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- Tasks: Join our service counters, showcasing your food passion and helping customers with recommendations.
- Company: Be part of the UK's largest employee-owned business, dedicated to building a happier world.
- Benefits: Enjoy flexible working hours, job sharing, and a supportive work-life balance.
- Why this job: Engage with food lovers, build relationships, and influence brand loyalty in a friendly environment.
- Qualifications: Strong communication skills; customer-facing experience is a plus.
- Other info: Apply quickly as roles may close early due to high demand.
As a Partner on our service counters, you\’ll have the perfect opportunity to demonstrate your knowledge and passion for food while feeling proud of how it is ethically sourced and recommend recipes for customers to try. You\’ll actively be bringing our ethos – passionate Partners serving food lovers – to life. You\’ll use your enthusiasm and friendliness to build lasting relationships with your customers. You\’ll make all the difference to the impression they have about the Waitrose brand and keep them returning again and again by earning their trust and loyalty for a lifetime. All the while helping to maximise on sales and profit.
Key Responsibilities
- You’ll take responsibility for your own food counter ensuring the highest presentation and hygiene standards at all times.
- Staying on top of stock levels, ensuring the products our customers love are there when needed.
- Taking great care while working with open food and ensuring all due diligence and health & safety protocols are followed.
- Helping to reduce food wastage.
- Maintaining your knowledge of new products and have a good understanding of Waitrose\’s food values (e.g., animal welfare).
- Supporting the wider shop team when required with general shopkeeping tasks.
Essential Skills / Experience You’ll Need
Communication skills to enable you to work effectively as part of a team and with our customers.
Desirable Skills / Experience You May Have
- Experience of working in a customer facing role is welcomed.
- Experience of working in a catering / hospitality environment.
- Up to date knowledge and strong interest in food and drink trends.
- Flexible approach to ensure the support of the whole branch.
About The Partnership
We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.
We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never knowingly undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.
As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.
We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can thrive. Growing ourselves individually, and as a collective.
As Partners, we make all the difference. And, we all own it.
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
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Hospitality, Supermarket Assistant employer: Waitrose & Partners
Contact Detail:
Waitrose & Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality, Supermarket Assistant
✨Tip Number 1
Familiarise yourself with Waitrose's food values and ethical sourcing practices. This knowledge will not only help you in conversations with customers but also demonstrate your genuine interest in the brand during your interactions.
✨Tip Number 2
Showcase your passion for food by discussing current food trends or sharing your favourite recipes when engaging with customers. This can help you build rapport and show that you are a great fit for the role.
✨Tip Number 3
Prepare to discuss your previous customer-facing experiences, especially in hospitality or catering. Highlight specific examples where you provided excellent service or handled challenging situations effectively.
✨Tip Number 4
Be ready to demonstrate your teamwork skills. Think of instances where you collaborated with others to achieve a common goal, as this is crucial in a busy supermarket environment.
We think you need these skills to ace Hospitality, Supermarket Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required. Tailor your application to highlight your relevant experience in customer service, food knowledge, and teamwork.
Craft a Personal Statement: Write a personal statement that reflects your passion for food and customer service. Mention any relevant experience in hospitality or catering, and how you can contribute to the Waitrose ethos of serving food lovers.
Highlight Relevant Skills: Make sure to emphasise your effective communication skills and any experience you have in a customer-facing role. If you have knowledge of food trends or ethical sourcing, include that as well.
Proofread Your Application: Before submitting, double-check your application for spelling and grammatical errors. A well-presented application shows attention to detail, which is crucial in a customer-focused role.
How to prepare for a job interview at Waitrose & Partners
✨Show Your Passion for Food
Make sure to express your enthusiasm for food and drink during the interview. Share any personal experiences or knowledge about ethically sourced products, as this aligns with the company's values and will demonstrate your genuine interest in the role.
✨Highlight Customer Service Skills
Since the role involves interacting with customers, be prepared to discuss your previous experience in customer-facing roles. Provide examples of how you've built relationships with customers and handled their needs effectively.
✨Demonstrate Teamwork
Emphasise your ability to work well within a team. Discuss instances where you collaborated with colleagues to achieve common goals, as this is crucial for maintaining high standards and supporting the wider shop team.
✨Stay Informed About Food Trends
Research current food trends and Waitrose's food values before the interview. Being knowledgeable about new products and trends will show that you are proactive and genuinely interested in contributing to the brand's success.
