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- Tasks: Be the first point of contact for customers, resolving queries and ensuring satisfaction.
- Company: Speedy is the UK's leading hire provider, offering tools and support services for every job.
- Benefits: Enjoy 26 days holiday, life assurance, discounts, and flexible working options.
- Why this job: Join a supportive team culture focused on customer service and personal growth.
- Qualifications: Strong communication skills, problem-solving abilities, and experience with Microsoft Office required.
- Other info: Early application is advised due to high demand; proof of right to work in the UK is necessary.
The predicted salary is between 24000 - 36000 £ per year.
Location
: Haydock
Hours:
FTC 12 Months
08:00 – 16:30 Monday & Tuesday
08:30 – 17:00 Wed – Friday
Department:
CX Team
Speedy
is the UK’s leading hire provider, offering the widest range of tools, specialist equipment, plant, and support services – everything for every job.
We are looking for a
Customer Service Coordinator
to join our dedicated team. If you\’re a natural communicator with a problem-solving mindset and a genuine passion for delivering outstanding customer service, we want to hear from you.
About the Role
As a Customer Service Coordinator, you’ll be the first point of contact for our customers—whether they need support, have a query, or aren\’t satisfied with a service. Your calm, empathetic nature and clear communication will ensure every customer walks away with confidence in Speedy.
You’ll engage with internal teams and depots across the business to resolve customer concerns and keep things moving efficiently. You\’ll help us build long-term customer relationships by going above and beyond in every interaction.
Key Responsibilities
-
Deliver exceptional customer service to new and existing customers and internal colleagues
-
Handle incoming enquiries and complaints with professionalism and care
-
Quickly build rapport with customers, listen actively, and identify the root cause of issues
-
Communicate with Speedy depots and the wider business to resolve customer requests
-
Identify opportunities to improve customer satisfaction and enhance service delivery
-
Promote process improvements and share best practice across the team
-
Champion a positive team culture and contribute to a collaborative working environment
What We’re Looking For
-
Excellent listening skills and genuine empathy
-
Strong problem-solving and troubleshooting abilities
-
A clear, professional telephone manner
-
Resilience, patience, and a proactive attitude
-
Confident written and verbal communication skills
-
Ability to work to targets and meet deadlines
-
Adaptability to change in a fast-paced environment
-
A high level of accuracy, integrity, and attention to detail
-
Experience with Microsoft Office (Excel, Outlook, Word); knowledge of Dynamics is a plus
-
Understanding and support for Speedy\’s ESG Strategy – Decade to Deliver
What We Offer
-
26 days holiday plus bank holidays
-
Life assurance
-
Pension scheme
-
Canteen facilities
-
95% discount across the Speedy brand
-
Opportunities for training, development, and career progression
-
Voluntary health cash plan
-
My Staff Shop – exclusive discounts with a wide range of suppliers
-
Green Commute Initiative – cycle to work scheme
-
Vita – Employee Assistance Programme (EAP) for wellbeing, legal, financial, and personal support
-
A leading
Work-Life Balance initiative
, including flexible and hybrid working options such as flexible start/finish times, term-time hours, shorter days, and job shares
-
Career Line of Sight
– a structured path for growth within the Speedy Group
Why Speedy?
Speedy is committed to putting
People First
. We foster a culture of inclusion, wellbeing, and opportunity. Our goal is to support you in delivering your best work while maintaining a healthy balance in and outside of the workplace.
Please note:
-
Some roles may require a DBS, credit, or security clearance check.
-
Speedy reserves the right to close applications early if a high volume is received, so early application is advised.
-
All roles require proof of the right to work in the UK at the time employment begins.
We’re proud to be an equal opportunity employer. We welcome applications from all backgrounds, regardless of ethnicity, religion, sexual orientation, gender identity, family or parental status, nationality, veteran status, neurodiversity or disability.
Read more about our ESG policies
: https://www.speedyservices.com/esg/governance
Ready to Make a Difference?
Apply now to join our Customer Service team and be part of the trusted name behind thousands of successful projects.
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Customer Service Coordinator employer: Lloyds British Group Ltd
Contact Detail:
Lloyds British Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Familiarise yourself with Speedy's services and products. Understanding the tools and equipment they offer will help you engage more effectively with customers and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your communication skills, especially in handling customer complaints. Role-playing different scenarios can help you feel more confident in addressing customer concerns and showcasing your problem-solving abilities.
✨Tip Number 3
Research common customer service challenges in the hire industry. Being prepared to discuss how you would tackle these issues can set you apart from other candidates and show your proactive attitude.
✨Tip Number 4
Highlight your adaptability and resilience in fast-paced environments. Be ready to share examples from your past experiences where you've successfully navigated changes or challenges, as this aligns with what Speedy is looking for.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Coordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and problem-solving abilities. Use specific examples from your past experiences to demonstrate how you can contribute to Speedy's commitment to exceptional customer service.
Highlight Relevant Skills: In your CV, emphasise your excellent listening skills, resilience, and ability to work under pressure. Mention any experience with Microsoft Office and customer service roles to make your application stand out.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role of a Customer Service Coordinator.
How to prepare for a job interview at Lloyds British Group Ltd
✨Showcase Your Communication Skills
As a Customer Service Coordinator, clear communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and listen actively. Use examples from past experiences where you effectively resolved customer issues through strong communication.
✨Emphasise Problem-Solving Abilities
Highlight your problem-solving mindset by discussing specific challenges you've faced in previous roles. Explain how you approached these situations, what solutions you implemented, and the positive outcomes that resulted. This will show your potential employer that you're proactive and resourceful.
✨Demonstrate Empathy and Patience
Given the nature of the role, it's important to convey your empathetic approach to customer service. Share instances where you handled difficult situations with patience and understanding, ensuring customers felt valued and heard. This will resonate well with the interviewers.
✨Familiarise Yourself with Speedy's Values
Research Speedy's commitment to customer service and their ESG strategy. Be prepared to discuss how your values align with theirs and how you can contribute to fostering a positive team culture. Showing that you understand and support their mission will set you apart from other candidates.
