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For Companies At a Glance
- Tasks: Manage client renewals and new business in commercial insurance.
- Company: Join Jensten, a leading independent insurance broker with a focus on innovation.
- Benefits: Enjoy hybrid working, competitive salary, 27 days leave, and discounts on various services.
- Why this job: Be part of a dynamic team that values client focus and personal growth in the insurance sector.
- Qualifications: Experience in Commercial Insurance and strong communication skills are essential.
- Other info: Opportunities for professional development and a supportive work culture.
The predicted salary is between 36000 - 60000 £ per year.
The role
We’re seeking a motivated Account Handler (Commercial Insurance) to join the Jensten Group. The position is based at our Kidderminster office, with remote working considered for the right candidate. The primary focus will be on managing our Renewals book, with opportunities to handle New Business as well. Our insurance offerings include Motor Fleet, Commercial Combined, Professional Liability, and SMEs. Reporting to a team leader, your main responsibilities will be to retain and renew clients, perform midterm adjustments, and address client queries. Key duties include:
- Presenting insurance solutions and risk management options to secure renewals and new business.
- Supporting team performance through regular communication with colleagues and managers.
- Identifying and pursuing cross-selling and up-selling opportunities, utilizing leads and developing new strategies to increase quotes.
- Achieving or exceeding targets for quotes, sales, and income from all marketing channels.
- Negotiating competitive terms with insurers to meet client needs.
- Handling invoicing and credit control for premiums due.
- Understanding clients’ business operations, risks, and risk management approaches.
- Ensuring compliance with internal procedures, customer service standards, and external regulations such as FCA.
About you
As an Account Handler, you should have excellent communication and writing skills, with keen attention to detail. A desire for continuous development and a passion for insurance are essential. You should also have:
- Experience in Commercial Insurance (essential).
- Relevant qualifications (e.g., Cert CII) or working towards them.
- Strong customer service skills.
- Excellent telephone manner and relationship-building skills.
- Motivation to learn and grow within the insurance industry.
- Previous experience working with insurers and clients.
- Ability to use initiative, multitask, and update systems and admin efficiently.
- Knowledge and experience with Acturis systems (preferably).
Rewards & Benefits
Joining us offers a supportive culture and attractive rewards, including:
- Competitive salary with annual reviews and bonuses.
- Hybrid working options (3 days in the office, 2 from home).
- 27 days annual leave plus bank holidays, including days off for your birthday and a religious holiday.
- Auto-enrolled pension scheme with 5% employer contributions.
- Flexible benefits options.
- Group Life Assurance (4x salary).
- Paid maternity, paternity, and adoption leave (3 months).
- Support for professional qualifications.
- Discounts on cinema tickets, dining, and luxury items.
- Holiday purchase scheme (up to 5 days annually).
About Us:
Founded in 2018, Jensten is one of the UK\’s largest independent insurance broking groups, handling over £650m GWP across various sectors. We aim to balance scale and entrepreneurial spirit, fostering a culture of client focus and innovation. Join us to be part of a dynamic team committed to excellence in insurance distribution and service.
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Account Handler (Commercial) Jensten Insurance Brokers · Kidderminster · employer: Tasker & Partners
Contact Detail:
Tasker & Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Handler (Commercial) Jensten Insurance Brokers · Kidderminster ·
✨Tip Number 1
Familiarise yourself with the specific types of commercial insurance that Jensten offers, such as Motor Fleet and Professional Liability. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your understanding of their services.
✨Tip Number 2
Network with professionals in the insurance industry, particularly those who work in commercial insurance. Attend relevant events or join online forums to build connections that could provide insights or even referrals for the role at Jensten.
✨Tip Number 3
Prepare to discuss your experience with client management and how you've successfully retained clients in previous roles. Be ready to share specific examples of how you've handled renewals and addressed client queries effectively.
✨Tip Number 4
Showcase your motivation for continuous development in the insurance field. Research any relevant qualifications like Cert CII and express your commitment to pursuing them, as this aligns with Jensten's focus on professional growth.
We think you need these skills to ace Account Handler (Commercial) Jensten Insurance Brokers · Kidderminster ·
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in commercial insurance. Emphasise your skills in client management, communication, and any specific qualifications like Cert CII that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the insurance industry and your motivation to grow within it. Mention specific examples of how you've successfully managed renewals or new business in previous roles.
Highlight Relevant Skills: In your application, focus on your customer service skills, attention to detail, and ability to multitask. These are crucial for the Account Handler role, so provide examples of how you've demonstrated these abilities in past positions.
Showcase Your Initiative: Discuss instances where you've used your initiative to solve problems or improve processes. This could include negotiating terms with insurers or developing strategies for cross-selling and up-selling opportunities.
How to prepare for a job interview at Tasker & Partners
✨Know Your Insurance Products
Familiarise yourself with the specific insurance offerings mentioned in the job description, such as Motor Fleet and Professional Liability. Being able to discuss these products confidently will demonstrate your expertise and interest in the role.
✨Showcase Your Communication Skills
As an Account Handler, excellent communication is key. Prepare examples of how you've effectively communicated with clients or colleagues in the past, especially in resolving queries or negotiating terms.
✨Demonstrate Your Customer Service Experience
Highlight your previous experience in customer service, particularly in the insurance sector. Be ready to discuss how you’ve handled challenging situations and maintained client relationships.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle renewals and new business. Think of scenarios where you successfully retained a client or identified cross-selling opportunities, and be prepared to share those stories.
