneakers and apparel as much as you love to collect them. You always scope out the latest styles, and enjoy sharing your enthusiasm with Customers. It’s easy for you to start up natural, friendly conversations, adapt to different types of Customers, and resolve issues with a smile. You like to work as part of a team as you improve your individual skills on the sales floor. Your success in this role will be measured through personal and productivity goals plus your ability to provide a great in-store experience to every Customer.

Overview

You recognize yourself when you enter one of our stores. You love to talk about athletic sneakers and apparel as much as you love to collect them. You always scope out the latest styles, and enjoy sharing your enthusiasm with Customers. It’s easy for you to start up natural, friendly conversations, adapt to different types of Customers, and resolve issues with a smile. You like to work as part of a team as you improve your individual skills on the sales floor. Your success in this role will be measured through personal and productivity goals plus your ability to provide a great in-store experience to every Customer.

Qualifications

  • 0-3 year of retail experience
  • Confident and comfortable engaging customers to deliver an elevated experience
  • Motivated to achieve great results because of one\’s enthusiasm from interacting with customers and athletic products
  • Initiates completion of tasks or activities without necessary supervision
  • Flexible availability – including nights, weekends, and holidays

Responsibilities

  • Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
  • Delivering sales, outstanding customer experience, and operational expectations
  • Maintaining personal and productivity goals
  • Connects with every customer by asking open-ended questions to assess needs
  • Ability to learn and share expertise of products and trends to fit customer’s needs
  • Maintains an awareness of all product knowledge, and current or upcoming product / trends
  • Contributes to a positive and inclusive work environment

Benefits

  • From: £10.00 – £13.65 per hour
  • 28 days holiday – plus an extra day per year for the first 5 years!
  • Associate discount of between 30 – 50%
  • Hapi App – offering discounts & prize draws
  • Employee Assistance Program – Retail Trust
  • Company Sick Pay scheme
  • Head Office Internships
  • Striper Ambassador Programme
  • Development Opportunities

Address

Cabot Circus Unit 39a

City

Bristol

State/Province

UK

Postal Code

BS1–3DX

Seniority level

  • Seniority level

    Entry level

Employment type

  • Employment type

    Part-time

Job function

  • Job function

    Management and Manufacturing

  • Industries

    Retail

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CX Team Member employer: Foot Locker

Foot Locker is an exceptional employer that fosters a vibrant and inclusive work culture, perfect for those passionate about athletic sneakers and apparel. With competitive pay starting at £10.00 per hour, generous employee discounts, and opportunities for personal development through programmes like the Striper Ambassador Programme, team members can thrive both personally and professionally in the dynamic retail environment of Bristol. Join us to be part of a team that values your enthusiasm and commitment to delivering outstanding customer experiences.
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Contact Detail:

Foot Locker Recruiting Team

View Foot Locker Profile

StudySmarter Expert Advice 🤫

We think this is how you could land CX Team Member

✨Tip Number 1

Familiarise yourself with the latest sneaker trends and Foot Locker's product range. Being knowledgeable about the products will not only help you engage customers but also demonstrate your passion for the brand during any interactions.

✨Tip Number 2

Practice your conversational skills by engaging with friends or family about their shopping experiences. This will help you become more comfortable initiating conversations with customers and adapting to their needs.

✨Tip Number 3

Showcase your enthusiasm for athletic apparel and sneakers on social media. Share your collections or favourite styles, as this can reflect your genuine interest in the role and may catch the attention of hiring managers.

✨Tip Number 4

Be prepared to discuss how you would handle various customer scenarios during the interview. Think of examples where you've successfully resolved issues or provided excellent service, as this will highlight your ability to contribute positively to the team.

We think you need these skills to ace CX Team Member

Customer Service Skills
Communication Skills
Sales Skills
Product Knowledge
Teamwork
Problem-Solving Skills
Adaptability
Time Management
Initiative
Flexibility
Interpersonal Skills
Attention to Detail
Positive Attitude
Ability to Work Under Pressure

Some tips for your application 🫡

Show Your Passion: In your application, express your enthusiasm for athletic sneakers and apparel. Mention any personal experiences or collections you have that relate to the products Foot Locker offers.

Highlight Customer Engagement Skills: Emphasise your ability to engage with customers naturally. Provide examples of how you've successfully interacted with customers in previous roles or situations, showcasing your communication skills.

Demonstrate Teamwork: Foot Locker values teamwork, so include examples of how you've worked effectively as part of a team in past experiences. Highlight any specific achievements that resulted from collaborative efforts.

Tailor Your CV: Make sure your CV is tailored to the CX Team Member role. Focus on relevant retail experience, customer service skills, and any achievements that align with the responsibilities outlined in the job description.

How to prepare for a job interview at Foot Locker

✨Show Your Passion for Sneakers

Make sure to express your enthusiasm for athletic sneakers and apparel during the interview. Share your personal experiences with the products and how they inspire you, as this will resonate well with the interviewers at Foot Locker.

✨Demonstrate Customer Engagement Skills

Prepare to discuss how you would engage with customers in a friendly and natural manner. Think of examples where you've successfully started conversations or resolved issues, showcasing your ability to connect with different types of customers.

✨Highlight Teamwork Experience

Since teamwork is essential for this role, be ready to talk about your previous experiences working in a team environment. Share specific instances where you collaborated with others to achieve a common goal, especially in a retail setting.

✨Be Knowledgeable About Products

Research the latest trends and products offered by Foot Locker before your interview. Being knowledgeable will not only impress the interviewers but also demonstrate your commitment to providing excellent customer service.

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