SWG3 Events Duty Manager

We\’re on the lookout for a standout, likeminded Events Duty Manager to join the team at SWG3, bringing with them sound knowledge, professionalism and a wealth of experience.

This is a fantastic opportunity to be part of a passionate, ever-expanding, independent organisation where you\’ll be given the opportunity to expand your capabilities, cultivate new behaviours and bring new ideas. This will be a demanding role; enthusiasm, drive, & a good sense of humour is a must.

We\’re looking for applicants with demonstrable experience in a similar role within the events industry; someone who\’s operationally minded, process driven, but also flexible to find creative solutions.

Key responsibilities
Event Operations:
• Assist with and lead the operational planning and delivery of the event programme
• Coordinate with event clients, promoters, touring production crews, security, medical, and
technical staff to ensure events run smoothly and to plan
• Act as Duty Manager on event days, leading the on-site event delivery team
• Monitor crowd management, health & safety, and emergency procedures, escalating or resolving
issues as needed
• Conduct pre-event briefings and post-event debriefs with staff, contractors, and stakeholders.
• Support partners and clients with all on-the-ground operational requirements
• Ensure all staff, contractors, and suppliers follow proper conduct and protocols in line with venue
policies and procedures
• Represent the venue professionally, liaising confidently with guests, local authorities, and the
public
• Champion a high standard of customer service, proactively addressing issues and implementing
improvements to enhance the audience experience
• Respond to incidents and operational challenges calmly and professionally during events

Office, Administrative & Project Planning:
• Create and manage staff rotas based on event requirements and staffing levels
• Conduct Event Risk Assessments, ensuring all aspects are appropriately resourced
• Produce detailed event documentation, including event reports, incident logs, and debrief notes—
ensuring actions are recorded, shared, and followed up across departments
• Investigate and respond to customer service issues, ensuring timely resolution and learnings
• Take ownership of the planning and execution of events, managing them from initial briefing
through to successful delivery, drawing on support from across the organisation where
appropriate

Hours: Full time (40 hours per week) office hours 10am-6pm Mon-Fri. The role involves regularly working evenings, w/ends & public holidays.
Location: SWG3 Office Glasgow
Salary: circa £34K

The deadline is Sunday 03 August 2025 at 23:55.

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