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For Companies At a Glance
- Tasks: Assist with tour bookings, fan enquiries, and provide top-notch customer service.
- Company: Join Manchester City FC, a legendary Premier League club with a rich history.
- Benefits: Enjoy 26 days annual leave, private healthcare, birthday off, and lifestyle discounts.
- Why this job: Be part of a passionate team connecting fans to the spirit of Manchester City.
- Qualifications: Customer service experience, strong communication skills, and a love for football required.
- Other info: This is a fixed-term role covering maternity leave, perfect for gaining valuable experience.
The predicted salary is between 24000 - 36000 ÂŁ per year.
Join to apply for the Front of House Assistant role at City Football Group
Join to apply for the Front of House Assistant role at City Football Group
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Location:
Manchester, GB
Opening Date: 24 Jul 2025
Full Time / Part Time: Full Time
Contract Type: Fixed Term (Maternity Cover)
Closing Date of Applications – 07/08/2025
Please note: This is a fixed-term position to cover maternity leave
Our Story
Manchester City is an English Premier League club whose roots began in East Manchester. From its first incarnation as St Mark’s West Gorton in 1880, the club became Manchester City FC in 1894. Behind each title lies emotion, moments and memories that resonate with millions of supporters around the world. Manchester City fans are known for their commitment and togetherness, as a Club that fights to the end.
Our Winning Team
MCFC is built on a vision for sustainability, with an academy structure designed to support long-term first team success, to engagement with the communities in which we reside. Together with our passionate fans and valued network of partners, we are developing Manchester City’s future history.
Manchester City Football Club is looking for a friendly, organised, and customer-focused individual to join our Stadium Tours team. In this varied role, you’ll handle tour bookings, respond to fan enquiries, and provide outstanding service both online and in person. Ideal candidates will have experience in a public-facing environment, strong communication skills, and a passion for football. Join us in helping fans connect with the story and spirit of Manchester City
This is Your City
As part of our team, you will be entitled to 26 days annual leave plus an additional day off for your birthday, private healthcare and a simply health cash plan, an annual discretionary bonus, plus a range of partnership and lifestyle discounts.
Your Impact
- Take tour bookings and payments – via phone and email, using the Unify bookings system.
- Manage the Tours inbox – responding to customer enquiries promptly and professionally.
- Handle phone enquiries – and process them efficiently.
- Sales – upsell additional tour products where appropriate.
- Process group and travel bookings – in collaboration with the Bookings Co-ordinator and Manager.
- Support Fan Support – assist fans with matchday ticket enquiries as needed.
Essential
What we are looking for
- Proven ability to deliver excellent customer service across a range of channels, including face-to-face, online, and by phone.
- Demonstrated experience in a customer-focused environment, with a commitment to providing a positive experience for all.
- Proficiency in using booking and point-of-sale (till) systems.
- Confident in using Microsoft Office applications, particularly Excel and Word.
- Strong organisational skills with the ability to manage multiple tasks and priorities effectively.
- Experience handling cash and credit card transactions accurately and responsibly.
- Excellent attention to detail, ensuring accuracy in all aspects of work.
- A good standard of literacy and numeracy is required, typically demonstrated by GCSE English and Maths at grade 4 (C) or equivalent qualifications.
- Good knowledge of the Premier League and Manchester City
Desirable
- Ability to communicate in a second language, supporting engagement with a diverse range of visitors.
- A recognised qualification in customer service or a related field.
- Previous experience working in a visitor attraction, heritage site, museum, or similar public-facing environment.
- Experience in ticketing operations, including the use of specialist ticket sales systems or platforms.
City Football Group promotes equal opportunities in employment and we positively welcome applications from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.
We will screen all applicants and select candidates whose skills and experience seem to meet our needs. We will carefully consider your application during the initial screening and will contact you only if you are selected for an interview.
Employment is subject to the provision of proof of eligibility to work in the UK.
Due to our safeguarding promise, all UK based CFG roles will be subject to a DBS check upon commencing employment with us. This will be either a basic, standard or enhanced check depending on the job role and responsibilities.
Seniority level
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Entry level
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Management and Manufacturing
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Front of House Assistant employer: City Football Group
Contact Detail:
City Football Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Assistant
✨Tip Number 1
Familiarise yourself with Manchester City FC's history and recent achievements. Being able to discuss the club's legacy and current events will show your passion for football and help you connect with fans during your interactions.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in role-play scenarios. This will help you become more comfortable handling enquiries and upselling products, which are key aspects of the Front of House Assistant role.
✨Tip Number 3
Get to know the Unify bookings system or similar booking platforms. If you can demonstrate familiarity with these systems during your interview, it will show that you're proactive and ready to hit the ground running.
✨Tip Number 4
Highlight any experience you have in a public-facing role, especially in visitor attractions or sports environments. Sharing specific examples of how you've provided excellent customer service will make your application stand out.
We think you need these skills to ace Front of House Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any public-facing roles. Emphasise your communication skills and any specific achievements that demonstrate your ability to provide excellent service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for football and your understanding of Manchester City FC. Mention how your skills align with the job requirements, particularly your experience with booking systems and handling enquiries.
Highlight Relevant Skills: In your application, clearly outline your proficiency in using Microsoft Office applications, especially Excel and Word. Also, mention any experience you have with cash handling and point-of-sale systems, as these are crucial for the role.
Show Enthusiasm for the Role: Express your enthusiasm for working with Manchester City FC and your commitment to providing a positive experience for fans. This can set you apart from other candidates who may not convey the same level of passion.
How to prepare for a job interview at City Football Group
✨Show Your Passion for Football
Make sure to express your enthusiasm for Manchester City and football in general. Share any personal experiences or connections you have with the club, as this will demonstrate your genuine interest in the role.
✨Highlight Customer Service Experience
Prepare examples from your past roles where you provided excellent customer service. Be ready to discuss how you handled difficult situations and ensured a positive experience for customers, as this is crucial for the Front of House Assistant position.
✨Familiarise Yourself with Booking Systems
Since the role involves using the Unify bookings system, it’s beneficial to familiarise yourself with similar booking or point-of-sale systems. Mention any relevant experience you have with these systems during the interview.
✨Demonstrate Strong Communication Skills
Practice clear and confident communication, both verbally and in writing. Be prepared to answer questions about how you would handle fan enquiries and upsell tour products, showcasing your ability to engage with a diverse audience.
