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- Tasks: Support digital infrastructure for emergency services, providing desk-side and onsite ICT support.
- Company: Join a dynamic team serving North Yorkshire Police and Fire Services, committed to public service excellence.
- Benefits: Enjoy 24-30 days holiday, training opportunities, a government pension, and discounts at major retailers.
- Why this job: Make a real impact in your community while working in a collaborative and innovative environment.
- Qualifications: Higher education in ICT or equivalent experience, strong problem-solving skills, and a full UK driving licence.
- Other info: Role requires Management Vetting clearance; support available for diverse applicants.
The predicted salary is between 30000 - 42000 £ per year.
Are you ready to take your ICT career to the next level in a role that truly makes a difference?
We’re looking for a motivated and technically skilled ICT Support Hub Engineer to join our dynamic Service Delivery Team. Based in Harrogate, you’ll play a vital role in supporting the digital infrastructure that underpins the essential services of the Office of the Police, Fire and Crime Commissioning (OPFCC), North Yorkshire Police (NYP), and North Yorkshire Fire and Rescue Service (NYFRS).
This is more than just a support role—it’s an opportunity to be part of a forward-thinking, multi-agency ICT service that’s committed to innovation, collaboration, and public service excellence.
Key responsibilities:
- Deliver high-quality desk-side and onsite support to end users across the organisation.
- Build, configure, and maintain ICT hardware to meet operational needs.
- Respond to service desk calls and self-service portal requests with professionalism and efficiency.
- Support the delivery of ICT services in line with performance targets and service catalogue commitments.
- Contribute to project work and commissioned tasks, including occasional fieldwork and out-of-hours support.
- Collaborate with colleagues across ICT to ensure a seamless, “one service” experience for users.
- Promote knowledge sharing and continuous improvement within the team
To be successful in the role you will:
- A higher education qualification in ICT or equivalent hands-on experience in a busy, multi-disciplined ICT environment.
- Strong understanding of incident management and service desk operations.
- A problem-solving mindset with excellent analytical and technical skills.
- Confident communication skills and the ability to build strong working relationships across all levels.
- Experience working in or with public sector organisations, ideally within emergency services.
- A full UK driving licence and flexibility to travel when required.
Desirable Qualifications:
- ITIL Foundation certification or equivalent experience in a regulated ICT environment.
- Degree in Computer Science or a related discipline
Working for us – what we can offer you
Working for the emergency services is truly rewarding, and we want to inspire all colleagues to achieve their full potential. Everything we do has a direct impact onthe service our organisation delivers, and each of us contributes to ensuring our communities continue to feel safe.
You’ll be welcomed into an organisation that is committed to ensuring everyone is treated fairly and supported equally. We value different perspectives, skills and experiences and we care about the well-being of our staff, and actively support people so they can perform to their best.
In addition, we offer a range of benefits including:
- Staff support networks
- Training and development
- Excellent government pension scheme
- Access to onsite Health and Wellbeing services
- 24 days holiday entitlement, increasing to 30 days with length of service (plus bank holidays)
- Access to discounts at major retailers
- Unison – recognised trade union
- Inclusion and Diversity support networks
Positive Action
At North Yorkshire Police we value difference. We have a positive action team who are dedicated to supporting you through your application and beyond. If you feel you need any reasonable adjustments to help you reach your potential, please contact our Positive Action Team,positiveaction@northyorkshire.police.uk.
Additional Information – Security VettingPlease note that this role requiresManagement Vetting (MV) level clearance. To be eligible, candidates must havecontinuously resided in the UK for the last five yearsprior to application. This is to meet the national security vetting requirements associated with the position.
How to apply
If you’re passionate about technology, thrive in a fast-paced environment, and want to be part of something meaningful, we’d love to hear from you. Apply today and help shape the future of ICT support across North Yorkshire’s emergency services.
As part of assessing your application we will review your skills and experience in relation to the role. Please consider your answers in relation to the job advert and all associated attachments.
Vacancy Closing: 9am on Tuesday 5 August 2025
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ICT Support Hub Engineer - Harrogate employer: North Yorkshire Police
Contact Detail:
North Yorkshire Police Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Support Hub Engineer - Harrogate
✨Tip Number 1
Familiarise yourself with the specific technologies and systems used by the Office of the Police, Fire and Crime Commissioning, North Yorkshire Police, and North Yorkshire Fire and Rescue Service. Understanding their digital infrastructure will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with current or former employees in similar roles within public sector organisations. They can provide valuable insights into the work culture and expectations, which can be beneficial when preparing for your interview.
✨Tip Number 3
Highlight any experience you have in incident management and service desk operations. Be ready to discuss specific examples where you've successfully resolved issues or improved processes, as this will resonate well with the hiring team.
✨Tip Number 4
Prepare to discuss your problem-solving mindset and analytical skills. Think of scenarios where you've tackled technical challenges, especially in a fast-paced environment, as this will showcase your suitability for the role.
We think you need these skills to ace ICT Support Hub Engineer - Harrogate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the job description. Emphasise your technical skills, problem-solving abilities, and any experience in public sector organisations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for ICT and your understanding of the role. Mention specific examples of how your previous experience makes you a great fit for the position and how you can contribute to the team.
Highlight Relevant Qualifications: If you have an ITIL Foundation certification or a degree in Computer Science, make sure to mention these qualifications prominently. They are desirable for this role and can set you apart from other candidates.
Prepare for Security Vetting: Since this role requires Management Vetting clearance, ensure you meet the residency requirements. Be ready to provide information about your background and any necessary documentation during the application process.
How to prepare for a job interview at North Yorkshire Police
✨Showcase Your Technical Skills
Be prepared to discuss your technical expertise in ICT. Highlight specific experiences where you've built, configured, or maintained hardware, as this role requires hands-on skills. Use examples that demonstrate your problem-solving abilities and familiarity with incident management.
✨Understand the Organisation's Mission
Research the Office of the Police, Fire and Crime Commissioning and its associated services. Understanding their mission and how your role contributes to public service excellence will show your commitment and alignment with their values.
✨Demonstrate Strong Communication Skills
Since the role involves collaborating with various teams, practice articulating your thoughts clearly. Prepare to discuss how you've built relationships in previous roles, especially in a public sector context, to illustrate your ability to work effectively across different levels.
✨Prepare for Scenario-Based Questions
Expect questions that assess your response to real-life scenarios, particularly in high-pressure situations. Think of examples from your past experiences where you successfully managed incidents or provided support under tight deadlines, showcasing your analytical and technical skills.
