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For Companies At a Glance
- Tasks: Welcome guests, assist with check-in/check-out, and ensure a smooth experience.
- Company: Join one of the world's leading hotel brands focused on exceptional hospitality.
- Benefits: Enjoy free meals, uniform provided, discounts across 140 countries, and career development opportunities.
- Why this job: Be part of a supportive team that values respect, kindness, and personal growth.
- Qualifications: 1 year of customer service experience preferred.
- Other info: Opportunities for internal transfers within Marriott's global network.
The predicted salary is between 24000 - 36000 £ per year.
Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world\’s leading hotel brands? Due to an internal promotion we are currently recruiting for a dedicated individual to join our team. We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, to know their co-workers are committed to a culture of respect and kindness.
What is in it for you: In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:
- Free Meals on Duty: Enjoy complimentary meals while at work.
- Uniform Provided: A professional uniform is supplied for all employees.
- Explore Discounts: A Marriott Discount Card that offers benefits on hotel stays and F&B across 140 countries.
- Pension Scheme: Participation in The People’s Pension.
- Employee Assistance Programme: Free and confidential support for various challenges, including financial advice, stress, and health issues.
- Career Development: Opportunities for career growth and internal transfers within Marriott\’s global network.
- Training and Development: Access to training programs to enhance your skills and advance your career.
Responsibilities: Here\’s what your journey with us entails:
- Welcome and assist guests with check-in/check-out procedures, ensuring a smooth and pleasant experience.
- Address guest inquiries and concerns promptly and professionally, providing accurate information and solutions.
- Coordinate with other departments to ensure guest requests are fulfilled efficiently.
- Maintain a high level of customer service by anticipating guest needs and exceeding their expectations.
- Handle guest complaints with empathy and resolve issues to their satisfaction.
- Promote hotel services and amenities to enhance guest experience and drive revenue.
- Ensure compliance with hotel policies and procedures, maintaining a safe and secure environment.
- Monitor guest feedback and implement improvements based on their suggestions.
- Assist in training new staff on guest service standards and procedures.
- Maintain accurate records of guest interactions and transactions.
Safety And Company Policies
- Follow all company and safety and security policies and procedures.
- Report maintenance needs, accidents, injuries, and unsafe work conditions to the manager.
- Complete safety training and certifications.
- Ensure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information.
- Communicate with others using clear and professional language.
- Develop and maintain positive working relationships with others.
- Support the team to reach common goals.
- Listen and respond appropriately to the concerns of other employees.
- Ensure adherence to quality expectations and standards.
Note: This above description is not intended to establish a total definition of the job, but an outline of the duties.
Preferred Qualifications
- Related Work Experience: At least 1 year of related work experience in a customer service role.
Join us and be part of a team that values excellence, sustainability, and career growth. Apply today to start your journey with Marriott! #J-18808-Ljbffr
Front Desk Associate employer: Bournemouth Highcliff Marriott Hotel
Contact Detail:
Bournemouth Highcliff Marriott Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Desk Associate
✨Tip Number 1
Familiarise yourself with the hotel brand's values and mission. Understanding what Marriott stands for will help you align your responses during interviews and demonstrate your passion for their culture of hospitality.
✨Tip Number 2
Practice your customer service skills in real-life scenarios. Whether it's through role-playing with friends or volunteering, showcasing your ability to handle guest inquiries and complaints will set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of Marriott. They can provide valuable insights into the company culture and the specific expectations for a Front Desk Associate, which can help you tailor your approach.
✨Tip Number 4
Prepare questions to ask during your interview that reflect your interest in career development and training opportunities. This shows that you're not only focused on the role but also on your growth within the company.
We think you need these skills to ace Front Desk Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly any roles that involved hospitality. Use keywords from the job description to demonstrate your fit for the Front Desk Associate position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your commitment to providing exceptional guest experiences. Mention specific examples from your past work that align with the responsibilities listed in the job description.
Highlight Soft Skills: Emphasise your soft skills such as communication, empathy, and problem-solving in your application. These are crucial for addressing guest inquiries and complaints effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Bournemouth Highcliff Marriott Hotel
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for delivering exceptional service. Share specific examples from your past experiences where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Problem-Solving Skills
Prepare to discuss how you've handled guest complaints or difficult situations in the past. Highlight your ability to empathise with guests and provide effective solutions, as this is crucial for a Front Desk Associate.
✨Familiarise Yourself with the Hotel Brand
Research the hotel brand and its values before the interview. Understanding their commitment to hospitality and guest experience will help you align your answers with their expectations.
✨Practice Professional Communication
Since clear communication is key in this role, practice articulating your thoughts clearly and professionally. You might even want to role-play common scenarios you could encounter at the front desk.
