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- Tasks: Coordinate office operations, manage patient interactions, and ensure smooth revenue cycle processes.
- Company: Join Mary Washington Healthcare, a certified Great Place to Work that values its team like family.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development in healthcare.
- Why this job: Make a real impact on patient experiences while working in a dynamic and caring atmosphere.
- Qualifications: High School Diploma required; customer service and medical office experience preferred.
- Other info: Safety is a priority; vaccines may be required, with exemptions discussed during the interview.
The predicted salary is between 28800 - 43200 £ per year.
Office Coordinator, MWMG Physical Therapy Stafford-Full Time page is loaded
Office Coordinator, MWMG Physical Therapy Stafford-Full Time
Apply locations Stafford time type Full time posted on Posted Yesterday job requisition id R-21341
Start the day excited to make a difference…end the day knowing you did. Come join our team.
Job Summary:
This position is accountable to perform a variety of office coordination, customer service and revenue cycle functions that will ensure the efficient day-to-day operations. The position plays a key role in the practice’s front-end revenue cycle processes and is in a position to significantly impact the patient experience. The position requires an unwavering focus on patient satisfaction as well as the ability to multi-task.
Job Description:
- Interfaces with patients, family members, physicians, visitors, and other guests in a courteous and professional manner.
- Registers patients in the Practice Management Information System (PMIS), obtaining and/or verifying all relevant demographic and insurance information to ensure the timely and accurate processing of claims. Reviews electronic eligibility verification responses to ensure insurance coverage is in effect for all insured patients.
- Presents patients with appropriate paperwork based upon appointment type and registration status.
- Monitors the reception area and keeps patients, family members, visitors and Associates, at all times, informed of schedule adjustments.
- Maintains a neat and orderly waiting area.
- Courteously answers all incoming phone calls. When appropriate, takes messages and delivers/communicates in a timely manner. Triages calls to ensure timely and appropriate response. Checks voicemail messages consistently throughout the day.
- Processes patients quickly and accurately through computer-based scheduling system for appointments, surgeries, procedures and/or testing as appropriate for patient care.
- Ensures security and accuracy of patient files, payments and databases.
- Communicates with physicians’ offices and staff in a timely and professional manner. Initiates, monitors and responds to tasks through the Electronic Health Record (EHR) and Patient Portal.
- Reviews patient accounts for outstanding balances. Collects co-payments, deductibles and outstanding patient balances at the time of service. Posts payments in PMIS. Reconciles records and receipts with payments collected at the end of each shift.
- Responds to request for information from centralized billing office (CBO) to ensure timely and accurate submission of claims.
- Schedules follow up appointments, diagnostic testing and other services for patients as required.
- Ensures all services are authorized and necessary referrals are active as required.
- Supports organization’s participation in government incentive programs such as EHR Meaningful Use, Physician Quality Reporting System (PQRS) and other programs by collecting and recording required data and providing appropriate communication to patients.
- May assist with the entry and processing of physician billing, including entry and/or reconciliation of inpatient, outpatient, and surgical charges.
- Performs other duties as assigned.
Qualifications:
- High School Diploma or GED required.
- Minimum of one year medical office experience preferred.
- Multi-specialty office experience preferred.
- Experience in a customer service setting preferred.
- Experience with Microsoft Office programs preferred.
As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant\’s race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.
About Us
Working at Mary Washington Healthcare
Whether you are a new grad, experienced clinical professional or wanting to begin a career in healthcare, there is no better place than Mary Washington Healthcare. As a Great Place to Work-Certified company we treat our Associates like family – with respect, understanding, and communication.
Safety is our top priority
As a healthcare system, patient and Associate safety is our priority which is why all Associates will be required to take the following vaccines*:
*MWHC reserves the right to amend this list at any time. Medical and Religious exemptions may apply,. Will be discussed at interview.
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Office Coordinator, MWMG Physical Therapy Stafford-Full Time employer: Mary Washington Healthcare
Contact Detail:
Mary Washington Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Office Coordinator, MWMG Physical Therapy Stafford-Full Time
✨Tip Number 1
Familiarise yourself with the specific software and systems mentioned in the job description, such as Practice Management Information Systems (PMIS) and Electronic Health Records (EHR). Having a solid understanding of these tools will not only boost your confidence but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Highlight your customer service skills during any interactions you have with the team at MWMG Physical Therapy. Since this role heavily focuses on patient satisfaction, showcasing your ability to communicate effectively and handle inquiries professionally can set you apart from other candidates.
✨Tip Number 3
Research Mary Washington Healthcare's values and mission. Understanding their commitment to patient care and community involvement will allow you to align your responses and questions during interviews, showing that you are genuinely interested in being part of their team.
✨Tip Number 4
Prepare for potential situational questions related to multi-tasking and handling difficult situations. Think of examples from your past experiences where you successfully managed multiple responsibilities or resolved conflicts, as these will be crucial in demonstrating your suitability for the Office Coordinator role.
We think you need these skills to ace Office Coordinator, MWMG Physical Therapy Stafford-Full Time
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and qualifications required for the Office Coordinator position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in medical office settings or customer service roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to multi-task and enhance patient satisfaction.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples from your past experiences that showcase your ability to handle office coordination tasks and provide excellent customer service.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the Office Coordinator role.
How to prepare for a job interview at Mary Washington Healthcare
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of an Office Coordinator. Familiarise yourself with tasks like patient registration, managing schedules, and handling insurance information. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Customer Service Skills
Since this position involves a lot of interaction with patients and their families, be prepared to discuss your customer service experience. Share specific examples of how you've handled difficult situations or improved patient satisfaction in previous roles.
✨Demonstrate Multi-tasking Abilities
The job requires juggling multiple tasks at once. Be ready to provide examples of how you've successfully managed competing priorities in a fast-paced environment. This could include managing phone calls while processing patient information or coordinating schedules.
✨Prepare Questions for the Interviewers
Having thoughtful questions ready shows your interest in the role and the company. Ask about the team dynamics, training opportunities, or how success is measured in the Office Coordinator position. This not only helps you gauge if it's the right fit but also leaves a positive impression.
