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- Tasks: Support the Traffic Investigation Unit with admin tasks and case management for road traffic collisions.
- Company: Join West Midlands Police, dedicated to high-quality public service and community safety.
- Benefits: Enjoy competitive pay, pension, extra leave, discounts, and a wellbeing package.
- Why this job: Be part of a team making a real impact in road safety and justice.
- Qualifications: Data entry experience, excellent communication skills, and a team player attitude required.
- Other info: Flexible hours, based in Birmingham, with opportunities for personal growth and development.
The predicted salary is between 28800 - 43200 ÂŁ per year.
About the Unit
The Traffic Investigation Unit is part of the Criminal Justice Services department and is responsible for the Road Traffic Collision Administration and Investigation, as well as Disclosure & Postal Requisitions. It is based at West Midlands Police Headquarters, Lloyd House, Birmingham.
Responsibilities
- Support the RTC team in the investigation and case management of all damage‑only, slight injury and serious injury road traffic collisions, allegations of driving standards and police accidents.
- Input postal requisitions and disclose third‑party material such as police reports.
- Provide administrative support to the unit, managing public and third‑party contact via telephone and e‑mail.
- Administer and manage collisions reported via Self‑Reporting Form (SRF), National Collision Reporting Form (NCRF) and the CRASH App, using the National Collision Recording and Sharing system (CRASH).
- Administer education courses, fixed penalties or postal charges as appropriate.
- Liaise with local CMU regarding court process and ongoing cases.
- Manage archiving and filing in line with MOPI/Information Services guidelines.
- Review and act on solicitors’ and insurance companies’ letters, preparing extracts/reports whilst adhering to GDPR.
- Provide information, advice and guidance to internal and external customers via telephone, e‑mail and writing.
- Monitor relevant team email accounts.
- Input postal requisitions for the Single Justice Procedure or Police‑Led prosecution court.
- Liaise with external partners such as insurance companies, solicitors, magistrates court, education providers and the public.
- Update IP/Witnesses/Offenders with progress of cases in accordance with contact counts and the victims code of conduct.
- Attend court to provide evidence in relation to the administration process.
- Create and dispatch relevant correspondence as required.
- Adapt to the needs of the unit and attend meetings to improve performance through metrics.
- Carry out any other duties commensurate with the purpose and grading of the post.
Essential Skills
- Experience of entering and inputting data onto information systems with accuracy and timeliness.
- Excellent communication skills, able to communicate clearly and concisely with a diverse range of people; written communication is clear, logical and focused.
- Administrative experience, able to multi‑task and deliver a quality service to customers.
- Ability to work effectively as part of a team and communicate professionally with a wide range of individuals.
Desirable Skills
- Previous knowledge or experience working within a Criminal Justice Unit.
- Experience working within a road traffic environment.
Behaviour and Accountability
Prospective officers and staff are held to a higher standard of behaviour and accountability than the public, ensuring that privacy is respected while upholding the unique powers entrusted to them.
Working Hours & Location
36.5 hours a week, Monday to Friday, at Lloyd House, Birmingham.
Vetting and Medical
The successful applicant must pass Recruitment Vetting, Counter‑Terrorism Clearance, background & financial disclosure, and medical checks including possibly a drug test and fitness test.
Interview & Contact
Interview dates will be confirmed. For further information, contact kirsty.wood@westmidlands.police.uk.
Disability Confidence
West Midlands Police is a Disability Confident Leader and operates a Disability Confident Interview Scheme. Candidates who declare a disability and meet the essential criteria will be offered an interview.
Diversity & Inclusion
Maximise the potential of people from all backgrounds through a culture of fairness and inclusion to deliver the best service for our communities.
Benefits
- Fair remuneration with progression opportunities and access to a competitive pension scheme.
- Enhanced annual leave in addition to public holiday entitlements.
- Discounts across travel, parking, daily costs of living and leisure activities.
- Comprehensive wellbeing package, including 24/7 support, free eye tests and flu jabs.
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Traffic Investigations unit - Business Support assistant employer: West Midlands Police
Contact Detail:
West Midlands Police Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Traffic Investigations unit - Business Support assistant
✨Tip Number 1
Familiarise yourself with the specific responsibilities of the Traffic Investigations Unit. Understanding their processes, especially around road traffic collisions and case management, will help you speak confidently about how you can contribute to their team.
✨Tip Number 2
Network with current or former employees of the West Midlands Police, particularly those in the Criminal Justice Services department. They can provide valuable insights into the work culture and expectations, which can be beneficial during your interview.
✨Tip Number 3
Brush up on your data entry skills and ensure you can demonstrate your attention to detail. Since accuracy is crucial in this role, being able to discuss your experience with data management will set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your communication skills, both written and verbal. Given the role involves liaising with various stakeholders, showcasing examples of how you've effectively communicated in previous roles will highlight your suitability for the position.
We think you need these skills to ace Traffic Investigations unit - Business Support assistant
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and skills required. Tailor your application to highlight how your experience aligns with the specific duties of the Business Support Assistant in the Traffic Investigations Unit.
Highlight Relevant Experience: Emphasise any previous administrative roles or data entry experience you have. Mention specific examples where you demonstrated attention to detail, effective communication, and the ability to manage multiple tasks, as these are crucial for this position.
Craft a Strong Cover Letter: Write a compelling cover letter that not only introduces yourself but also explains why you are interested in this role. Make sure to connect your skills and experiences directly to the responsibilities outlined in the job description.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential for the role.
How to prepare for a job interview at West Midlands Police
✨Know the Role Inside Out
Familiarise yourself with the specific responsibilities of the Business Support Assistant in the Traffic Investigations Unit. Understand the processes involved in road traffic collision administration and how your role supports the RTC team.
✨Demonstrate Your Communication Skills
Since excellent communication is essential for this role, prepare to showcase your verbal and written skills. Think of examples where you've effectively communicated with the public or third parties, especially in a professional setting.
✨Highlight Your Attention to Detail
Data entry accuracy is crucial in this position. Be ready to discuss your experience with data management and provide examples of how you've ensured precision in your previous roles.
✨Show Your Team Spirit
This role requires effective teamwork. Prepare to share experiences where you collaborated successfully with others, particularly in high-pressure situations or when managing multiple tasks.
