Supervisor

Supervisor

Cardiff Full-Time 24000 - 36000 ÂŁ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead a vibrant team to deliver unforgettable guest experiences in a fast-paced restaurant.
  • Company: Join Frankie & Benny's, where great food and laughter create lasting memories.
  • Benefits: Enjoy flexible working, 50% off meals, free shifts meals, and exclusive discounts.
  • Why this job: Be part of a diverse team that values individuality and offers career growth opportunities.
  • Qualifications: Passion for hospitality and teamwork; experience in leadership is a plus but not essential.
  • Other info: We celebrate uniqueness and support you throughout your journey with us.

The predicted salary is between 24000 - 36000 ÂŁ per year.

Overview

Step Up and Lead the Floor – Become a Supervisor at Frankie & Benny’s!

At Frankie & Benny’s, we believe the best moments in life are shared—over pizza, burgers, laughter, and unforgettable memories. If you love great food and great vibes, and you’re ready to lead a team that delivers amazing guest experiences, we’d love to welcome you as a Front of House Supervisor!

Why Join Frankie & Benny’s?

We know that happy teams create the best experiences, so we offer:

  • Place for Everyone – We celebrate individuality and believe our differences make us stronger. Whoever you are, if you bring passion and leadership, there’s a seat at our table for you!
  • Working – Contracts that fit your lifestyle.
  • Discounts – 50% off food and drink across all Big Table Group brands, plus 25% off for friends & family.
  • Wellbeing & Support – Our We Care program includes a 24/7 virtual GP, mental health support, second medical opinion service, and more.
  • Career Growth – Fully funded apprenticeships and development opportunities (Hospitality Supervisor Level 3).
  • Perks & Rewards – Free meals on shift, early access to wages, discounted gym memberships, and exclusive savings on theme parks, shopping, and more!
  • Team Celebrations – Competitions, team parties, and chances to win e-points to spend on your favourite retailers.

What You’ll Do as a Supervisor

  • Open and close the restaurant securely and confidently.
  • Lead the floor – Work closely with the Management Team to run smooth, successful shifts.
  • Be the go-to person – Support both Front and Back of House teams and build strong relationships.
  • Deliver standout service – Make sure every guest leaves with a smile.
  • Thrive in the buzz – Bring energy and confidence to a fast-paced, high-energy environment.

Who We’re Looking For

We don’t believe in “culture fit” — we believe in culture add. Whether you’re stepping into your first leadership role or bringing years of experience, if you’re passionate about hospitality, teamwork, and creating memorable moments, we want to hear from you.

At Frankie & Benny’s, everyone is welcome. We’re committed to creating a workplace where you can be yourself and thrive. Need adjustments during the hiring process? Just let us know—we’re happy to help.

Ready to Apply

Ready to bring your energy to the floor? Apply now and start your leadership journey with Frankie & Benny’s!

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Supervisor employer: Frankie & Benny's

At Frankie & Benny's, we pride ourselves on fostering a vibrant and inclusive work culture where individuality is celebrated. As a Supervisor, you'll enjoy flexible working arrangements, generous discounts, and comprehensive wellbeing support, all while leading a passionate team in delivering unforgettable guest experiences. With ample opportunities for career growth through fully funded apprenticeships and a commitment to employee wellbeing, Frankie & Benny's is the perfect place to thrive in the hospitality industry.
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Contact Detail:

Frankie & Benny's Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Supervisor

✨Tip Number 1

Familiarise yourself with Frankie & Benny's culture and values. Understanding their emphasis on individuality and teamwork will help you demonstrate how you can contribute to their vibrant atmosphere during the interview.

✨Tip Number 2

Prepare examples from your past experiences that showcase your leadership skills in a fast-paced environment. Highlighting specific instances where you've successfully led a team or improved guest experiences will make you stand out.

✨Tip Number 3

Show your enthusiasm for the hospitality industry. Being passionate about creating memorable moments for guests is key, so be ready to discuss what excites you about working in this field and how you can bring that energy to the role.

✨Tip Number 4

Network with current or former employees of Frankie & Benny's if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.

We think you need these skills to ace Supervisor

Leadership Skills
Team Management
Customer Service Excellence
Communication Skills
Problem-Solving Skills
Time Management
Conflict Resolution
Adaptability
Attention to Detail
Ability to Work in a Fast-Paced Environment
Interpersonal Skills
Training and Development
Organisational Skills
Positive Attitude

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and leadership. Use specific examples that demonstrate your ability to lead a team and deliver excellent customer service.

Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the role and the company. Mention why you want to work at Frankie & Benny's and how your values align with theirs, especially regarding teamwork and creating memorable experiences.

Showcase Your Leadership Skills: In your application, emphasise any previous leadership roles or experiences. Discuss how you've successfully managed teams or improved guest experiences in past positions.

Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are crucial in a supervisory role.

How to prepare for a job interview at Frankie & Benny's

✨Show Your Passion for Hospitality

Make sure to express your love for the hospitality industry during the interview. Share specific experiences where you created memorable moments for guests, as this aligns with Frankie & Benny's values.

✨Demonstrate Leadership Skills

Prepare examples of how you've successfully led a team in the past. Highlight your ability to motivate others and manage a fast-paced environment, which is crucial for a Supervisor role.

✨Emphasise Teamwork and Inclusivity

Frankie & Benny's values individuality and teamwork. Be ready to discuss how you foster a collaborative atmosphere and support diverse team members, showcasing your commitment to a positive workplace culture.

✨Ask Insightful Questions

Prepare thoughtful questions about the restaurant's operations, team dynamics, and growth opportunities. This shows your genuine interest in the role and helps you understand if it's the right fit for you.

Supervisor
Frankie & Benny's
Location: Cardiff
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