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- Tasks: Assist customers, promote sales, and maintain a friendly store environment.
- Company: Wright's Home Hardware is dedicated to exceptional customer service in a relaxed atmosphere.
- Benefits: Flexible hours, team environment, and opportunities for personal growth.
- Why this job: Join a supportive team and enhance your customer service skills while making a difference.
- Qualifications: Excellent customer service skills, good communication, and ability to multitask required.
- Other info: Must be flexible with hours and able to lift heavy items (25kg).
At Wright’s Home Hardware we pride ourselves on the outstanding level of customer service we provide to our customers in a friendly and relaxed atmosphere. As a Sales Assistant your role is to assist the customer and promote sales in accordance with company policy.
Rota
Working 24 Hours Per Week
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Thursday (5 hours): 12.00pm – 5.00pm
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Friday (7 hours): 09.30am – 5.00pm
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Saturday (7 hours): 09.30am – 5.00pm
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Sunday (5 hours): 10:00am – 3.00pm
Responsibilities
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Being part of the team creating a friendly, pleasant and welcoming environment in Wright’s Home Hardware at all times.
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Serving customers in a pleasant and courteous manner ensuring their wellbeing.
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Assist customers on range, variety and suitability ensuring the purchase meets their requirement.
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Help promote additional sales by recommending useful products connected to the product that the customer is enquiring about or purchasing by referring to the Company’s related products list.
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Help to promote the company website as an online brochure for shop customers to use.
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Promote the company’s delivery service to shop customers.
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Ensure stock items are filled up daily, keep shelving tidy and assisting with product display.
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Correctly price and code merchandise according to company guidelines ensuring price tickets are well displayed ensuring missing tickets are replaced.
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Ensuring that all purchases are charged at the correct price and paid for by customers.
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Responsible for operating the cash register, handling cash, credit / debit cards and customer credit accounts issuing receipts with accuracy ensuring the security of the cash register at all times.
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Deal with exchanges and refunds in line with company policy.
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Assisting the customer with special product orders and processing these to Home Hardware (Scotland) Ltd or through other direct suppliers.
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Deal with incoming telephone calls from customers and colleagues using the company salutation.
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When taking breaks ensure that a member of staff is in the sales area.
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Escalate all shop complaints / faulty products to the Shop Manager or Assistant Shop Manager.
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Work as a team to maintain a high level of cleanliness and order in the full shop in accordance with Health and Safety Regulations and Guidance.
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Work as part of a team to maintain the correct stock levels on your shop stock control system; this involves daily checks of empty spaces, seasonal stock checks and a full annual stock check.
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Maintain reserve stock in the storeroom ensuring that it is easily identifiable, rotated and in a tidy organised manner.
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Notifying the Shop Manager when stock levels are low or if particular products are selling very quickly.
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Checking in deliveries accurately from Home Hardware (Scotland) Ltd and other suppliers as well as putting away stock.
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Carry out any other duties as required from time to time by the Shop Manager.
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Excellent customer service skills.
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Organisational skills and the ability to multitask.
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Good time keeping.
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High level of personal hygiene.
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Comply at all times with the company dress code.
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Flexible in the hours you are able to work.
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Good communication skills.
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Comply at all times with the company Health & Safety policy.
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This position includes heavy lifting (25kg)
Sales Assistant employer: Wright's Home Hardware
Contact Detail:
Wright's Home Hardware Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Assistant
✨Tip Number 1
Familiarize yourself with the products and services offered by Wright's Home Hardware. Understanding the range of products will help you assist customers more effectively and make relevant recommendations.
✨Tip Number 2
Practice your customer service skills in a friendly and relaxed manner. Being approachable and courteous will create a welcoming atmosphere that aligns with the company's values.
✨Tip Number 3
Be prepared to discuss how you can contribute to maintaining stock levels and organization in the store. Highlighting your organizational skills and attention to detail will show that you are a good fit for the role.
✨Tip Number 4
Demonstrate your flexibility regarding working hours during the interview. Since the position requires a rota, showing that you can adapt to different shifts will make you a more attractive candidate.
We think you need these skills to ace Sales Assistant
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Sales Assistant at Wright's Home Hardware. Highlight your customer service skills and ability to create a friendly atmosphere in your application.
Tailor Your CV: Customize your CV to reflect relevant experience in retail or customer service. Emphasize any previous roles where you assisted customers, promoted sales, or worked as part of a team.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've provided excellent customer service in the past and how you can contribute to the team.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Wright's Home Hardware
✨Showcase Your Customer Service Skills
Since the role emphasizes outstanding customer service, be prepared to share specific examples of how you've provided excellent service in the past. Highlight your ability to create a friendly and welcoming atmosphere.
✨Demonstrate Product Knowledge
Familiarize yourself with common hardware products and their uses. During the interview, express your willingness to learn about the company's product range and how you can assist customers in making informed choices.
✨Emphasize Teamwork
The job requires working as part of a team. Share experiences where you've successfully collaborated with others to achieve a common goal, and discuss how you can contribute to maintaining a clean and organized shop environment.
✨Be Ready for Situational Questions
Prepare for questions that assess your problem-solving skills, especially regarding handling customer complaints or managing stock levels. Think of scenarios where you had to think on your feet and how you resolved issues effectively.
