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For Companies At a Glance
- Tasks: Support clients with queries, manage stock, and improve processes daily.
- Company: Join Currys, the UK's leading tech retailer with a passionate team of 25,000.
- Benefits: Enjoy a performance bonus, product discounts, and 25 days holiday plus public holidays.
- Why this job: Make a real impact while developing your skills in a diverse and inclusive environment.
- Qualifications: Experience in administration, service, or sales; familiarity with B2B and CRM systems.
- Other info: Contact us for application assistance at careers@currys.co.uk.
The predicted salary is between 16400 - 19200 £ per year.
Overview
Joining us as a Customer Operations Advisor in our Specialist Business Centre in Poole you\’ll quickly realise no two days are the same. Today you could be analysing orders and preventing potential fraud and tomorrow you could be supporting colleagues who have hardware issues or purchasing stock. As this is such a varied role, you\’ll really be able to get stuck in and make it your own.
Responsibilities
- Reviewing customer feedback and identifying any recurring issues working with the Quality Control Manager to reduce them
- Performing daily compliance checks on all direct orders to minimise financial risk to the business
- Work with Sales teams to support improvement with internal sales processes
- Creating part codes whilst ensuring all product specs are up to date
- Tracking and maintaining optimal stock levels to meet operational needs and placing purchase orders in line with forecasts.
- Liaise with external suppliers to order stock
- Takes ownership of multiple reports across varied datasets producing results to deliver actionable insight
- Create and maintain a full set of working procedure documents for all core activities carried out within the role. Maintain version control for these documents.
- Support the setup and enrolment for business products, ensuring accurate adherence to established processes and any necessary troubleshooting
- Provide first line IT support to the contact centre and liaise with internal IT to escaier larger issues
Qualifications
- Excellent attention to detail and communication skills
- Experience working in administration or customer service
- To be IT literate with ability us use Microsoft Office including Outlook, Word, Excel
- Experience working in a B2B environment would be an advantage
Company Culture
At Currys we\’re united by one passion: to help everyone enjoy amazing technology. As the UK\’s best-known retailer of tech, we\’re proud of the service our customers receive – and it\’s all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.
Benefits
- Performance related bonus of up to 10%
- Product discounts on the latest tech
- A range of wellbeing initiatives
- Hybrid working
- 25 days holiday plus 8 public holidays
Join Our Team
Join our Business Sales team and we\’ll be with you every step of the way, helping you make this role your own and develop the career you want. We\’ll give you the chance to learn new skills, try out different opportunities and work with teams across the business to help you progress quickly. Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we\’re in a position to make a real impact on people and the planet.
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Customer Operations Advisor employer: Currys PLC
Contact Detail:
Currys PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Advisor
✨Tip Number 1
Familiarise yourself with B2B operations and CRM systems, as these are crucial for the Customer Operations Advisor role. Understanding how these systems work will help you demonstrate your ability to manage client relationships effectively during the interview.
✨Tip Number 2
Prepare examples of how you've successfully handled customer service queries or resolved issues in previous roles. Being able to share specific instances will showcase your problem-solving skills and adaptability, which are key for this position.
✨Tip Number 3
Research Currys' values and recent initiatives, especially around recycling and repair. Showing that you align with their mission can set you apart from other candidates and demonstrate your commitment to making a positive impact.
✨Tip Number 4
Practice your communication skills, as maintaining open communication with clients is essential in this role. Consider role-playing scenarios where you need to explain complex information clearly and concisely to ensure you're prepared for any situation.
We think you need these skills to ace Customer Operations Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration, service, or sales. Emphasise any familiarity with B2B and CRM systems, as well as your ability to manage third-party relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific examples of how you've supported clients or improved processes in previous roles.
Highlight Key Skills: In your application, focus on skills that align with the job description, such as problem-solving, effective communication, and time management. Use bullet points for clarity and impact.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Currys PLC
✨Know the Company
Before your interview, take some time to research Currys. Understand their values, mission, and the products they offer. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Demonstrate Customer Service Skills
As a Customer Operations Advisor, you'll be dealing with clients regularly. Prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. Highlight your ability to maintain strong relationships and communicate effectively.
✨Showcase Problem-Solving Abilities
The role involves identifying and resolving processing concerns. Be ready to discuss specific instances where you've identified problems and implemented solutions. This will demonstrate your proactive approach and critical thinking skills.
✨Ask Insightful Questions
At the end of the interview, don't forget to ask questions. Inquire about the team dynamics, the challenges they face, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
