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- Tasks: Lead and manage daily operations, ensuring top-notch customer service and team motivation.
- Company: Join Houston & Hawkes, an award-winning independent caterer committed to sustainability and creativity.
- Benefits: Enjoy a pension scheme, life assurance, training opportunities, and a day off on your birthday!
- Why this job: Be part of a dynamic team that values excellence and offers professional growth in a vibrant environment.
- Qualifications: Experience as a General Manager in contract catering, strong leadership, and financial skills required.
- Other info: We're the first certified B Corp catering company, making a real social impact!
The predicted salary is between 48000 - 72000 £ per year.
Job role : General Manager
Location : London
Salary: £60,000 per annum
Are you a dynamic and personable manager with exceptional financial expertise. Have a proven track record in mobilisations and leading teams through change to deliver an exceptional level of food and service, with a passion for quality, team development and training.
If so, we want you to lead our contract catering operation!
General Manager Duties:
- To plan, lead and execute the smooth delivery of all operations within the venue and ensure the highest levels of customer service at all time
- Responsible for managing the daily operations of all outlets, including coffee bars, self-service and full service restaurants, kitchen, hospitality and events
- Making sure we are meeting the standards required by the client
- To ensure a 5* service is always delivered
- Motivate and lead by example, ensuring you and your team have fun at work and are proud of your efforts
- Proficiency with numbers, understanding budgets, recognising opportunities to manage costs while growing sales. To analyse and report data into actionable tasks to support management and client decision making
- Seek opportunities to exceed customer and client expectations and increase the turnover
- To assist as directed with all aspects of preparation and presentation of food to the company’s standard and ensuring adherence to legislation including HACCP
- Monitor compliance with company and government regulations, regarding customer service, food preparation and serving, and building maintenance in the dining facility
- Responsible for ensuring that all financial and administrative duties are completed accurately, on time and in accordance with company policies and procedures, banking reconciliation & till operations
- To assist the compilation and delivery of various management reports
- To assist with the planning, organisation and delivery of events scheduled during the year
- Day to day management of the ordering process and stock control
- Working knowledge of HACCP & Health & Safety laws
- Plan a programme of continuous improvement in service and food delivery
General Manager Requirements:
- Previous experience as General Manager within contract catering
- Organisational skills with the ability to plan, prioritise, multi-task and work quickly and efficiently, ensuring deadlines are met irrespective of conflicting priorities
- Positive attitude, professionalism and respect for others
- Have the ability to display a real passion for food and customer service
- Must be able to work within a team and without supervision
- An excellent team player, able to communicate at all levels and commit to sharing your knowledge and skills within our team
- Strong leadership qualities and excellent communication skills
- Must be computer literate and have experience in using excel spreadsheets
- Strong financial understanding and demonstrable budgeting management
- Good understanding of report writing and financial management
- Have creativity and a flair for marketing
General Manager Additional Benefits:
- Contributary pension scheme
- Free access to the company Employee Assistant Programme
- Life assurance at two times salary
- Company events including all company Christmas party
- Recognition schemes and people awards
- Family-friendly support, including enhanced maternity and paternity leave and adoption leave
- Day off on your birthday
- Referral bonuses
- Training and development opportunities
Who We Are:
Houston & Hawkes is a young and dynamic independent caterer based in the South East. We are proud to be an award-winning company, ranked among the top 30 companies to work for in the hospitality industry, and the first certified B Corp catering company. We believe in creating memorable experiences for our customers through our vibrant, creative, and sustainable food offerings. We operate coffee bars, staff restaurants, and delis, tailored to our clients’ hospitality and event needs. Committed to social responsibility, passionate about Great British produce and dedicated to our talented teams.
Join Houston & Hawkes and be part of a team that values excellence, creativity, and professional growth
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General Manager employer: Houston & Hawkes
Contact Detail:
Houston & Hawkes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager
✨Tip Number 1
Familiarize yourself with the latest trends in contract catering and customer service. This knowledge will help you demonstrate your passion for quality and service during interviews.
✨Tip Number 2
Network with professionals in the hospitality industry, especially those who have experience as General Managers. They can provide valuable insights and may even refer you to opportunities.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led teams through change and improved service delivery. Highlight your leadership style and how it aligns with the company’s values.
✨Tip Number 4
Research Houston & Hawkes thoroughly. Understand their mission, values, and recent achievements to show your genuine interest in becoming part of their dynamic team.
We think you need these skills to ace General Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience as a General Manager in contract catering. Emphasize your financial expertise, leadership skills, and any relevant achievements that demonstrate your ability to deliver exceptional service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for food and customer service. Mention specific examples of how you've led teams through change and improved service delivery in past roles. Make it personal and engaging to reflect your dynamic personality.
Highlight Relevant Skills: In your application, clearly outline your organizational skills, ability to manage budgets, and experience with HACCP and Health & Safety laws. Use bullet points for clarity and ensure these skills align with the job requirements.
Showcase Your Leadership Style: Describe your leadership approach in your application. Provide examples of how you motivate teams and create a positive work environment. This will help convey your suitability for a role that requires strong leadership qualities.
How to prepare for a job interview at Houston & Hawkes
✨Show Your Leadership Skills
As a General Manager, demonstrating strong leadership is crucial. Be prepared to share specific examples of how you've successfully led teams through change and motivated them to deliver exceptional service.
✨Highlight Financial Acumen
Since the role requires proficiency with numbers and budgeting, come ready to discuss your experience in financial management. Bring examples of how you've managed costs while increasing sales in previous roles.
✨Emphasize Customer Service Excellence
Houston & Hawkes values high standards of customer service. Prepare to talk about how you've exceeded customer expectations in the past and your strategies for maintaining a 5-star service level.
✨Demonstrate Passion for Food and Team Development
Express your passion for food and how it translates into your work. Discuss your approach to team development and training, showcasing how you foster a positive work environment that encourages growth.
