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- Tasks: Engage with fans through calls, emails, and chats while resolving queries.
- Company: Join Liverpool FC, a leader in football and community engagement.
- Benefits: Enjoy flexible hours, including evenings and weekends, at iconic Anfield Stadium.
- Why this job: Be part of a diverse team making a positive impact in the community.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Commitment to equality and inclusion is at the heart of our culture.
Casual Supporter Services Specialist – Anfield, Liverpool Job Introduction Join our Casual Supporter Services team at Liverpool FC and help deliver outstanding service to our global fanbase. We are looking for individuals who who enjoy interacting with people and providing top-tier customer service. Shortlisted candidates will be invited to attend an assessment centre on the Wednesday 27th August 2025 , which may last up to 3 hours. What will you be doing? Handle inbound and outbound supporter contacts via phone, email, web chat, and face-to-face. Resolve queries and complaints efficiently while maintaining high service standards. Provide clear, accurate information and promote relevant club services. Complete administrative tasks and accurately log customer interactions. Follow club procedures, especially around data security and payment handling. Work collaboratively with your team and represent the Liverpool FC brand with professionalism. Who are we looking for? Proven experience in customer service, ideally in a call centre or office environment. Strong communication skills—both verbal and written. Confident handling people from all backgrounds with empathy and professionalism. Ability to stay calm under pressure and manage conflict effectively. Flexible, team-oriented, and comfortable in a fast-paced setting. Proficient in Microsoft Office and able to learn new systems quickly. Why should you apply? This is a casual position, offering variable hours including evenings and weekends on a flexible assignment basis. You will be based out of Anfield Stadium. Liverpool FC is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all Colleagues and Volunteers to share this commitment. At Liverpool Football Club, we have an unwavering commitment to equality, diversity and inclusion and are always looking to making a positive difference in the communities that we operate within. We are proud of our achievements in this area; maintaining the Premier League Equality Standard Advanced Level, becoming a founding signatory of the Football Association’s Football Leadership Diversity Code and being recognised as a leader in this important area on and off the pitch. We take our responsibilities in this area seriously and through the work being done across the club, we are committed to increasing the diversity of our people and becoming an increasingly inclusive workplace for all. We are committed to hiring great people representative of diverse backgrounds, perspectives, and skills across our entire business. If you share our enthusiasm and passion for inclusivity, then we want to hear from you. Location: Anfield, Liverpool Closing Date: 2025-08-1541bf1e1f-b16b-4260-a40a-17c77a06fd15
Casual Supporter Services Specialist - Anfield, Liverpool employer: Liverpool FC
Contact Detail:
Liverpool FC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Supporter Services Specialist - Anfield, Liverpool
✨Tip Number 1
Familiarise yourself with Liverpool FC's values and mission. Understanding the club's commitment to equality, diversity, and inclusion will help you align your responses during the assessment centre, showcasing that you share their passion for these principles.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios. Since the role involves handling various supporter contacts, simulating interactions can help you feel more confident and prepared to manage queries and complaints effectively.
✨Tip Number 3
Research common customer service challenges in sports environments. Being aware of typical issues fans face can help you think on your feet and provide quick, accurate solutions during the assessment centre.
✨Tip Number 4
Showcase your teamwork skills by discussing past experiences where you've collaborated successfully with others. This is crucial for the role, as you'll need to work closely with your team to deliver outstanding service to supporters.
We think you need these skills to ace Casual Supporter Services Specialist - Anfield, Liverpool
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Casual Supporter Services Specialist position. Tailor your application to highlight relevant experiences in customer service.
Craft a Strong CV: Ensure your CV showcases your customer service experience, particularly in call centre or office environments. Highlight your communication skills and any relevant achievements that demonstrate your ability to handle queries and complaints effectively.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for working with Liverpool FC and your commitment to providing outstanding service. Mention specific examples of how you've successfully managed customer interactions in the past.
Prepare for the Assessment Centre: If shortlisted, prepare for the assessment centre by practising common interview questions and scenarios related to customer service. Be ready to demonstrate your communication skills and ability to work under pressure.
How to prepare for a job interview at Liverpool FC
✨Show Your Customer Service Skills
Since the role focuses heavily on customer service, be prepared to share specific examples from your past experiences. Highlight situations where you successfully resolved queries or complaints, demonstrating your ability to maintain high service standards.
✨Communicate Clearly and Confidently
Strong communication skills are essential for this position. Practice articulating your thoughts clearly and confidently, both verbally and in writing. Consider doing mock interviews to refine your responses and ensure you convey information effectively.
✨Demonstrate Empathy and Professionalism
The ability to handle people from diverse backgrounds with empathy is crucial. Prepare to discuss how you've managed difficult situations in the past while maintaining professionalism. This will show that you can represent the Liverpool FC brand positively.
✨Familiarise Yourself with Club Procedures
Understanding the club's procedures, especially around data security and payment handling, will give you an edge. Research Liverpool FC’s values and policies, and be ready to discuss how you would adhere to these in your role.
