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For Companies At a Glance
- Tasks: Engage with the community, manage tenancies, and ensure neighbourhood sustainability.
- Company: Onward Homes is a leading social housing provider in the North West, committed to creating homes and communities.
- Benefits: Enjoy 40 days of paid holiday, flexible working, and a health cash plan for you and your family.
- Why this job: Make a real difference in people's lives while developing your career in a supportive environment.
- Qualifications: GCSEs or equivalent experience required; customer service experience and driving licence preferred.
- Other info: Part-time role with home-based flexibility and opportunities for training and development.
The predicted salary is between 17899 - 17899 £ per year.
Overview
Housing Officer role at Onward Homes. This is a part-time permanent position in the Neighbourhoods team in Manchester. The role is predominantly home-based with occasional attendance for team meetings and collaborative working. There may be occasional working outside of regular office hours.
What You Can Expect From Us
- We offer a competitive salary of £17,899.70 per annum (equivalent to £35,800 FTE) / £19.67 per hour.
- 32 days annual leave plus bank holidays (total of 40 days paid holiday per annum, equivalent to 8 weeks).
- Opportunity to increase annual leave with service or through the holiday purchase scheme.
- Immediate entry to our Pension scheme (matched contributions up to 10%).
- A flexible working environment with family-friendly policies.
- Simply Health cash plan with options to extend to your family (dental, optical, physiotherapy, 24HR private GP access, and more).
- Paid leave for sickness, maternity, paternity and adoption leave.
- Access to up to £150 annually through the ‘Learning for life’ scheme.
- Discounts and cash back offers across retail, automotive, holidays, and cycle-to-work schemes.
- Support for career development with access to training and qualifications.
Note: This section consolidates the role benefits from the original listing and accompanying text.
Key Responsibilities
- Customer Service: Respond to customer enquiries that require a face-to-face visit; be the visible presence of the organisation within our neighbourhoods; listen to customer views and encourage resident involvement; make recommendations for responses.
- Neighbourhood Management: Develop understanding of neighbourhood issues and opportunities; deliver and monitor neighbourhood management actions; develop partnerships with front-facing service providers; contribute to maintaining appearance and enforcing where appropriate.
- Landlord Services: Provide tenancy management services; conduct inspections of communal areas and estates; manage service charges, budgets, renewals, and resident information; visit customers in arrears to support Income team actions.
Essential Skills & Experience
- Knowledge and awareness of housing regulations/law.
- Experience delivering face-to-face customer service.
- Experience developing partnership working with support agencies, local authorities and community groups.
- Good understanding of the social, economic and political context of the neighbourhoods in which we operate.
- Full UK Driving Licence and access to own car.
Desirable Skills
- IT skills – Microsoft Office to an intermediate level.
Qualifications
- Essential: GCSEs or equivalent qualification/experience.
- Desirable: Relevant professional qualification (e.g., CIH).
About Onward
Onward Homes is one of the largest registered providers of social housing in the North West, with 35,000 properties across the region. We aim to create positive spaces for customers and provide a positive, progressive workspace for colleagues. We embrace diversity and strive for inclusive teams; reasonable adjustments are available in the recruitment process. For questions, contact HumanResourcesTeam@onward.co.uk.
Other information
Please note that we reserve the right to close the vacancy early prior to the closing date.
Location: Manchester, England, United Kingdom; Seniority level: Entry level; Employment type: Part-time; Job function: Other; Industries: Non-profit Organizations.
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Housing Officer employer: Onward Homes
Contact Detail:
Onward Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer
✨Tip Number 1
Familiarise yourself with the local housing regulations and laws relevant to the role. This knowledge will not only help you in interviews but also demonstrate your commitment to understanding the responsibilities of a Housing Officer.
✨Tip Number 2
Network with professionals in the housing sector, especially those who work in neighbourhood management or social housing. Attend local community events or workshops to build connections that could lead to valuable insights or referrals.
✨Tip Number 3
Prepare to discuss your experience in delivering face-to-face customer service. Think of specific examples where you've successfully resolved issues or improved customer satisfaction, as this is crucial for the role.
✨Tip Number 4
Research Onward Homes and their neighbourhood plans. Understanding their mission and values will allow you to tailor your conversations during interviews, showing that you're genuinely interested in contributing to their goals.
We think you need these skills to ace Housing Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and required skills for the Housing Officer position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and housing regulations. Use bullet points for clarity and focus on achievements that demonstrate your suitability for the role.
Write a Strong Cover Letter: Your cover letter should complement your CV by providing specific examples of your experience in neighbourhood management and partnership working. Make sure to express your enthusiasm for the role and the organisation's mission.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Onward Homes
✨Know Your Housing Regulations
Familiarise yourself with the relevant housing laws and regulations before the interview. Being able to discuss these confidently will show your understanding of the role and its responsibilities.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you successfully delivered face-to-face customer service. Highlight how you handled difficult situations and ensured customer satisfaction.
✨Showcase Partnership Development Experience
Be ready to discuss any previous experiences where you developed partnerships with local authorities or community groups. This is crucial for the role, so emphasise your ability to collaborate effectively.
✨Understand the Neighbourhood Context
Research the specific neighbourhoods you will be working in. Understanding the social, economic, and political context will help you answer questions about how you can contribute to the community effectively.
